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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    302
  • Value
    309
  • Shipping
    310
  • Returns
    120
  • Quality
    302

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.4%
Positive
2,086
Neutral
13
Negative
111
View ratings trends
120
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How would you rate FragranceBuy?

Reviews (6,170)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user rafaels334
Florida
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

I was extremely impressed with the quality of the shipping materials and the effort they took to make sure my new fragrance arrived safely. Would recommend very much.

Date of experience: September 22, 2022

Thumbnail of user minjoonl
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I blind bought both these scents after doing some research and I'm very satisfied that I got them on discount and was impressed by how quickly they arrived

Date of experience: January 9, 2023

Thumbnail of user warrenh229
Canada
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Based on other reviews and word of mouth, we decided to give this site a try. Everything was as expected as well as being competitive price wise. Thanks!

Date of experience: October 20, 2022

Thumbnail of user eddyg40
Canada
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Amazing products, very good customer service
I have been a customer for many years this guys still rocking always with very competitive price and quality
Strongly recommend it

Products used:
Cologne

Service
Value
Shipping
Returns
Quality

Date of experience: September 17, 2023

Thumbnail of user brandong758
Indiana
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

It was my first time buying through here and it was great! Easy process. I just wish that samples were given with each other to see what else I would like from the site.

Date of experience: November 16, 2023

Thumbnail of user olgag246
Canada
1 review
0 helpful votes
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May 13th, 2024
Verified purchase
• Updated review

The parcel was delivered on the third day. The ability to track the progress of the parcel and the beautiful packaging made a good impression. Thank you very much!

Date of experience: May 3, 2024

Excellent service!
October 15th, 2023
Verified purchase
• Previous review

Excellent service, fast delivery. Very happy with the purchase! Thanks!

Date of experience: October 15, 2023

Thumbnail of user julioh102
Pennsylvania
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

My go to stop for the best prices and professional customer service I highly recommend everyone to buy all there fragrances from fragrancebuy #1 in the fragrance community!

Date of experience: March 23, 2024

Thumbnail of user farhane1
Canada
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Used the service at last 4 times since last year (2022). Always get prompt delivery and with no issues. Prices are better than retail, and all products I've receive smell the same. Highly recommend

Date of experience: May 14, 2023

Thumbnail of user edwards1690
Virginia
1 review
0 helpful votes
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December 25th, 2023
Verified purchase
• Updated review

I love Fragrancebuy. I've bought hundreds of fragrances from this site and I am very happy with the quick service and I had great customer service over a faulty bottle of Boss Bottled Oud Aromatic a week ago. However, Fedex is a terrible carrier. The boxes
Go through serious abuse. I ordered Ababian Oud Rasala and it arrived with the feather broken off from the cap. It was a 150 dollar niche fragrance. I realize that the design is dainty and the juice is what matters. But ultimately it is Fedex and their amateur handlers that put orders at risk which all contributes to rising prices. So I'll just do my best to repair the cap. I'll keep buying- but I won't be buying niche from Fragrancebuy unless the bottle design is solid or they use a better carrier. Thanks Fragranebuy. Here's to much success in 2024!

Date of experience: December 25, 2023

Great Company!
December 4th, 2022
Verified purchase
• Previous review

Fragrancebuy has a great selection, fast shipping, and often includes surprises included with orders. I have ordered many times and I've never been disappointed!

Date of experience: December 4, 2022

Thumbnail of user frankn763
Texas
1 review
0 helpful votes
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June 10th, 2023
Verified purchase
• Updated review

I think 4th or 5 th order with them and never anything close to a problem always packaged very well always what I ordered quality service will definitely be ordering from them in future

Date of experience: June 10, 2023

Another wonderful transaction
January 13th, 2025
Verified purchase
• Previous review

Once again i placed an order and received it in a timely manner packaged very well it's the most consistent and most convenient place on the market to buy from in my experience thank you Gary and company for the hard work and dedication to the fragrance world

Reason I chose this business:

Consistency and quality and availability

Date of experience: January 13, 2025

Thumbnail of user jonathanp754
Kentucky
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

I love this place! Maybe one day when my fragrance channel grows we can do business together! Thank you guys for all of my fragrance needs and no one should hesitate buying from them.

Date of experience: September 14, 2022

Thumbnail of user erielt
New York
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

I was supposed to receive my package a few days ago and I didnt. I checked around my family & neighbors and nobody has seen anything! I emailed Fragrancebuy.ca and they refunded my order and are working with authorities to see how my package was stolen. It wasn't their fault that my package was stolen, and I love that they actually engage with their wronged customers. Order if you want good service.

Date of experience: October 1, 2022

Thumbnail of user guyr135
Israel
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Great buying from you.
Overall experiences are very very good and satisfying.
Thank you

Date of experience: July 23, 2024

First time purchase
November 16th, 2022
Verified purchase
• Previous review

Order was placed in USD but somehow ended up in CAD.
Needed an invoice for that purchase, finally when the invoice was sent via email, it did not indicate the amount is in CAD, so had to contact you again just to ask you to indicate on the invoice, the amount paid is in CAD instead of USD.
Kind of a headache to have to go through that process.
The cologne arrived ok and in perfect condition.
Thank you

Date of experience: November 16, 2022

Thumbnail of user hamzas77
Canada
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Messed up Order on Canada day, promised to fix it and then messed it up again

Date of experience: July 23, 2024

Doesn't fulfill Promises, ordered some perfume based on promises which was never kept
August 1st, 2024
Verified purchase
• Previous review

Doesn't fulfill Promises, ordered some perfume based on promises which was notr kept.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 22, 2024

Doesn't fulfill Promises
August 1st, 2024
Verified purchase
• Previous review

Doesn't fulfill Promises, ordered some perfume based on promises which was never kept

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 22, 2024

Slowest Shipping ever and didn't get samples as promised.
July 24th, 2024
Verified purchase
• Previous review

Slowest Shipping ever and didn't get samples as promised.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 14, 2024

Thumbnail of user durenc
Texas
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

I started to buy from Fragrancebuy last year and they haven't let me down. I get the best prices from there. I have my own podcast on tiktok as doctorscents79. I have done a few reviews on fragrances that I ordered from fragrancebuy. I will order more and hopefully fragrancebuy will see my show

Date of experience: October 13, 2023

Thumbnail of user jamesa3448
Arkansas
1 review
0 helpful votes
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October 30th, 2023
Verified purchase
• Updated review

I always receive my orders on time and the packages are very secure! Best price for fragrances. If they don't have, keep checking and eventually they will!

Date of experience: October 30, 2023

Overall Service
September 18th, 2023
Verified purchase
• Previous review

FragranceBuy has been great with their services. The order is timely and the packaging in phenomenal! No doubt about tampering with the merchandise.

Date of experience: September 18, 2023

Thumbnail of user adedayoa13
Canada
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

This business cares. I had earlier complained about the issue with my delivery and they reached out to me. I'm impressed
Recommending to everyone

Date of experience: May 18, 2024

Thumbnail of user esdil
Arizona
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

My experience was actually better than I expected since I'm in the u. S I thought shipping would be a hard time but nope my product came in fast an secure great packaging

Date of experience: November 7, 2022

Thumbnail of user karime13
Canada
2 reviews
0 helpful votes
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February 16th, 2023
Verified purchase

Baccarat Rouge 540 for cheap, and honestly it was worth the purchase I would say they're 90% similar. Projection is not loud but it lasts for 8 hours. Packaging and delivery top notch.

Date of experience: February 16, 2023

Thumbnail of user ethans394
Canada
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Ordered Jazz Club, got my box with everything intact, no scuff marks! Excellent pricing and shipping costs! Definitely spreading the word because of their selection and pricing!

Date of experience: April 13, 2023

Thumbnail of user darryls251
Illinois
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I buy almost all my fragrances from "Fragrance Buy". I think the prices are very fair and they never boost them because of hype surrounding the fragrance

Date of experience: February 17, 2023

Thumbnail of user charliey48
Spain
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Large selection with great prices Shipping was quick and order was very well packed, arrived in perfect condition. This is the best frag site I've shopped with.

Date of experience: March 26, 2023

Thumbnail of user rachelb1514
Virginia
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Found 2 perfumes that were not readily available here in the States. They shipped quickly & arrived securely & safely packaged. I will definitely purchase perfumes again!

Date of experience: May 20, 2023

Thumbnail of user asifs36
Canada
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

They have the cheapest cologne and it's authentic product. Processing took 48 hours and received product same day it shipped. Definitely recommend this website for cheap perfumes.

Date of experience: May 30, 2023

Thumbnail of user simonc413
Canada
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

No problem with my purchase. It would be greater if the delivery guy could not leave the package at the entrance of the block but I guess this is just a standard method.

Date of experience: October 22, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about FragranceBuy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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