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FragranceBuy has a rating of 4.7 stars from 6,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Flawless is the best way to describe all of my many purchases with fragrancebuy. They're the first ones I check when buying.
Date of experience: April 6, 2024
Always attentive, even if there's an issue, they will reach out and let you know. Love buying from here
Date of experience: May 12, 2024
Very swift and problem free deliver.
100% good.
Excellent product fast shipping recommended seller thanks!
Date of experience: May 12, 2024
I made my initial order, but it didn't go as planned. I may give it another shot and provide feedback on my experience once more.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
Hello Abbas, we're very sorry to hear that your initial order didn’t go as planned. We completely understand how disappointing that can be. Thank you for considering giving us another chance—we truly appreciate it! Your feedback is invaluable to us, and we’re committed to improving your experience. We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team
1st time ordering from fragrancebyy.ca. It was fast deliviry with very nice packaging. Price was very affordable for my item also. I'll continue purchasing from fragrancebuy.ca further
Date of experience: June 25, 2023
Very good experience, unfortunately it was not my first online fragrance buying experience. But I did find you eventually, ever so glad in the end.
Date of experience: February 11, 2024
Always a great experience with fragrancebuy, good customer service if there ever is an issue. Buy with confidence
Date of experience: April 16, 2024
I got a bottle of Khamrah instead of a bottle of Kismet, they asked me for what's wrong and I told them. It's been days since I've heard from them and I feel ghosted and ignored.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2022
I love buying with Fragrance Buy. I get to try perfumes I never would have thought of. They have become one of my places to shop for retail therapy.
Date of experience: May 6, 2024
Great prices, great selection and the delivery was quick and well packed. The only thing that bugs me is that they no longer have the little box that tells you what the fragrance notes are. I like to try new ones but now I have to google them first.
Date of experience: May 8, 2023
UPS was unreliable, Terrible shipping experience. Constant delays
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
Hello Ammad, we sincerely apologize for the delivery issues you faced with UPS and for the frustration and inconvenience this has caused. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Correct and accurate order with a quick shipping. Authentic fragrances too.
Date of experience: June 27, 2024
Never disappointed ordering from this company. Prices are incredible and quality second to none. Very satisfied with my purchase always
Date of experience: May 11, 2024
I like what I got and am satisfied with the service
It was delivered on time between 3-5 business days
Date of experience: February 15, 2024
The selection of items is great, the customer service is very responsive and agreeable, and the shipping is always fast and secure.
Date of experience: May 10, 2024
I discover this website through Caos fragrance youtube channel. I recieved my order in perfect condition. Packaging was great. In future I will definitely order more from this website.
Date of experience: December 4, 2022
Ordered a few times, got hard to find fragrances at deal prices. No complaints with prices, products, service. I will buy again definitely.
Date of experience: January 28, 2024
Always a good deal on fragrances especially hard to find items. Shipping is always speedy and reliable.
Date of experience: December 27, 2023
The process was just as smooth and seamless as always. The product arrived extremely fast and I am very satisfied.
Date of experience: May 6, 2024
Another order placed, another pleased customer. Thank you for providing a great product a a great value.
Date of experience: March 29, 2024
As with all of my orders from FragranceBuy, I am very pleased with this one.
Date of experience: February 4, 2024
***Update***
After hearing about my situation, a representative from the company reached out very quickly to help remedy the situation. She handled everything perfectly, as I would expect from FragranceBuy. I have the correct item in hand and have been made whole. Thank you Julia. I know people make mistakes, especially with the volumes that they must have been receiving during their Black Friday sale, so I wasn't going to hold it against them anyway. But Julia was in contact throughout the entire process and really handled the situation well. I am updating my rating to reflect the overall satisfaction not only with FragranceBuy, but with Julia who took the time to correct the issue.
*** Original Review ***
I have had nothing but good things to say about FragranceBuy up to this point. I get that things happen around the holidays as well. But I ordered two items. One came as intended. The other was the correct fragrance, but the incorrect size. I ordered and paid for 100ml, but what I got was 50ml. I was anticipating this very much and had been waiting for two weeks to receive the order. I still have confidence in the company and will order from them again in the future. But this definitely put a dent in an otherwise perfect experience thus far.
Date of experience: December 14, 2023
The prices are good, the packaging was excellent, and it arrived on time. My only wish is you not being sold out of almost everything i wanna get!
Date of experience: December 25, 2023
I love my fragrance. It smells so good. The customer service is excellent. The shipping is fast. I will definitely order in the future.
Date of experience: May 5, 2024
I will start by saying the selection is wonderful. The prices are always the best online. Also, I love the transparency with the shipping. The one thing that I love the most is the packaging everything is neatly packaged and professional. I tell my friends and family about this site for all of their fragrance needs..
Date of experience: May 16, 2023
I had a difficult time finding this item since it was discontinued. Great experience, great price and fast delivery
Date of experience: February 12, 2024
Always have great experience with you guys. Just wish some thing were in stock more. But I found my new home when it comes to colognes. Thank you.
Date of experience: December 26, 2023
Only been buying from you guys for about 2 months, but bought more than I would in those 2 months than I have in the last 3 years. Boxed up nice and tight and always get here safe. I love it, keep it up, also prices are nice!
Date of experience: November 2, 2023
We are so lucky to have Fragrance Buy! Great service, package came by safe and kept me updated where the package was.
Date of experience: December 29, 2023
My package came on time and it was handled with care. The fragrance was exactly what I ordered and it smelt great!
Date of experience: November 17, 2023
Shipping was fast and the packaging was amazing. No complaints.
Date of experience: June 25, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Lauri-Ann, we're very sorry to hear that the Armani Code cologne isn’t what you expected. We completely understand how disappointing it can be when a product doesn’t meet your expectations, especially after doing your research. We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team