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Fragrance Buy has a rating of 4.8 stars from 5,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
I have an issue with UPS where the package was being sent back and forth between 2 places. UPS said to contact the seller which I did and I am yet to receive a response.
I have contacted them before regarding a different concern about 6 weeks ago and have not received a response then either. Does not look paying the extra for insurance made a difference.
If you purchase from FragBuy, be aware that if you have an issue with your package you are SOL. I would rather pay extra and have peace of mind shopping elsewhere with better customer service.
2/5 stars because my other orders were mostly satisfactory.
Date of experience: July 10, 2024
My experiences with fragrancebuy are generally great overall. I just wish shipping to the US was a little cheaper and faster, but that's probably out of their hands.
Date of experience: September 2, 2024
I have made several purchases & and when I say several I mean SEVERAL! Either grab yourself a tester (some may come with caps) or go for the full presentation, you won't go wrong! I promise!
Date of experience: November 10, 2024
I am a repeat buyer at fragrancebuy.ca
I have yet to receive an bogus fragrance from them so far and I have 5-10 orders with a price tag of 250+ for each. Reasonable discounted prices with authentication products. You can't go wrong with the good people at fragrancebuy.ca
Date of experience: August 26, 2024
Great experience with below retail prices! Authentic rather it be a tester or full presentation, you can't go wrong!
Date of experience: June 13, 2024
Am obsessed with fragrances and a frequent buyer. I just love this site, tried for the 1st time and gonna buy it again.
Save money and spread fragrance
Date of experience: July 30, 2024
I have been buying from FragranceBuy for the past few years and the service is always top-notch. I am always satisfied with my purchase and definitely. This is not gonna be my last time buying from them.
Date of experience: July 22, 2024
Everything arrived in perfection condition and I must say that FragranceBuy prices is unbeatable.
Date of experience: December 6, 2023
I have been buying from FragranceBuy for a long time now and I have not encountered any problems with any of my purchases from them. All of their fragrances are legitimate and authentic.
Date of experience: October 21, 2023
My first try buying from Fragrance buy and wasn't disappointed! It was the perfect blind buy and the delivery was so fast…beyond my expectations! Will definitely buy again!
Date of experience: August 26, 2024
This was my first purchase during the Canada day sale. Email communication was good and the package arrived surprisingly fast to U.S. I was underwhelmed by the one tiny sample I received after they advertised special doorbuster samples with this particular promo code but overall satisfied with the company.
Date of experience: July 13, 2024
It is always a good experience buying and dealing with Fragrance buy. They have a large variety of fragrance houses and there prices are good once n a while they will be higher on a certain fragrance but not t a brand g deal because it is not that much more especially when your talking about clone fragrance prices. There shipping is I think the best in the business not because there are fast( usually 7 to 8 days) but the way the ship there frags, I love there shipping boxes and all the foam peanuts they use. Secure is the word. Unfortunately they are usually sold out on popular frags. That's actually a good sign. There moving mass product. Bad for me because either I wait and hope when in stock I'm quick enough or it will sell out in hours. Or I go buy elsewhere. I would like to have Fragrance Buy my only Discounter, but I'm not a patient person. When I decide I want something, I do not want to wait. But I always go to Fragrance Buy first.
P.S
Fragrance Buy please start carrying the full line up of Dumont products Nitro, Ceilero, Bourjo, etc sorry if spelling is off. I know you do carry some but your one competitor ( will not mention there name). Has a huge collection of Dumont all there line up.
MUCH LOVE
Gary T
Date of experience: August 23, 2024
This was a great experience, doing business with FragranceBuy was a pleasure. Products were shipped in a special box like no other company ships there merchandise in. Products arrived quickly and smelled and performed as expected. Fragrancebuy is now going to be the only online company that I will buy my Colognes from. I've been screwed over by other so called companies before. So Thank You FragranceBuy for the upmost professional Service that you gave and showed me. You now have a Loyal Customer for LIFE!
Much Love
Gary Talis
Date of experience: January 25, 2024
Just a great, painless experience shopping from Fragrancebuy. The packaging is great with a tamper seal with very fast shipping. I will be a repeat customer.
Date of experience: August 23, 2024
The main thing that I dislike about your company/ service is the fact that I'm in the United States and the prices and total cost of my order kept CONSTANTLY showing up as Canadian prices (which are considerably higher)! Seeing that almost made me cancel my order TWICE.
Prices should automatically be converted to USD EVERYWHERE on your site THROUGHOUT the entire ordering process once a U.S. address is entered, and NOT just at the very end after an order is finally placed. Many customers will see those "higher prices" and completely change their minds about placing the order.
Otherwise, the products are great, delivery fast, packaged well, and arrived safely.
Thank you
Date of experience: July 28, 2024
I've gotten two hauls in the past two years and man… frag boxes are sealed, packaged for the greatest of challenges, obstacles and most importantly, bumps in the road! The shipping is amazingly quick to California. The goodies they throw in, let's you know these guys are the best of the best… and lastly, their selection is MASSIVE! Keep up the amazing work yall.
Date of experience: July 15, 2024
It was my first time purchasing from here and I won't hesitate to do so again. Prices were good and the shipping was fast to the states. The packaging was sturdy and everything arrived in great condition. Highly recommended!
Date of experience: July 13, 2024
I didn't get my package and I called FedEx. They said get in touch with you guys we need to resolved this issue please.
Date of experience: November 22, 2024
Hello Danell, we apologize for your package not being in your possession and we reached out on help@fragbuy.ca regarding this matter. We look forward to hearing back from you at your earliest convenience.
Best regards,
The FragranceBuy Team
Not true great experience and my product was insured!
Date of experience: October 5, 2024
Delivery was quick. No damages. Sometimes there can be fragrances that are sold out more often than other sites, but luckily the ones of interest to me are always in stock. Super pleased!
Date of experience: July 26, 2024
Delivery was smooth and easy. Packaging also great. Only thing was that the cologne spray cover is too tight and came apart. The cologne itself is weak and doesn't last long (but that's Burberry's fault I think).
Date of experience: March 29, 2024
I recently bought a Creed Original Santal 100ML from FragranceBuy for the best price possible. The bottle came intact in perfect condition as advertised. The scent itself is magical same as other fragrances from Creed. This was my second buy from FragranceBuy and Im truly happy with the product, with its pricing and the service.
I confidently recommend the product to buy and the online store for your next fragrance purchase.
Date of experience: July 22, 2024
My order arrived missing one of the fragrances, Boss Bottled Absolu. Fragrance buy refunded the money, I would have preferred the fragrance, but it's out of stock.
Date of experience: December 18, 2024
Love the prices, and shipping was done efficiently. Packaging was absolutely insta worthy. Will be ordering again, my new go to place for perfumes!
Date of experience: November 21, 2024
Some of the better prices i have seen online, and much cheaper than purchasing via a store. I would definitely use this company again
Date of experience: October 5, 2024
My number one perfume shop. I've bought over 18 bottles of perfumes and they have been delivered in pristine condition and all original.
Date of experience: September 26, 2024
Satisfied with the purchases and delivery. Perfumes arrived in good condition
Date of experience: June 20, 2024
I've ordered many times from them and each time shipping was fast and amazing. Better than fragrance retailers here in the US.
Date of experience: December 8, 2024
I loved buying from fragrance buy. At first i was a bit scared they might not be authentic but I was wrong. They delivered me in 2 business days which crazy fast and the packaging was very well made. They even gave me samples but I wished they could've been better fragrances that they chose to give me. Overall excellent and I am glad that I made my purchase from FraganceBuy.
Date of experience: July 12, 2024
Greetings!
Speedy delivery of great product at a ridiculously low cost. I do not look anywhere else for any of my fragrances.
Date of experience: November 8, 2024
I already contact you guys multiple times and let several voice mails and until today I don't have any respond about package showing delivered, but I don't have a fragrance. My order number is # FB*******.
I am very disappointed with the entire experience. I would appreciate if someone can look in to this and give me options in my situation without being further ignored.
My email address is *******@icloud.com
My cell phone is *******448
Thank you.
Elvir Alagic
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2024
Hello Elvir, we sincerely apologize for your package not being in your possession and for our email ending up in spam/junk. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
A lot of site that we are scared to order cause of the fake cologne but I see a lot of good reviews so I ordered and I'm pretty happy with the price at the blackfriday too
Date of experience: December 15, 2024
These guys are an amazing online retailer. Awesome prices, genuine products, fast shipping. I have been purchasing with them for over 10 years and will continue! Thanks again.
Date of experience: August 13, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Umair, we truly apologize for the delay in receiving your order and for the frustration, inconvenience, and disappointment this has caused. Regrettably, the emails most likely ended up in our spam/junk folder, we sincerely apologize for this unpleasant situation. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team