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Fragrance Buy has a rating of 4.8 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Absolute best place to get fragrances! Best prices, vast selection and incredible customer service! Fast delivery and never had a problem at any stage of my fragrance orders! Will always order from fragrance buy!
Date of experience: September 7, 2024
All my purchases have arrived promptly and in perfect condition. Thank you.
Date of experience: November 17, 2024
Great service and ends up being always on time I also love the amount of different fragrances they have on hand and don't search anywhere else online.
Date of experience: September 24, 2024
Items were shipped within the requested time and arrived on time
Date of experience: November 16, 2024
Always a great experience shopping here. Great prices and fast delivery.
Date of experience: November 16, 2024
I had to cancel an order and did it seamlessly. Emailed help desk and order was canceled same day. On Christmas nonetheless. I was impressed by the great customer service.
Date of experience: December 25, 2024
Always a great shopping experience. Great prices and speedy delivery.
Date of experience: October 7, 2024
Another great experience using Fragrancebuy.ca. Delivery was fast and I didn't have any problems with my order.
Date of experience: August 17, 2024
Another great experience, received fragrances in a timely manner with great prices as usual.
Date of experience: July 12, 2024
Second time ordering. Prices are great, variety is great and shipping is great even though I'm in the states, I don't mind the delivery time.
Date of experience: December 19, 2023
First time customer and was pleased with the ease of the shopping experience. Things were easy to find and the prices are great.
Date of experience: November 14, 2023
I bought a cologne for my son's birthday and was really surprised with how quickly it arrived.
Great price and perfect gift!
I will be back to shop at Christmas time!
Date of experience: September 23, 2024
I'm not sure how many times I've been asking you guys not to ship these items on your typical branded boxes. It tells the carrier and others about its contents. Secondly, stop using FedEx. This, company always leave my packages outside the lockers, sitting in a room where everyone can easily take them. I always have to come rushing to the package room to get my stuff because FedEx won't even try to contact me for picking up anything.
Updated.
Im always buying my fragrances from this website the said above is true and it is true that the customer service is trying to solve this issue;
Thanks for getting back to me on this.
Date of experience: June 8, 2024
This is the best discounter I have ever used, hope the best for the company
Date of experience: November 16, 2024
Had a great experience with the service, the prices and the vast amount of fragrances is one of the best and it always arrives on time and in the time line the give you, love this website.
Date of experience: June 3, 2024
Best prices around. Great selection. Fast shipping.
Date of experience: November 16, 2024
Best prices around and shipping is fast considering it's from Canada. Great selection too!
Date of experience: October 8, 2024
They have the best prices around by far! And shipping is as expected to NY. Great company
Date of experience: September 17, 2024
Satisfied, but wanna little fast. I continue order in here. :)
Date of experience: November 16, 2024
Fragrance Buy offers low prices for high end perfumes. The vast selection is great too. I was able to buy all 6 bottles of perfume on this website. When I searched elsewhere, not all 6 were available and higher costs.
Date of experience: June 8, 2024
Since the day one my experience with fragrance buy was the best, shipping super fast and packaging the best, items or fragrances are super authentic and one of the best prices in the market I always comeback im super grateful, thanks
Date of experience: September 14, 2024
My bottle arrived and the glass portion of the pump was snapped clean off, perfume saturated the entire box. I messaged the customer service email and heard absolutely nothing. Never again
I am editing this review to note they EVENTUALLY got back to me. They were apologetic and refunded the money I spent. Their initial service was awful, but they responded to this review right quick
Date of experience: June 14, 2024
Easy process; everything came as it should. Looking forward to my next order
Date of experience: November 15, 2024
Using gift cards seems to have some unnecessary steps, otherwise 5 stars
Date of experience: November 15, 2024
FB.CA has competitive prices, quick and reliable shipping.
One of the best sites on the market.
Date of experience: November 8, 2024
I always check FragranceBuy before I purchase anywhere else as chances are, they are going to have a better deal. Great selection and even better prices. Ordering and shipping is efficient and hassle-free.
Very impressed with packaging and handling and the tester I purchased was essentially 'new.' I would recommend to all others.
Date of experience: June 14, 2024
Excellent experience. I've purchased multiple times, and every single time it's been great. They are the best sellers on the internet.
Date of experience: October 10, 2024
Defective cap. Does not look and feel authentic and smells different.
Date of experience: November 14, 2024
Hello Philip, we sincerely apologize for the defective cap and for the scent issue you're facing with the fragrance you received. We truly apologize for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Always has good perfumes at great prices. There are great deals throughout the season.
Date of experience: November 10, 2024
Trustworthy and excellent service. They're able to ship out orders in a timely manner and have the best prices as well. Would recommend fragrancebuy to all my friends.
Date of experience: September 26, 2024
It came within a week of purchase, the fragrance itself came in original box that was unopened. Absolutely love the scent, waiting to see it's performance in cold weather but it performs very well and lasts all day long with strong projection. Literally woke up the next day and the smell was faint but still there. Highly recommend this service and highly recommend Lattafa Khamrah. I'm going to purchase the qawha edition next
Date of experience: September 16, 2024
Just as described. Great customer experience. Looking forward to ordering from again
Date of experience: November 14, 2024
I love purchasing fragrances from here! The best deals and fast shipping.
Date of experience: November 13, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Robin, we're truly sorry to hear your fragrance arrived damaged and for the frustration, inconvenience, and disappointment this has caused. I'm afraid the email sent most likely ended up in our spam/junk folder and we sincerely apologize for these unfortunate circumstances.
Best regards,
The FragranceBuy Team