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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    304
  • Shipping
    305
  • Returns
    118
  • Quality
    298

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,052
Neutral
15
Negative
101
View ratings trends
107
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
See critical reviews

Reviews (6,100)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (554) rewards program (34)
Thumbnail of user vincentd585
Canada
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

The shipping had almost no delay. I am surprised every time the packages come this quick. Furthermore, the fragrance always comes intact. It seems like they are in perfect conditions when shipped.

Service
Value
Shipping
Quality

Date of experience: July 8, 2024

Thumbnail of user larryh1887
Canada
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Prompt delivery. Great selection. A little disappointed in the quality of the product given the cost.

Date of experience: August 12, 2024

Thumbnail of user ackeeleg
Jamaica
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Item was received in good time and excellent condition also good customer service

Date of experience: August 30, 2024

Thumbnail of user michaell5486
Canada
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase

Very easy fast and efficient, and the prices are great

Date of experience: August 31, 2024

Thumbnail of user aaronf593
New York
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I smell things in store, look up notes online and immediately hop over to Fragrancebuy when I'm buying a fragrance. Every item I've gotten is legitimate and not fake, shipped with care (and almost always SO quickly, and pretty much always a fraction of the retail price. If you buy/collect fragrances, or even just have 1 or 2 that you like to have on hand, I would never recommend buying anywhere else but here, and that's the honest truth. I've promoted Fragrancebuy to everyone I know, on every social media platform I have.

Date of experience: June 15, 2024

Thumbnail of user lesl95
Canada
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Great site to get fragrances at discount prices. They also carry a lot items that you can not obtain through usual department or drug store retailers.

Date of experience: July 22, 2024

Thumbnail of user nickt827
Canada
1 review
0 helpful votes
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July 21st, 2024
Verified purchase
• Updated review

I wish the free shipping threshold was a little lower but overall I'm very satisfied with the service I received. I've shopped here for years and will continue to do so for the foreseeable future.

Service
Value
Shipping
Quality

Date of experience: July 11, 2024

Best selection, service, and price!
September 27th, 2023
Verified purchase
• Previous review

Everything ships within a couple of days, their catalogue is enormous, and their prices are unbeatable. I don't know why Canadians would shop anywhere else.

Date of experience: September 27, 2023

Thumbnail of user iant423
Washington
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The crew at Fragrance Buy where extremely helpful and assuring. My package took a little "Road Trip" across country before landing on my doorstep. Ashley responded to my concerns right away.

A1 Customer Service!

:)

Date of experience: June 3, 2024

Thumbnail of user cherryh43
Michigan
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

Delivered well packaged for shipping and tamper proof is the best part.

Date of experience: August 31, 2024

Worry free shopping
May 15th, 2023
Verified purchase
• Previous review

The best shopping experience with Fragrancebuy. Well packaged for shipping my fragrances without worry of damaged merchandise. Keeps me well informed of Package tracking number.

Date of experience: May 15, 2023

Thumbnail of user jackiej412
Canada
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Can always find what I'm looking for and pay better price than department stores offer

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2024

Thumbnail of user miguell305
California
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I've never had a negative experience with you guys thanks a lot.

Date of experience: August 30, 2024

Thumbnail of user carlosr1264
Texas
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Amazing experience buying was a breeze I was able to take advantage of the Canada independence day sale and the prices were great,and the packaging was excellent

Date of experience: July 19, 2024

Thumbnail of user alinew13
Canada
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I really liked the experience of purchasing from this website.

Date of experience: August 30, 2024

Thumbnail of user elizabethc3445
Connecticut
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I took advantage of a very good sale to buy a Lancome fragrance I've been eyeing. Couldn't have been better! Shipped immediately and included free samples!

Date of experience: July 13, 2024

Thumbnail of user isaiasf8
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Buying fragrances from here was awesome, super fast delivery even with me being in the states. All fragrances were legit and in great conditions when they got here. This is my go to sit to buy cologne from now on no doubt!

Date of experience: June 3, 2024

Thumbnail of user robinl619
Canada
2 reviews
0 helpful votes
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June 24th, 2024
Verified purchase

My bottle arrived and the glass portion of the pump was snapped clean off, perfume saturated the entire box. I messaged the customer service email and heard absolutely nothing. Never again

I am editing this review to note they EVENTUALLY got back to me. They were apologetic and refunded the money I spent. Their initial service was awful, but they responded to this review right quick

Date of experience: June 14, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Robin, we're truly sorry to hear your fragrance arrived damaged and for the frustration, inconvenience, and disappointment this has caused. I'm afraid the email sent most likely ended up in our spam/junk folder and we sincerely apologize for these unfortunate circumstances.

Best regards,
The FragranceBuy Team

Thumbnail of user anayav3
DO
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Real good, love the product, good quality, the smell is amazing, long lasting

Date of experience: August 29, 2024

Thumbnail of user tibv
Peru
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I usually buy from three other online sites as well, but I have left them at FragranceBuy and another site as the only ones that are 100% reliable so far. Those who were left out failed in one thing or another regarding the product. As long as fragancebuy and the other online site continue as before, I will continue buying my fragrances only on these two sites

Date of experience: June 23, 2024

Thumbnail of user allisonf272
Canada
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

I always check FragranceBuy before I purchase anywhere else as chances are, they are going to have a better deal. Great selection and even better prices. Ordering and shipping is efficient and hassle-free.
Very impressed with packaging and handling and the tester I purchased was essentially 'new.' I would recommend to all others.

Date of experience: June 14, 2024

Thumbnail of user catherinec1232
Canada
2 reviews
0 helpful votes
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June 21st, 2024
Verified purchase

Excellent customer service I had ordered the wrong cologne for my grandson, sent the email Saturday asking for a cancellation and had the response on Sunday confirming my cancellation. Wow totally impressed. Placed the replacement order and it was delivered in three days. Wow again thank you and continued success for Fragrance Buy.

Date of experience: June 11, 2024

Thumbnail of user johnp7829
Canada
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

I always have a great experience with Fragrancebuy. Smooth transaction and great customer service but in all the purchases I've made I have yet to receive one sample. DONT expect any sample if you order from them.

Date of experience: June 9, 2024

Thumbnail of user marieo393
Canada
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I have ordered a handful of times from FragranceBuy and each time has been great! Fast service and accurate order each time.
Will definitely shop from here again!

Date of experience: July 21, 2024

Thumbnail of user mireillev5
California
1 review
0 helpful votes
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November 25th, 2024
Verified purchase
• Updated review

Très bon service je suis vraiment contente. Les parfums sont de bonnes qualités et récents

Date of experience: November 15, 2024

Edt teint de neige
October 24th, 2024
Verified purchase
• Previous review

Très bon service rapide. Produits de qualité. Je recommanderai.

Date of experience: October 14, 2024

Thumbnail of user iannickm
Canada
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Fragrancebuy.ca
Good price for authentic fragrance, secure packaging with 1 sample.
Tom Ford Tuscan Leather (February 2023 batch 100 ml)
$375 + shipping + taxes = $451
Thank you

Products used:
Tom Ford Tuscan Leather 100 ml fragrance

Service
Value
Shipping
Quality

Date of experience: July 2, 2024

Thumbnail of user jeng243
Canada
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Wasn't sure of what to expect as a new customer. I was very satisfied by the product and the quality of the shipping. The perfume itself was chefs kiss! Will purchase again!

Value
Shipping
Quality

Date of experience: July 20, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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