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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,008
Neutral
14
Negative
98
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (5,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (539) rewards program (34)
Thumbnail of user jonelles22
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was looking for two specific middle eastern fragrances. Your site had the best price and an added coupon. BUT... once you added tax. The discount was only about $3 so that was a little disappointing.

Date of experience: November 12, 2024

Thumbnail of user valeriec1237
Canada
1 review
1 helpful vote
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November 25th, 2024
Verified purchase

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: November 15, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Valerie, we sincerely apologize for the delayed delivery and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user henrya1096
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This is an update to my previous review found below. Was refunded the cost of shipping for my last order from Black Friday sales. I have been using fragrance buy for all my fragrance purchases and will continue to do so as long as they value my business and keep me loyal.

Previous review:
When order is above $99 or more, shipping discount should be applied automatically at checkout. Missed the discounts every time there was sale because the discount needs to manually applied. Not a great checkout process.

Date of experience: December 21, 2024

Thumbnail of user christopherh3759
Wisconsin
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Apex is a great fall/winter fragrance. I have not tried Blazing Mr Sam but people say this smells very similar. It is sweet with some spice provided by cinnamon. Not sure it would be a safe blind buy of it was priced higher, but for the price I took a shot based on a review from a trusted fragrance reviewer. I'm glad I took the shot because I like it a lot. I am a big fan of sweet/spicy cold weather fragrances and Apex certainly is that. And the presentation for such an inexpensive fragrance is fantastic.

Date of experience: November 11, 2024

Thumbnail of user loisw453
Canada
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I have only good things to say about FragranceBuy. After looking at a few different stores for Dolce & Gabbana Devotion intense, it was a bit less expensive on this site, even with the shipping cost. The perfume box was sealed in plastic and brand new. It's a beautiful scent. Very happy, thank you!

Date of experience: December 13, 2024

Thumbnail of user olgac303
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Despite initial skepticism and doubts my experience with FragranceBuy ended up to be amazing. Not only the products are genuine but so far everything I purchased came in a pristine condition. Selection of niche perfumes is incredible and service is spot on. Plus I love the loyalty program!

Date of experience: November 22, 2024

Thumbnail of user toma1337
Canada
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

A great experience all round. Communication, pricing and delivery info are top shelf. This scent was loved then vanished...until it returned here at a perfect price point. I couldn't be happier! Thanks a million.

Date of experience: October 8, 2024

Thumbnail of user austinm662
Canada
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Fragrance Buy has such a diverse range of brands and scents. Super professional packaging, shopping experience is great and for me everything I've purchased has been authentic and exactly as described in the listing. Not to mention even when you shop around they usually have the best price competitively on most given bottles. Couldn't recommend more.

Date of experience: October 13, 2024

Thumbnail of user salema109
Washington
1 review
0 helpful votes
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September 27th, 2024
Verified purchase
• Updated review

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 17, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Salem, we sincerely apologize for the delivery delay you are facing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Miscommunication
July 1st, 2024
Verified purchase
• Previous review

I previously gave one star due to delay in shipping. A costumer service agent reached out and explained the delay caused by high volume of orders and that they are working to preventing this issue in the future. Other than that I had no issues with the website.

Date of experience: June 21, 2024

Took forever to ship
June 30th, 2024
Verified purchase
• Previous review

Took a very very very very very very long time to ship

Date of experience: June 20, 2024

Thumbnail of user rickt530
Tennessee
1 review
0 helpful votes
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December 24th, 2024
Verified purchase
• Updated review

Fragrancebuy obviously has the best prices around four I would not be shopping there lol service is great product gets to you very quickly only thing I can say negative it's very addictive to shop at this place

Date of experience: December 14, 2024

Don't need Amazon prime😎
July 1st, 2024
Verified purchase
• Previous review

I'm not sure if this is my second or third order with fragrancebuy.ca And that's five bottles plus orders all of them delivered fast and accurately let's get those restock soon so we can buy more stuff lol

Date of experience: June 21, 2024

Thumbnail of user derekl666
Texas
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.

Date of experience: November 12, 2024

Thumbnail of user a.s.s
Canada
1 review
0 helpful votes
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October 16th, 2024
Verified purchase
• Updated review

I don't want to go a day without a great fragrance wafting around me - and FragranceBuy helps me find the best of perfumes at the least prices. I've always had excellent service from them & will continue my patronage of this well-run Canadian business.

Date of experience: October 6, 2024

Another Great Purchase!
September 15th, 2024
Verified purchase
• Previous review

I always know I'm going to get fast reliable service - which makes purchasing here stress-free with no issues. Also good prices & quality brands.

Date of experience: September 5, 2024

Fast, reliable service!
December 21st, 2023
Verified purchase
• Previous review

Grateful for the RELIABLE, QUICK SERVICE! My favorite rose perfume arrived in plenty of time for the Christmas holidays!
Have always had pleasant transactions here

Service
Value
Shipping
Quality

Date of experience: December 21, 2023

Perfect Service
October 22nd, 2023
Verified purchase
• Previous review

I've purchased many times with FRAGRANCEBUY.CA and have always had a positive experience. Prices are fair & Courier service to BC is fast, with the perfume arriving well packaged.

Date of experience: October 22, 2023

Thumbnail of user brandonr688
Ohio
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!

Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

My Go to For years now
September 25th, 2022
Verified purchase
• Previous review

I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!

Date of experience: September 25, 2022

Thumbnail of user richardr4307
Canada
1 review
0 helpful votes
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October 13th, 2024
Verified purchase
• Updated review

I am 100% happy with all the fragrances that I've purchased from from fragrancebuy.ca they all smell amazing like there're supposed to and in great condition no leaks or damage whatsoever and all at a significant discounted price. I would recommend them to anyone who is looking for top notch quality products at lower prices.

Date of experience: October 3, 2024

Liquid Brun
December 20th, 2024
Verified purchase
• Previous review

I've bought multiple fragrances from fragrance buy and I've never had a problem before, fragrances are always delivered to my doorstep well packaged and authentic for great prices. They've now become my favourite fragrance discounters to buy my fragrance from. I am a YouTuber and most of my fragrance came from fragrance *******@SKG scents

Date of experience: December 20, 2024

Thumbnail of user andrells5
Washington
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Rouge Sarây and Lune Feline Extrait are some of my best pick ups this year. They both smell wonderful like nothing else in my collection.The reward program for money spent is also dope. Customer service is one of the best around.

Service
Value
Shipping
Returns
Quality

Date of experience: October 8, 2024

Thumbnail of user hamzahh6
Mexico
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Been a loyal customer for years.

Love supporting a local Canadian business

Date of experience: November 11, 2024

Thumbnail of user jorgem855
Texas
1 review
1 helpful vote
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September 16th, 2024
Verified purchase

People talk about how customer service "used to be" all the time. We can always chalk the expression up as the longings of a past generation, but some places really do reflect the service we hear about. From the very first purchase, FragranceBuy made me feel like a childhood friend regardless of the distance and difference in nationalities between us. They're honest, expeditious, and take great care of their products and customers before and after the transaction. I may not have been around the times my dad reminisced about claiming that every vendor went above and beyond for the sake of their image and to grow trust, but I believe I have encountered one such company now and I look forward to all interactions with them. Their service is worthy of the highest praise, even in comparison to the past. For that reason, I am certain our dealings will continue well into the future.

Date of experience: September 6, 2024

Thumbnail of user darrene107
Ohio
1 review
0 helpful votes
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December 24th, 2024
Verified purchase
• Updated review

fragrancebuy.ca gives the best service and competitive prices - hands down, tops in the fragrance world. Items are always packed with care. I check them first for a reason - consistently good prices and fast delivery.

Date of experience: December 14, 2024

Good, Better, Best...
July 28th, 2024
Verified purchase
• Previous review

This supplier of genuine fragrances at value prices is superb in every way. Their prices, packaging, and phenomenal options makes them the first option for fragrance lovers. I've enjoyed many deliveries from frangrancebuy.ca and have never had a bad experience. I'd say "good" but that isn't enough - BEST I've found, and they do it best every time. Keep putting other suppliers to shame!

Date of experience: July 18, 2024

Thumbnail of user mattd378
Georgia
2 reviews
0 helpful votes
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December 18th, 2024
Verified purchase
• Updated review

FragranceBuy has a great selection of fragrances at competitive prices. I shop at other online discounters as well but FragranceBuy is probably the best. Shipping is good and usually pretty quick. I've only had one issue out of many orders. One product had leaked while in transit. Customer service was responsive and handled the issue promptly. I would recommend FragranceBuy if you have never given them a try.

Date of experience: December 8, 2024

Great shopping experience!
January 15th, 2024
Verified purchase
• Previous review

Selection, service, and shipping are all outstanding! I've placed a few orders with FragranceBuy and it's always been a great experience. I won't hesitate to shop here again.

Date of experience: January 15, 2024

First shopping experience at FragranceBuy
April 25th, 2023
Verified purchase
• Previous review

Great selection and prices. Shipping was fast and customer service was excellent! I will definitely shop with FragranceBuy again.

Date of experience: April 25, 2023

Thumbnail of user michaels13647
Florida
1 review
0 helpful votes
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November 26th, 2024
Verified purchase
• Updated review

Shipping took a little longer than expected but I'm not complaining. Always happy with my purchase and packaging. This time I was surprised to find a sample of a Banana Republic fragrance. Glad to see someone at FragBuy listened to my suggestion. Thank you!

Date of experience: November 16, 2024

I love it here!
September 15th, 2024
Verified purchase
• Previous review

At this point I've probably placed over 10 orders in less than a year. Needless to say I love this website. Great affordable prices, fast shipping and quality products.

Date of experience: September 5, 2024

Thumbnail of user ilyap33
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted.
No free samples included as promised.
The only reason I ordered from this store is once specific item which was in stock.

Date of experience: December 15, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Ilya, we truly apologize for the difficulties you experienced with the BOGO discount and free sample promotion during our Black Friday sale. We sincerely apologize for the frustration, inconvenience and disappointment this unpleasant situation has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user raquell168
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Fragrancebuy has been nothing short of amazing! The inventory is always being updated and added to with new perfume houses and old! I've been shopping from this sight almost exclusively. They value their customers and offer incentives! I love the rewards system! Thank you for being authentic and first class, always!

Date of experience: December 9, 2024

Thumbnail of user giordanom6
Canada
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Everything was fine. Arrived on time, in perfect condition. My slight issue was tracking the shipment. This website does not have a way to track my shipment, somewhat withholding transparency throughout the process.

Date of experience: December 14, 2024

Thumbnail of user jumeelm1
Washington
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I ordered the 2 fragrances (Polo Red Parfum & Invicto Victorious Elixir) that I really wanted, and added 3 extra 'cheapies', so that I could get shipping for free.

The items arrived in about 4 - 5 days. For reference, at the time of this review, I live in Pennsylvania, so I do not know if being in a U.S. State closer to Canada affects the shipping time.

All in all, I definitely recommend buying fragrances from Fragrance Buy, if you can, or if the fragrance you want is cheaper on it.
( ̄ ̄)👍

Value
Shipping
Quality

Date of experience: September 20, 2024

Thumbnail of user pn207
Arkansas
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

This was an exceptional experience when purchasing some of the most unique, alluring fragrances ever. The products are packaged with such luxury and elegance. The fragrances I would represent anywhere in the world. They are by far in my opinion the best fragrance company ever!
Everything that they represent is top tier!

Date of experience: November 18, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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