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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    301
  • Value
    308
  • Shipping
    309
  • Returns
    119
  • Quality
    301

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,082
Neutral
13
Negative
107
View ratings trends
119
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How would you rate FragranceBuy?

Reviews (6,162)

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user kdd22
Canada
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I decided to give fragrance buy a try and was really impressed. Not only with the prices but the shipping and delivery as well. Was packaged securely and delivered quick. I will be ordering again

Date of experience: May 2, 2024

Thumbnail of user courtneyk390
Pennsylvania
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

I've used this site to purchase a variety of perfumes twice now and have been happy with my experience both times. Shipping is fast and my items are packed well for transport. Highly recommend.

Date of experience: March 23, 2024

Thumbnail of user justinm1784
Michigan
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Everything came on time was well packed and the prices were incredible they alo sent me two samples of very expensive frags was not expecting that this is my go to place to buy frags feom now on thanks fragrancebuy.ca you guys are awesome!

Date of experience: July 18, 2023

Thumbnail of user cathyr487
Canada
1 review
1 helpful vote
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October 26th, 2022
Verified purchase

Hi there, I ordered 3 Bob Mackie and 2 Oscar De La Renta. The 3 Mackie are perfect, but the Oscar is questionable. Typically, Oscar is very lightly coloured, but this Oscar is amber coloured and the bottle has no printing on it. I almost feel like it smells " old ", almost rancid. I am happy with my Mackie and will definitely order that again, thanks.

Date of experience: September 26, 2022

Thumbnail of user jasonz477
Canada
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I usually get my stuff the next business day as I've placed 4 or 5 other orders in the past and live quite close to the fragrancebuy warehouse. Although there was a blackout on the 2nd of February which may have disrupted the system of the new courier they are using it still took way longer than usual. I placed the order on the 30th (Monday) which admittedly was very late at night and did not receive my order until the 3rd (Friday). It would have been nice to get an apology in the box with some free samples. It will be a long time before I use them again.

Date of experience: February 12, 2023

Thumbnail of user rezam39
Canada
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Items were shipped in a timely manner. Happy with the purchase.

Date of experience: July 29, 2024

Thumbnail of user stephaniee1148
Pennsylvania
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Every time I place an order from here it has always been perfect. No issues at all!

Date of experience: July 29, 2024

Thumbnail of user richt104
Canada
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Was about to order men's cologne from Amazon, when I came across an add for FBC. Price differences between Amazon and FBC were very significant, soI was hesitant about ordering them from FBC, thinking they might be "fakes". I took the chance, and was pleasantly surprised with my order, as per the title of my review. Everything worked out to my total satisfaction. Will order from FBC again, and will share this info with family and friends.

Date of experience: September 14, 2022

Thumbnail of user leeannl35
Canada
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I love this fragrance. It is just sweet enough without being cloying, slightly spicy, warm and cozy. I don't get much of the rise in this perfume but the caramel note is wonderful and I like the oud as it isn't skanky.

Date of experience: September 19, 2022

Thumbnail of user michaelr6503
Oregon
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Ordered a bottle of cologne and the bottle was damaged fragrancebuy reached out to me and made it right and then some I couldn't get over how quick their customer service team was to reach out to me hands-down the best customer service I've ever experienced during online shopping.

Service
Value
Shipping
Returns

Date of experience: November 18, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Michael, we sincerely apologize for the damaged fragrance received and the disappointment and inconvenience caused. We followed up on November 27th, we kindly await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user alis512
Canada
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

I was away for my office work and could not pick my FedEx order on multiple occasions. I requested FedEx if I could pick up at any FedEx later in the day when I was available. I was told that shipment instructions don't allow them to store order at any of their locations. This was a painful experience when it comes to shipment and I was not able to pick it at any of my locations.
I am wondering if in the end, Signatures are not needed why can the packege not be held at FedEx locations on request of customer?

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2023

Thumbnail of user lp250
Canada
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I received my 2 bottle of parfum by Fedex in 3 day's. They are original Azzaro brand. Very, very satisfied about FragranceBuy.ca. Very good price, original from Azzaroé I'll have to buy other one for chrismast. And it's my place!
Chow buy The Baie (too much expensive in commercial center).

Date of experience: November 7, 2022

Thumbnail of user bradp409
Canada
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I purchased an Amouage fragrance from Fragrance buy at a great price. I probably saved myself $100. My package arrived in one week. I couldn't have asked for more. I will continue to use Fragrance buy from now on.

Date of experience: February 16, 2023

Thumbnail of user toledanoethan5
Canada
1 review
0 helpful votes
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November 6th, 2023

Don't get me wrong, Hawas is an amazing summer/spring scent. It opens with a blast of fruitiness, with the green apple being the most prominent. You then get a wave of aquatics, followed by the dense sweetness of the plum. As it dries down, it gets a bit spicer from the cardamom, but overall the fruitiness/sweetness is what you're mainly getting. All that being said, I do find that the performance and projection is lacking, as for me at least, the projection is relatively weak, and I get about 4 hours of longevity before it becomes a skin scent. Overall, solid scent, especially for the price, but tiktok overhyped it. 7/10

Date of experience: October 5, 2023

Thumbnail of user chucks440
Georgia
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Everything arrived on time. All fragrances arrived in good condition. I blind bought all the frgrances based on reviews and I am happy so far. I have only worn 3 out of the 5 I ordered, but ones I have worn have received compliments. I recommend FragranceBuy especially for the great prices and authentic products!

Date of experience: April 6, 2023

Thumbnail of user trentc43
Michigan
2 reviews
0 helpful votes
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May 19th, 2023
Verified purchase

The best prices the best packaging presentation ( this box is bomb proff) the best fragrance choices this company gets 5 stars and it doesnt hurt i get my orders in as little as 3-4 days under a week (im right across the water in michigan) my favorite site to order from

Date of experience: May 19, 2023

Thumbnail of user leslies1192
Canada
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

From the time that I submit my order, I have the utmost confidence in the Fragrance Buy Team that the order will be processed correctly and delivered in a very timely manner and the experiences have always been perfect. This website also gives us a large selection to choose from when living in Canada.

Date of experience: October 31, 2023

Thumbnail of user piotrd74
Canada
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

I recently purchased my first fragrance from Fragrancebuy. I have long been purchasing fragrances the "traditional" way through brick and mortar stores. I thought I would try purchasing through the Fragrancebuy website. I must say, I was very impressed and I think it may have changed the way I shop for fragrances. The selection and range of products is amazing. The price is better than any store, even during store sales. The shipping was flawless and the company they used (shippee) was super efficient and professional. I have extreme confidence in the system. I will be purchasing many more fragrances from fragrancebuy

Date of experience: April 8, 2023

Thumbnail of user levanderb
Texas
2 reviews
4 helpful votes
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November 27th, 2022
Verified purchase

Overall, my experience was great. I received everything I should. I received it in an appropriate time. The only problem I had was that the outer case to Lattafa Eternal Oud was broken upon arrival. I tried emailing the support email, but both times I've received a error that the email never went through. The problem isn't a huge for me, at least the juice is ok, but it was the first time I've order from Fragrancebuy, so it makes me hesitant to order again.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value

Date of experience: October 28, 2022

Thumbnail of user nicksona
Connecticut
2 reviews
0 helpful votes
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August 7th, 2024
Verified purchase

Timely, updated communication of each step of the item. Fantastic!

Date of experience: July 28, 2024

Thumbnail of user lianal39
Canada
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Have recently placed many orders on fragrancebuy.ca. Delivery/pkging is exceptional, customer care services r also some of the best. Fragrance buy also has some of the best prices on perfumes and also finds perfumes that r hard to find anywhere(rare gems)! Definitely recommend people give fragrancebuy.ca!

Date of experience: August 18, 2023

Thumbnail of user joeb3148
Canada
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

My go too for fragrance shopping. Service, selection, cost and delivery is a level above the other discounters I've tried. I would definitely recommend over other discounters here in Canada.

Date of experience: March 17, 2024

Thumbnail of user froilanb3
Canada
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

First canadian fragrance website i check for pricing and availability
Good loyalty program perks is really good like free shipping, free $25 - $50 gift cards, 10% discount, exclusive 48 hr sales( im on eau addict), promos like stackable coupons and many more

I know there are other frag sites like perfumeonline. Ca, maximumfragrance. Ca, and fragrance canada but fragrancebuy. Ca is just next level

Date of experience: July 14, 2023

Thumbnail of user tahirai
Canada
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I ordered three perfumes, and they were delivered on time. Packing was excellent. I am so impressed by quailty and packaging of my perfumes. So for Best experince with fragrance buy. Highily Recommended.

Date of experience: February 3, 2023

Thumbnail of user luisg810
Colorado
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Armaf untold gets extremely close to BK540. The only difference is that the armaf is more linear. Funny thing... with BK540, I tend to get nose fatigue, and I can't perceive it after a few hours; not with the Armaf. The armaf stays fairly noticeable beyond the 8 hour mark.

Date of experience: February 9, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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