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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,056
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user aryas39
Florida
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Awesome fragrance. Delivery was easy and quick. The only thing is that on the bottle the label of the house was very faint and not completely visible but that's the manufacturer issue not FragranceBuy

Date of experience: July 14, 2023

Thumbnail of user patrickf794
Florida
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

The shipping was WAY to slow. I ordered something from FragranceNet and Giftexpress... and the came a lot quicker. FragranceNet has had its problem with shipping. And I have never received a sample from you. FragranceNet and Giftexpress do it all the time. Just saying.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 26, 2023

Thumbnail of user carolr2208
South Carolina
1 review
0 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

Fast shipping, genuine products at a good price. Great selection and will continue to purchase with confidence from this company.

Date of experience: July 4, 2024

Great prices and selection
January 12th, 2024
Verified purchase
• Previous review

Very happy with my purchase. Fragrances were authentic and packaged safely. Thank you for a great experience, will definitely buy from you again.

Date of experience: January 12, 2024

Thumbnail of user alexcess69
Texas
1 review
0 helpful votes
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November 14th, 2023

Few days ago I wrote a bad review about a purchase I made of a perfume, thinking the product wasn't legit but thanks to the help of fragancebuy I found out that the perfume wasn't working good on my skin due to my ph. They did everything that was in his hands to help me and at the end the accepted the perfume in return giving me a complete refund! Even though it wasn't their fault. Way to go fragrancebuy! Excellent experience buying perfumes with them. THANKS!

Service
Value
Shipping
Returns
Quality

Date of experience: November 13, 2023

Thumbnail of user jamesf2778
Texas
2 reviews
0 helpful votes
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December 24th, 2023
Verified purchase

I received my fragrances the other day and they were as advertised and I am truly happy with the fragrances. I definitely recommend Fragrancebuy.ca. It is the best site for purchasing designer and niche fragrances

Date of experience: December 24, 2023

Thumbnail of user grootl
Minnesota
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I'm still on the fence about the frag itself, it was a blind buy. But, fragbuy had a great deal on it. While shipping was not free, it was fast, and the packaging was excellent. Worth the wait from across the border.

Date of experience: July 16, 2023

Thumbnail of user chaos1
TW
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

This is my first shopping experience on FragranceBuy. When I got the box it surprise me. The fragrances in the box are safe. The box provides protection and security. I would like to have more consumption on FragranceBuy in the future.

Date of experience: November 16, 2023

Thumbnail of user ricke248
Canada
1 review
2 helpful votes
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December 24th, 2022
Verified purchase

I went on line looking to buy some Jovan after shave and found Fragrance was offering a set, 4 fl oz (118) ml of Jovan after shave and a 2 oz (59) ml of Jovan cologne spray so i ordered it. When i got my package i was disappointed to find only a 2 oz (59) ml Jovan after shave and the 2 oz (59)ml of the cologne.
Thanks disappointed Rick

Date of experience: November 24, 2022

Thumbnail of user miras48
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Got my package, 1 from the 7 items I ordered i wasn't satisfied with and contacted the customer service and they were very helpful and helped me a lot to return the item and made me very comfortable and grateful
I am in the process to return it and receive the refund

Date of experience: December 7, 2022

Thumbnail of user averyo21
Canada
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

Missoni Wave tester comes with no cap, it's a flashy magnetic cap that is a big part of the presentation. There is specification for any other of the testers out there, why was there no specification for this one.

Date of experience: December 15, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Avery, we sincerely apologize for the Missoni Wave tester received without a cap and the disappointment, frustration, and inconvenience caused. I'm afraid our testers by default do not come with a cap unless specified on our website, we apologize for this. We reached out via email and kindly await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user jamiep568
Canada
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

I ordered Lataafa Awaan (Pride Collection 2022) It showed up and it was as described. The only problem is, the shipper left it at the end of a long driveway(could have been stolen or taken) instead of dropping it at our door. When I order products from Amazon, it is delivered right to my door

Date of experience: November 20, 2022

Thumbnail of user georget1115
Georgia
1 review
3 helpful votes
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October 31st, 2022
Verified purchase

The price that came up when I put the fragrance in my basket was different that what I was actually charged. I called and left a message but never got a call back. I was happy at how quickly I received my order but very disappointed that I was charged more and never got a call back.

Rachael Tention
George Tention
*******652

Date of experience: October 1, 2022

Thumbnail of user mariad2119
Pennsylvania
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I have had pretty good overall experiences with Fragrancebuy.ca for most items. However, I ordered a fragrance that was listed as a tester but did not say "no cap" and was not pictured as such. I've ordered quite a few testers from your company and all had a cap. This is kind of a big deal to me since the cap is a magnetic cap. Missoni Wave was the product. I also cannot apply my free shipping earned credits as a member which seems pointless. Every time I try to apply the offer code it's rejected. I am in the USA. I also redeemed a stackable gift card and used sprays to do so and it was NOT applied to my order. Seems like as a USA member there are issues using my earned member credits.

Date of experience: April 7, 2023

Thumbnail of user perryt73
Georgia
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I received the order Friday, which is a holiday and the bottle of Xerjoff Iommi was defective. The team responded immediately after holiday break and was understanding and provided a resolution which made me very happy. This was definitely not necessary as it was a manufacturer defect on the bottle. But it was very nice having the website support their customers and keep them happy. Will definitely keep shopping with them and their nice prices.

Service
Value
Shipping
Returns
Quality

Date of experience: December 27, 2022

Thumbnail of user bbb58
Canada
1 review
1 helpful vote
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June 13th, 2024
Verified purchase

Order 7 perfumes, non of them are authentic perfumes. Swiss Arabian Shaghaf Oud Tonka, Paris Corner Emir Valar Rifaaqat, Armaf Tres Jour (Ange Ou Demon Twist, Armaf La Rosa, Armaf Club Nuit Intense Women, Armaf Club De Nuit Untold (Red, Armaf Just Jack Simply Blanc,
Spend $305.35 on garbage! Wasted my money. They do not sell authentic quality. Not happy with the company at all. Buyer beware

Tip for consumers:
Buyer beware

Products used:
Haven’t heard back from customer service

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Brenda, we truly apologize for the scent issue you are facing with the 7 fragrances from your order and the frustration, inconvenience, and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We look forward to hearing back and resolving on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user julion14
North Carolina
2 reviews
0 helpful votes
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September 19th, 2022
Verified purchase

I was looking for Lalique white and black and i found it in a really good price the shipping and handling was expensive but was fast and the box where the cologne came was really good and the tracking was amazing I'm happy buying cologne in fragrance buy

Date of experience: September 19, 2022

Thumbnail of user frankies120
Texas
2 reviews
0 helpful votes
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February 7th, 2023
Verified purchase

Overall great experience. The price was very good and the packaging for shipping was impeccable. The $1 tack on for carbon offset(or whatever it was) was totally worth it, as my sample was amazing, and 20ml!

Date of experience: February 7, 2023

Thumbnail of user donniew105
California
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I was surprised that my order arrived from Canada faster than orders from in-state perfumers.
I wish Fragrance Buy show in description with name of item if it is Edp or Edt

Date of experience: April 21, 2024

Thumbnail of user stephenp1840
Canada
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I picked up a fragrance I usually buy and grabbed another one to try! Both were as expected! Delivery was quick and packaging was strong! No complaints!

Date of experience: May 6, 2024

Thumbnail of user gregoryc1032
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I love purchasing from FragranceBuy CA
The prices can't be beat.
Shipping is always fast and secure
Definitely will be purchasing more fragrances to add to my collection.

Date of experience: June 3, 2024

Paris Corner
December 25th, 2022
Verified purchase
• Previous review

Great service. Will definitely purchase again from you guys!

Date of experience: December 25, 2022

Thumbnail of user scotth1198
Arizona
2 reviews
0 helpful votes
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February 9th, 2023
Verified purchase

Fragrancebuy is the best. Love the care they put into shipping their fragrances in those red and white boxes. Shipping times are quick and the pricing is outstanding. The variety of their stock is the best online.

Date of experience: February 9, 2023

Thumbnail of user nathanm1017
Canada
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Love the scents, great experience and fast shipping

Date of experience: July 30, 2024

Thumbnail of user ibrahima440
Illinois
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Legit, fast, great selection and good prices. Ordered multiple times with no issues

Date of experience: July 30, 2024

Thumbnail of user margaretj1055
Canada
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Super impressed. A mere two days from the time I rec'd my "Back in Stock" email to the time I had my bottle of Tocca's Cleopatra in my hands. Beyond thrilled as this is NOT an easy fragrance to find and when one does, the pricing is usually astronomical. Well done, FrangranceBuy!

Date of experience: January 29, 2024

Thumbnail of user ahmadb69
Canada
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Great prices, and prompt delivery and I got a fragrance I've been hunting down for a long time! And got it for cheap ( if I bought on ebay it would've been 3x what I paid!) Plus I love to support canadian companies ( I'm from Toronto).

Date of experience: September 17, 2022

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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