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FragranceBuy has a rating of 4.7 stars from 6,169 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I have been ordering from Fragrance Buy since a few years.
Their fragrances are genuine and delivery very prompt and best of all prices are competitive.
An affordable indulgence I'd say.
Date of experience: December 10, 2022
I can't believe i was paying full price for perfumes, this is the best thing that ever happened to me in my perfume journey.
I will forever be a customer
Date of experience: October 28, 2023
First time purchasing and won't be the last. We ordered Friday and it was at our door Saturday before lunch. Prices are amazing, I usually buy at duty free, I saved a lot more money than expected.
Date of experience: November 21, 2022
Loved everything except Shippie... they came at 930pm and I missed it. Redelivery was four days later and I got it but was around 9pm again
Date of experience: July 17, 2024
I ordered 4 times in 2 month.
They have too many products i wanted to try specially the niche fragrances that'll be hard to get.
Affordable prices with fast shipping.
Date of experience: August 5, 2023
It was wonderful experience and will keep on buying and i trust them with their authentic products and loyal service
Date of experience: June 20, 2024
This is a shameless company that does not know what business ethics means. I purchased their products on line and they delivered them to the wrong address, using UPS services. They refused to refund me on the pretext that the UPS is not going to compensate them based on the agreement between Fragrance Buy and UPS. They are so cheap that they do not have an insurance with UPS. They even do not send e-mails advising of the expectant date of delivery or that the parcel has arrived. Refusing to refund or send again the same order is a major violation of customer's rights. Saying that I put forward my claim a month later can not be justified as I did not know when and if the delivery had happened. In the pandemic time the deliveries are often delayed. Refusing to fully compensate for the products that have not been delivered is a major violation of customer's rights! And yet they offer contests to be awarded a free perfume! What kind of hypocrisy! Beware of this unethical company - walk away!
Tip for consumers:
Use more reliable companies to make purchase. I would not have wasted $97 if I ordered at Amazon.
Products used:
Did not receive their products
Date of experience: April 8, 2021
I enjoy my fragrances.everything authentic and fast shipping...thanks for the niche sample vs fragrancenet.com only coming with the weak exceptional scent
Date of experience: March 13, 2023
Best prices and biggest selection. Highly recommend A++++
Date of experience: July 24, 2024
I appreciate that they walk you through the process of when to expect your product. It doesn't hurt that they have great scents at a discounted price often times.
Date of experience: November 13, 2023
Great, timely service. All my deliveries have taken 1-2 days. All of their products are high quality and as advertised. This site is my main go-to for fragrance deals.
Date of experience: May 15, 2023
I love using Fragrance Buy! The order process is fast and simple. My item came as described. I recommend Fragrance to anyone looking for great deals on popular fragrances.
Date of experience: February 27, 2023
I ordered a perfume by mistake and I'm really glad that they were able to assist me in returning it and the service was fairly fast. Very good service.
Date of experience: December 2, 2022
I attempted to make a return of an unopened product and was told it would take 4-5 weeks to get a refund. Item was to be shipped to New Jersey in the US and refunds would only be made once the item arrived to Canada thereafter. While the policy that customers must pay for their own shipping on returns, it's a bit outdated as all other reputable fragrance sellers will give you a shipping label. So after paying $15 for shipping and $11 for return shipping I would have needed to wait over a month for the refund to initiate which does not include the actual processing time of the funds. Also offered no option of exchange. I ended up selling the product on a forum instead of initiating a return and got my money back the same day.
Just not up to standard with other discounters that will pay for return shipping and process returns significantly faster. I've spent a lot of money with this company but feel like I'll be better off going with other companies from here on out in the event a refund is needed.
Date of experience: January 6, 2024
Hi Anthony, we sincerely apologize for the ongoing difficulties you faced with the return of this item and the frustration, disappointment, and inconvenience this has caused. I'm afraid our returns are only processed once they arrive in Canada and we completely understand how frustrating this is for our customers. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
This was fantastic. First off, you had a relatively obscure frag at a great price. Then, you were able to deliver it two days ahead of schedule. Very pleased.
Date of experience: January 28, 2023
Didn't expect it to come so soon and my product was intact also given a samples of perfume that I was actually eyeing to buy. Pretty god experience overall.
Date of experience: November 13, 2022
Surprised to find quality Arab perfumes at reasonable prices in a North American store.
The delivery time was unreasonably long, but the product was authentic.
Date of experience: March 2, 2024
I've been wanting to buy Herod for my husband for months but most websites were just too expensive. Found it on this site - less expensive and considering I'm in the US it came very quickly.
Date of experience: March 26, 2023
Love this site super easy to pick out what you want everything I ordered came in a day or two. And great customer service follow up on your order to make sure you got everything
Date of experience: May 12, 2023
Very impressed. Shipping time was okay, over a week to receive my items in California. But the way everything was packaged and how smooth everything else was- I will be buying from this site again!
Date of experience: March 25, 2023
This website is really good and cheap compared to other websites, I will definitely buy more. Ehem* Please send me some free samples.
Date of experience: July 1, 2024
Delivery came super early in the morning, and was left on my doorstep. Lucky no walked off with my purchase. Fragrances were well shipped and being enjoyed daily.
Date of experience: February 11, 2023
Love this company! I've order a lot of niche fragrances from them and they're normally the lowest price and shipping is quick for coming from Canada. Highly recommend!
Date of experience: February 14, 2023
First time ordering from the site, got my mother a designer fragrance she loved at a discounted price! Came in fast and definitely ordering again for myself soon!
Date of experience: May 14, 2023
I was extremely impressed with the quality of the shipping materials and the effort they took to make sure my new fragrance arrived safely. Would recommend very much.
Date of experience: September 22, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Dear Irina
We're sorry to hear about this experience which we certainly never want to be adverse. For some context to this public review we do want to shed some information that you reported the misdelivery over a month later which falls outside the insurance coverage despite receiving the tracking numbers both via email as well as having access to it through the Route app and your store account. Yet still we attempted a resolution and even offered a creative workaround to share this loss with you half half plus offer additional incentives to cover your loss in the long run despite both UPS and the insurer declining the claim. We did our best to help but hope you will in hindsight appreciate the timeframe in bringing up the claim late is the reason the insurer declined coverage.
We hope to have the opportunity to serve you again if you choose to work with us in finding an out of box solution to help and till then wish you a wondeful fragrance journey ahead.
Best Regards
Gary
Fragrancebuy