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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Although the system initially said it couldn't be delivered on time but it was right at the door step, the fragrance was well packaged and arrived on time.
Products used:
Fragrances
Date of experience: April 23, 2023
I love buying perfume on Fragrancebuy. I love the selection of muddled eastern perfumes as I have become a recent fan of these perfumes and I can always find them on Fragrancebuy!
Date of experience: December 3, 2022
I buy alot of fragrances from different places. But Fragrance buy has the best customer service best prices and very fast delivery. Now the only place I buy from now on is Fragrance buy.
Date of experience: September 15, 2022
I use fragranceBuy cause they got more colognes and better prices. I ordered 3 colognes and they got to my house in 2 days and I got way better deals than other discounters
Date of experience: January 15, 2023
I purchased 2 perfumes from Fragrancebuy and they were able to deliver it within the day I purchased it! The perfumes were also well-packaged and got delivered to my house safely.
Date of experience: October 15, 2022
Great prices, great inventory, great shipping. Seamless and easy to purchase and navigate to the website. FragranceBuy.ca is my go to place for fragrances.
Date of experience: January 5, 2023
I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!
Tip for consumers:
Do not have time to deal with stupid ppl !!!
Gave up on arguing with what happened fragrance x never resolved issue product was never replaced had to our hase guft that day so order was nit refunded or even replaced for that matter service was horrible!!
Clearly an incompetence issue with fedex which is a risk shipper takes when shipping product!!
Someone should have taken responsibility should not have been me!!!!!
Not first time fedex negligible
Products used:
No products never received order total loss on order..
Date of experience: February 24, 2024
Fragrancebuy.ca always has the best selection at the lowest prices and great customer service. I'm always happy to shop with them. I bought this latest order on a deal that included a discount and free shipping.
Fragrances purchased in case you care to know were:
Legend by Michael Jordan (Smells alright. A little too faint) Pass
Paris Corner Milano Pendora (One Million Clone Harsh opening fair dry down) It was only $17
Fragrance World Tobacco Myth (smells high quality) I like tobacco fragrances. This one is a little too earthy for my particular taste. I'd suggest Maison Alhambra Cassius and Hercules. One is sweet and the other powdery. Those are more my style
Lattafa Maison Alhambra Yeah (YEAH is right) I bought Lattafa Fakhar Black about a year ago. I could tell that it smelled great but on my skin, I'd get a rotten egg note during the opening. YEAH! Is the same sent but no egg note. The egg note happens with a lot of blue fragrances or sea notes on my skin. YEAH! Is a great fragrance at a very low price.
Products used:
Fragrance
Date of experience: January 12, 2024
Easy to use website and good discounts. First time buying but seeing that summer was coming up I figured it was time to try Rasasi Hawas in Southern California
Date of experience: March 16, 2023
Ordered from the US, was delivered in less than a week, and with exchange rates, the price for the cologne I ordered was an incredible deal!
Date of experience: June 4, 2024
This is the only place I'll be shopping for my fragrances from here on out. Fast, easy and authentic. Also, the savings are pretty boss as well.
Date of experience: March 26, 2024
Been trying to get my hands on this fragrance for a while now since they don't sell it in the states. FragranceBuy came through. Authentic and smells wonderful!
Date of experience: December 19, 2023
In general I have a good experience and I receive the item as described
Date of experience: June 28, 2024
It was worth the price. Loved my purchase. I will be back for more
Date of experience: July 2, 2024
Great selection and pricing. Shipping is always fast
Date of experience: July 2, 2024
I've purchased a couple dozen fragrances with Fragrancebuy and it's always been a pleasure. Great selection, pricing, and fast delivery
Date of experience: October 21, 2022
Update: Fragrance Buy reached out to me after my original review was posted. They let me know they engaged the courier service they use to ask that they make deliveries prior to 10pm. The courier said their policy is to deliver between 3:30pm and 10pm, my delivery issue may have been driver error.
Fragrance Buy provided me with a coupon code for free shipping on any future order as a way to apologize for the issue.
I didn't expect a follow up on my post but greatly appreciate Fragrance Buy's exceptional customer service in addressing my concern. Giving them 5 stars for putting their customers first.
Original post: Ordering was easy, communications from Fragrance Buy were timely and the products I ordered were as described.
My issue was with the courier delivery. Courier showed up to my house after 12 midnight and left my package on the front patio. Luckily I woke up to use the washroom and saw a notification from my security cam app.
If I hadn't woken up my package would have been left outside overnight and possibly would have been stolen from my porch.
Please ask your courier to make deliveries prior to 10pm.
Date of experience: September 4, 2023
FranganceBuy.ca is the only place I purchase fragrances. I'm an avid collector and know all the sites where you can buy, but FragranceBuy is the best.
Date of experience: July 7, 2023
Thanks for the prompt delivery of my bottle of Aqua di Parma Rosa Nobile EDP! I was running out of my new fave summer fragrance and your delivery arrived just in time!
Date of experience: July 29, 2023
Incredible pricing on your fragrances, unbelievably fast delivery of purchase, about 2 days!
There's zero reason to buy anywhere else.
Well done Fragrancebuy!
Date of experience: November 6, 2023
Came surprisingly fast, and yes, these guys package their stuff very well. Branded box, filled perfectly with packing peanuts.
Both of frags were pristine
Date of experience: November 12, 2023
Fast shipping, great prices. Furst time buying in this website and I'm not disappointed at all. Everything was as expected. Will definitely buy again.
Date of experience: December 21, 2022
This is reliable and trustul website to buy from. All products are authentic. Had once an issue which has been resolved right away. Also, the price versus product stealing gem.
Highly recommend.
Date of experience: October 17, 2022
I love FragranceBuy Canada! They carried some hard to find perfumes at great prices. The shipping time was reasonable and all my products arrived in excellent condition. I'm impressed.
Date of experience: August 3, 2023
Fragrancebuy.ca will forever be my go-to, best prices, fast shipping, rare selection. I've got over 30 successful orders with them, and many more to
Come.
Date of experience: June 19, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.
Best regards,
The FragranceBuy Team