• Bookmark

    FragranceBuy

FragranceBuy

Write a Review

Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
See all photos
How would you rate FragranceBuy?

Reviews (6,132)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user marke2100
West Virginia
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Very pleasant browsing and a large selection of niche and designer fragrances to choose from. A lot of sold out choices but some are restocked quickly.

Date of experience: April 1, 2023

Thumbnail of user timn354
Canada
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Had a slight hiccup processing my order while using a VPN, their card processor flagged my order as fraudulent. Otherwise a superb experience and quality products at an unbeatable price.

Date of experience: September 19, 2023

Thumbnail of user brandonf468
Canada
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Ordering was super easy, the price was much lower than in-store and arrived as expected with no damage very quickly.
Definitely ordering again and highly recommend!

Date of experience: March 24, 2023

Thumbnail of user rubena175
New Jersey
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

Authentic fragances, nice price, well packaged, receive one xerjoff 40knots decant that it's going to be my next purchase and other 3.4 ounce fragance as a bonus, totally satisfied with this transaction

Date of experience: July 17, 2023

Thumbnail of user christines2339
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

I've been with FragranceBuy for close to 10 years. So far, so great. They have never once let me down.
When an item was defective (manufacturer defect), they paid postage for me to send it back. (Keep those papers at the bottom of your box).

They refunded. No problem.

Armaf Imperial

Date of experience: December 20, 2023

Thumbnail of user richardf2158
Canada
1 review
0 helpful votes
  • Send Message
March 10th, 2023
Verified purchase

It's just KNOWN: Fragrancebuy is the BEST Fragrance website in the world

I expect everything to go perfectly, ALWAYS. And they never disappoint me.
I'm sure someday they will $#*! up an order, life isn't perfect
Hasn't happened yet, for me.
Thanks Frangrancebuy!

Date of experience: March 10, 2023

Thumbnail of user edwardr1005
New Mexico
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase
• Updated review

I received my order fast and it was nice to see a sample of the new xerjoff erba pura gold fragrance included with my purchase. My overall experience has been positive. Thanks.

Date of experience: October 9, 2023

Excellent service.
July 17th, 2023
Verified purchase
• Previous review

I received my order on time without any incidents and appreciate the extra surprises in the shipment. I definitely appreciate the experience.

Date of experience: July 17, 2023

Thumbnail of user ujjawals3
Canada
1 review
0 helpful votes
  • Send Message
October 21st, 2022
Verified purchase

Fragrancebuy is officially my go to place to buy fragrances. The prices are so good and they are Canadian!. Shipping however if something i do not like as it is a bit pricy but it's really fast tho. Overall 10/10 company products always arrive in good shape with plenty of packaging

Date of experience: October 21, 2022

Thumbnail of user leslieb953
Canada
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

Parcel came fast. Efficient. I had ordered 1 100ml tester, but instead received 2 X 50ml of brand new bottles which was a nice surprise. Packaging was great. Perfumes were legit and brand new. Will definitely be ordering more. Thank you

Date of experience: November 24, 2022

Thumbnail of user michaelf4103
Nevada
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Had a great experience shopping with fragrance buy. Since this was my first experience buying a product out of the states I was a little cautious but I was able to track my package the whole time and everything arrived without any issues. Will definitely keep using Fragrancebuy as a go to stop for my fragrances.

Date of experience: December 20, 2022

Thumbnail of user kathiab
Canada
2 reviews
1 helpful vote
  • Send Message
December 28th, 2022
Verified purchase

I have been buying for many years and the items are authentic, and as described. My shipments are always sealed in a box with packing peanuts and bubble wrapping. I tend to receive in less than 1 week.The site got better by adding the filter system. What I would love to see is fragrance notes so I don't need to search multiple sites on a new fragrance. I would also love if smaller bottles were available for sale or for sampling. I usually spend couple hundreds of dollars at a time and some of my purchases are blind buys, and they aren't all love at 1st sniff. An exchange program/system if you don't like the fragrance, you can exchange for something of equal price would be amazing. I wouldn't mind buying testers as I have bought some before from the site. Thank you.

Date of experience: December 28, 2022

Thumbnail of user courtneys652
Colorado
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase
• Updated review

I made my first purchase with FragranceBuy in July after watching a review by FragranceKnowledge on Instagram. I signed up from the loyalty program then and before the end of August I was already at the highest tier Eau "Addict". I have contacted their customer service with an issue with an order and received a timely response to help resolve the issue with no hesitation. The FragBuy Care has allowed me to not only protect my shipment but introduce me to new fragrance I might otherwise not have the opportunity to smell. All my shipment have been packed with care and the FragCitement I get when that red box is sitting at my door is unmatched.

Date of experience: September 29, 2023

1st Order
July 17th, 2023
Verified purchase
• Previous review

This was my first experience with Fragrance Buy. I must say I was impressed. I ordered two bottle of cologne and received an extra bottle plus a sample of PDM Herod. The order had plenty of packing material to protect it from damage and everything was received as described. I have already placed my next order and getting Fragcited!

Date of experience: July 17, 2023

Thumbnail of user taylorg32
Florida
3 reviews
1 helpful vote
  • Send Message
October 7th, 2022
Verified purchase

Wore YSL La Nuit De L'homme for the past six years and never strayed from the brand. Had a few days downtime during hurricane Ian so got bored and finally scratched the itch to try somethings new, (thanks to going down a random rabbit hole on YouTube with GentsScents). Love the three scents I purchased, love the communication and speedy delivery. Only ask- throw in some random samples next time! Wanting to purchase more but not sure what to try!

Date of experience: October 7, 2022

Thumbnail of user dawnf465
Canada
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

I have wanted a bottle of Gold Coast for months but would not pay full price. Then I found out that Fragrance Buy sometimes offers testers but I had to wait until some were available. Recently I was able to purchase one. It arrived earlier than I expected and is perfect! I even repurposed a different cap so the perfume can macerate until Spring, when I intend to use the scent as my signature.

Date of experience: December 15, 2022

Thumbnail of user paulc3042
New Hampshire
1 review
0 helpful votes
  • Send Message
November 17th, 2022
Verified purchase

Every experience that I've had with Fragrancebuy.ca has been the best online shopping experience. I've never received orders so swiftly and these are the only international orders I've placed, yet I always receive orders more swiftly than from any other online retailer. Everything is always very well packaged and sold at the best prices I've seen. Could not ask for a better experience!

Date of experience: November 17, 2022

Thumbnail of user anthonyf1192
Texas
1 review
1 helpful vote
  • Send Message
December 1st, 2022
Verified purchase

Purchased 5 fragrances. They showed up in about a week. It's a long way to Texas from the great white north. First off, the prices just cannot be beat. Then the packaging, all 5 came in one big box, stuffed with p- nuts. The individual boxes looked like they hadn't moved, at all. After removing the frag boxes, a free PDM sample. I mean, come on. Everything about Fragrancebuy has exceeded my expectations so far. I will definitely be a repeat customer.

Date of experience: December 1, 2022

Thumbnail of user steveh3378
District of Columbia
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

Hello, I have been purchasing from FragranceBuy since April '22 and you guys have some of the best prices imaginable and you have a pretty array of fragrances.

My only gripes include the processing time to get fragrances shipped(difficult to wait lol), there could be even more of a variety of fragrances(some niche brands are not available), running more specials, free gifts with purchases(like discovery sets), better review videos, more deals for loyal customers, fragrance bundles, and engaging with more social media influencers- IG: theSUNK.

Service
Value
Shipping
Quality

Date of experience: March 28, 2023

Thumbnail of user nabilb30
Canada
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

These guys are awesome. Fast shipping (i have tried three or 4 other platforms where shipping takes ages cause they post fragrances as being available while they re not and wait for you to make the order then order it for you... which has never been the case with FragranceBuy. So i trust them more and I dont order from the others anymore).
Genuine perfumes, perfect packaging and great loyalty points program.
If I can suggest, add more testers and decants...

Date of experience: December 17, 2022

Thumbnail of user marial2305
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I was very satisfied with your service. Your online site is easy to use and the delivery was fast and efficient.
P.S. The box the article came in was really cute and festive. It was a nice touch. Thanks. You're real professionals!

Date of experience: November 1, 2022

Thumbnail of user caseym336
Iowa
1 review
2 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Made a decent sized order and one of the fragrances arrived broken and soaked through the box. It ruined the packaging of another fragrance but I don't really mind that. I emailed them and hope to get a response, rectifying the problem.

Date of experience: December 4, 2022

Thumbnail of user klaym2
Canada
1 review
0 helpful votes
  • Send Message
February 7th, 2024
Verified purchase

I am very dissatisfied that I left ny phone number to be reached by the courier driver and yet I got no call, and my package was delivered to the wrong address.

Date of experience: January 12, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Klay, we sincerely apologize for this misdelivery and the frustration, inconvenience, and disappointment caused. We kindly reached out on help@fragbuy.ca and kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user christians628
Louisiana
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Fragbuy.ca's customer service is second to none! I've contacted them 3 times in the last couple years, trying to get out of stock, hard-to-find fragrances, and all 3 times they've gotten me what I was looking for. They're super helpful and always so kind in the process. They're the best! Thanks again FragranceBuy! You guys are awesome!

-Christian

Date of experience: December 4, 2022

Thumbnail of user carlj465
Tennessee
1 review
0 helpful votes
  • Send Message
October 26th, 2023
Verified purchase

I have had nothing but good experiences with Fragrancebuy.ca. They are always available to answer questions and they offer great prices with excellent selection. I will be buying again.

Date of experience: October 26, 2023

Thumbnail of user annien121
Canada
1 review
1 helpful vote
  • Send Message
April 20th, 2023
Verified purchase

Smells so good, lastes a long time, and the price was great! What really skeptical since it was my first time buying from this site but was throughly impressed.

Date of experience: April 20, 2023

Thumbnail of user seank618
North Carolina
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

I ordered Jean Lowe Immortal. When I received my order, the packaging was opened and the exterior box was for Immortal, but the inner packaging and the bottle itself was Jean Lowe Nouveau. So, someone there actually opened the package and switched out the products for some reason, which leads me to believe there is zero QC in Fragrance Buy's Shipping Department. Customer Service was pretty quick to respond, but the product was no longer in stock so I couldn't exchange it, which was super dissapointing, and instead was provided a label to ship the product back for a refund. I appreciate the response from Customer Service, but I will not order from Fragrance Buy again.

Date of experience: July 13, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about FragranceBuy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceBuy?