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Fragrance Buy has a rating of 4.8 stars from 5,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Fragrance Buy always impresses me. From great prices on authentic merchandise to fast shipping, there is no other place I go to for my perfume needs. My recent bottle of PDM Pegasus Exclusif arrived quickly and it is an amazing fragrance. My winter needs have been met! Thank you!
Date of experience: September 5, 2024
Fragrance Buy continues to impress me. Great prices and selection, notifications when items I'm looking for return to stock and affordably priced fast shipping are just a sample of what you'll discovery purchasing from this company.
Great job! Thank you!
Date of experience: July 22, 2024
I'm always amazed at not only the selection, but the prices I find at FragranceBuy. Shipping is always fast and packaged extremely well. Hard to believe that I usually get my order faster from Canada than I do from some of the other suppliers in the states.
Why look elsewhere?
Date of experience: June 11, 2024
Shopping at FragranceBuy was an easy and pleasant shopping experience. Great selection along with tremendous pricing drew me in and the communications after the sale were excellent. I will definitely purchase from them again!
Date of experience: April 22, 2024
Just read my emails to *******@fragbuy.
After being a customer for awhile and having an account you would think you could see I purchased several fragrance off your site.
I have now asked to be removed from future emails and close my account.
They're are just so many other options for discount websites.
Plus they ship quicker.
Update...
They try to resolve issue by offering samples now if I email ahead of my order.
Still not worth the time of shipping and bad service. I am using a few other discount fragrance shops instead.
Oh well it was nice while it lasted.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2024
I have been delving into fragrances in the last few years and have purchased more from this site than any other. The shipping time is reasonable and you can find some real deals. My favorite part is the fragbuy insurance. For.99 cents Canadian money you can insure your shipment. With the purchase of the insurance they will send you a sample of a fragrance or other random item. These samples were super expensive fragrances I would never be able to buy. I have already purchased two fragrances this month.
Date of experience: April 23, 2024
I've purchased several times from Fragrancebuy.ca. I'm in their top tier loyalty program which also offers you benefits and perks. I would definitely recommend them for selection and price. They also do a great job shipping and excellent customer service. I will happily continue purchasing from them in the future.
Date of experience: December 8, 2024
I've ordered plenty of times from Fragrance Buy and I would suggest them to everyone. I'm happy with all my purchases and plenty of times they are the first to receive new releases,etc and a great assortment of low price,designers and niche fragrances.
Date of experience: October 5, 2024
Proud to be able to deal with a Canadian company! They have all the products I'm searching for and if they don't, they have a great email notification that lets you know as soon as it's in stock! The prices are always great and their points program is awesome!
Date of experience: November 15, 2024
I ordered from FragranceBuy for the first time. I'm in the US so my package took a little be longer but everything worked out smoothly and efficiently. I definitely would order from again. Great prices, great service, excellent packaging. I can't complain.
Date of experience: November 10, 2024
Items arrived great condition and on time as dispatch and shipping are quick. Items quality is top for reasonable prices that are difficult to get and all items are authentic. 4 stars instead of 5 stars only because usually a sample is included in the order with the fragrances and buyer protection. However, this time there was no sample included with the order.
Thanks and Best Regards.
Date of experience: November 24, 2024
Love this company. There are always as advertised. I have ordered over 30 different fragrances from them and all orders have been flawless. I still have a wish list so I plan on continuing to do business with them. I really have no complaints at all.
Date of experience: November 24, 2024
My son introduced me to Fragrance Buy a few months ago and I have been pleasantly surprised and extremely satisfied with the product selection and excellent customer service. I would definitely recommend it to others.
Date of experience: August 26, 2024
Always seems to have I stock items. If they don't you leave your email and they will notify you when it's in stock, loyalty program is great, get perks like free shipping or 10% off. Never have to worry about "fakes".
Date of experience: August 23, 2024
Hey got great prices for Black Friday, they are always reliable and got my fragrances in a timely manner
Date of experience: December 4, 2022
The only negative experiences I've had is that I received 2 rancid perfumes and I had to send them back and pay for that. Also, that I wanted to include an additional perfume in an already paid order but had to cancel to do so. It took forever to get the cancellation which resulted in the perfume I wanted being sold out, I was extremely disappointed since it took many many waiting months for that perfume to be available. (Still unavailable now).
Other than that, very good client service experience, good prices and fast delivery.
Date of experience: November 18, 2024
I have purchased many fragrances from this website, and it's always a great experience. Side note... while trying to type this review, I kept being prompted to click the verification "I'm not a robot box" I'd click it. Then 5-10 secs later I'd be prompted to click it again. Kinda annoying!
Date of experience: November 18, 2024
I freakin love Fragrancebuy.ca -- Great prices, elite product selection, and amazing service. I placed my order on 11/7, it shipped on 11/8, and was delivered on 11/13! **Note order shipped from Canada to Arizona.
Date of experience: November 19, 2023
Great product selection, competitive pricing, and the website is easy to navigate. If I had to nitpick something, it would be the shipping cost. At almost $12, it's a bit pricey! However, I do live in the States and understand shipping from Canada isn't cheap.
Date of experience: July 11, 2023
Déclaration is my signature scent, so this warm-weather flanker is perfect for end of summer. I have ordered several fragrances from Fragrance Buy over the past few years. Prices are almost always lower than every other site and shipping is very fast, even with customs processing into the U.S. My favorite onsite fragrance shop by far!
Date of experience: August 29, 2024
My first choice to check for a fragrance online. Excellent service and prices, just need to improve time it takes to ship out and also make free shipping over $50/60 for loyal customers. You are losing sales for that when people only need to make a smaller purchase.
Date of experience: September 22, 2024
I have found many hidden gems which are far below what I would have expected to pay. The shipping and delivery is always great as well.My only do that objection is that my points went missing and after contacting support and having been reassured to have them restored; they have not been restored.
Date of experience: October 11, 2024
Great service. They have a customer service who responds to emails. Very impressed. They shipped my order very quick and the order was packaged nicely and taken all the measures to protect my package when mailing it out. I will definitely buy from them again.
Date of experience: September 14, 2024
I am, as I'm sure most people who find FragranceBuy.ca, a collector of fine fragrances. I tend to veer towards the niche and harder to find fragrances... My signature scent is Dior Homme Le Parfum... A scent that you cannot buy direct in the US! FragranceBuy saved me a trip to France by having authentic, in-date, perfect condition Le Parfum. They ship fast, their packaging is some of the most impressive of any company I order from in any industry, and their communication is great. I am a FragranceBuy believer!
Date of experience: November 8, 2024
Always a little trepidation when blind purchasing a fragrance online… especially when the site is not situated in the US… But I must emphatically say any nerves about it were foolhardy. FragranceBuy is amazing. The transaction, the shipping the delivery, the quality of authentic product, and the communication the whole way through was outstanding. Then to top it all off, the packaging the product is sent in and the care taken in wrapping the products was absolutely next level awesome! The packaging itself must be a huge expense for FragranceBuy but it's so good that, that alone could make anyone a customer for life… as I will be. Thanks FragranceBuy!
Date of experience: April 14, 2024
This is the best fragrance discounter in Canada. I live in Montreal, and I know from experience from the many orders I made, if I were to make an order today, it will come tomorrow, maximum after tomorrow. They are quick and have good prices. I even get samples of PDM, which is great. Thanks!
Simply continue running the business as it is now, because there are no complaints whatsoever.
Date of experience: August 20, 2024
My experience was very good. Ordered perfume on Sept 19 and it was delivered the following day. Extremely satisfied and happy that I got it in time for my birthday which was September 22nd. Will definitely buy again. Thank you
Date of experience: September 29, 2024
I tell all my friends and family about this site, truly the best online perfume sales option for Canadians. All my perfumes have arrived in great condition, and the one time I had a small issue (with the website), customer service was so nice and accommodating, truly a great experience.
Date of experience: October 25, 2024
I've ordered numerous fragrances from Fragrancebuy in the past. Their efficiency is impressive, but their courier FEDEX has always been late, which is frustrating. Perfume Canada Online has caught my attention, and their delivery is reliable. I consider this to be my top choice for the future..
Date of experience: November 8, 2024
I have purchased many fragrnces with FragranceBuy, they are always on time with delivery, and exceptional packaging
Date of experience: July 12, 2024
Greetings,
For the last 3 years, I have noticed many of your fragrances out of stock. Therefore, I have to find a different suppliers or shop online in the USA.
However, when the items are available the prices are reasonable and the shipping is always on time.
Date of experience: February 5, 2023
Love it. Products are legit, prices are the cheapest you can find. I've loved all the fragrances I've purchased from fragrancebuy and will continue doing so. They arrive quickly, are nicely packaged and are exactly what you order. If you're Canadian this is the best fragrance site to be purchasing from. Highly recommended 👌
Date of experience: September 5, 2024
Glad I tried fragrancebuy. Tons of perfumes to select and I found many that are about 1/2 price compared to retail stores. I purchased 2 and both I'm super happy with. They're legit, came in the designer bottles. They definitely aren't dupes but the real deal as far as I can tell. Shipping was surprisingly fast! I expected them on a Monday but they arrived on the Saturday before so 2 days early. Can't beat that! Nicely packaged, secured/protected in a nice little box. I'm super happy with my purchases and will be buying more in the near future! Im from Canada and have experienced purchasing fragrances from American sites that display prices in Canadian... then when I saw credit card charges noticed higher prices due to conversion/shipping etc. Didnt have that issue with fragrancebuy so Ill be using them again. For anyone hesitant about purchasing from this site like I am with new sites... I'd highly recommended!
Date of experience: July 28, 2024
FragranceBuy often has the best prices and a huge selection of hard-to-find scents. I love the website and find the "Rare Gems", "New Arrivals", and "Wish List" features to be very useful. Shipping speed is always reasonable. I live in the southern US and usually receive my items in less than a week. The packaging is the best in the game and my bottles are always incredibly secure. I still think they deserve 5 stars for their selection and prices, but I do have a couple of suggestions on how they could make things even better. 1) Free shipping based on a dollar amount rather than # of bottles. I think it's silly that I could buy five $30 bottles and get free shipping, but still have to pay to ship four $250 bottles. 2) Extend the expiration of reward points to 12 months of inactivity.
Date of experience: October 5, 2024
FragranceBuy really tries to get the customer's satisfaction and it shows. All of my purchases of fragrances have been through this site. The customer reviews are mostly honest and dependable. I've done many blind buys here. The shipments are fast and well documented. They have many sales going on.You can't go wrong here.
Date of experience: December 12, 2024
Another smooth order of another affordable amazing scent! Fast shipping and so well boxed up. Ordered Insurrection Emperor and it is absolutely delicious and already had some compliments. Very pleased!
Date of experience: August 24, 2024
FragranceBuy.ca is by far the best discounter. Great rewards system, great packaging, clear communication with orders, fair prices and sales throughout the year. Been using for several years, 15-20+ transactions with 0 issues.
Date of experience: August 30, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Daniel, we truly apologize for the ongoing issues you faced with your order and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team