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Fragrance Buy has a rating of 4.8 stars from 6,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Always a pleasant experience shopping with fragrance buy! I discovered fragrance buy a few years ago and they've been my go-to shop ever since. Better selection and usually better prices than a lot of the other online shops, especially on rare discontinued and niche scents. Shipping and customer service are great.
Date of experience: May 21, 2024
You can't go wrong with the product services. My stuff was missing@ destination but guess wht it was quickly sorted out my moni refund with discount thanks
Date of experience: July 15, 2024
Thanks for contacting me regarding the issue.
Cheers
Date of experience: August 23, 2024
Great service
Would always prefer fragrancebuy
Thank you
Date of experience: January 2, 2025
It was an awful experience. Two of the three bottles I bought were delivered broken. This is coning from a long time Fragrancebuy client.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2024
Hello Akaash, we sincerely apologize for the broken fragrances you received and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Was promised a freebie and a sample, got a freebie but not even for my package, this order number was my sisters package I had ordered on the same day maybe an hour earlier for the Canada Day sale, our packages got grouped in one package together to save shipping costs I assume, promised a freebie for the first 700 orders, I was hoping to get my own and for my sister to get her own, didn't work like that.
Date of experience: July 9, 2024
Hello Rijad, we sincerely apologize for the lack of an extra freebie for your combined orders and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I was not happy with one perfume i bought did not smell that great almost like it was expired and the other perfume was kinda leaking on the sides. I did message and customer service was great but sending it back would cost me more. So not fully happy.
Date of experience: June 6, 2024
I was skeptical of a site I wasn't familiar with at first. A Reddit page confirmed it is a legit business. I was wary because of a popular perfume being sold at a very low cost! I was pleasantly surprised by how quick purchasing this perfume was and even more so by how quickly it arrived at my door. Will be using this site in the future again!
Date of experience: June 10, 2024
I always return because prices are very good, shipping super fast and customer service just in case you need it are always available, very happy
Date of experience: July 30, 2024
Prices are good, perfumes are legit and shipping is fast, this is my third time but not the last one, very happy with this company and their products, highly recommended.
Date of experience: February 22, 2024
Have over 20 orders from FB since 2019. In my experience the fragrances are totally authentic. The Selection is great and never had issues with delivery. The incentive program also keeps me coming back. Would recommend to anyone making their first online fragrance purchase.
Date of experience: May 12, 2024
Was kind of skeptical about ordering from this company after the few botched deliveries from Amazon. Hear amazing reviews from a few YouTubers in the fragrance community on YouTube so I decided to order, the first order came super fast and packaging was dope af. Made a second order and now I'm hooked for life on ordering from FragBuy
Date of experience: June 21, 2024
I was concerned that this product was coming overseas, but communication was great and delivery was swift. The product smells amazing! I will be ordering another for my daughter.
Date of experience: July 8, 2024
I appreciate the awesome pricing and smooth fulfillment of my order. I was skeptical at first but everything worked out well. Looking forward to purchasing more from here when they stock what I want!
Date of experience: June 20, 2024
Great service and good prices. I'm happy with my online experience and will order again in the future.
Date of experience: July 22, 2024
Très satisfaite. Les parfums sont de très bonne qualité et à bon prix. Le colis est arrivé rapidement.
Date of experience: October 6, 2024
Love the careful and attractive passaging. Your website, though not very attractive, navigating it is easy. Unfortunately, it takes a long time to receive the packages. Overall, I love purchasing from you.
Date of experience: June 3, 2024
For every purchase made from your company (mine was a total of 5 with a free sample of Erba Gold) your company amazed me with great customer service, excellent packaging and the best boxes in the business!
Date of experience: June 5, 2024
As always, Fragrancebuy has great prices, even better with sales and promotions. I got Parfums De Marly Althair this time and it came nicely packaged and smells awesome! Thank you.
Date of experience: July 9, 2024
My experience with FragranceBuy was outstanding. I had a question about US/Canadian currency conversion before making the purchase. A customer service representative emailed almost immediately with the answer to my question. The order arrived well packaged for the trip and everything was as represented.
Date of experience: June 4, 2024
I always shop for new fragrances from frangrancebuy and I get really good prices. This time I got 200 ml bottle of Givenchy gentleman reserve prive for really good price. When I received my bottle it was in perfect condition as always. I never had any problems with frangrancebuy. I recommend everyone to buy fragrance from this website.
Date of experience: June 9, 2024
I was able to receive everything with 100% authenticity. I had some issues with the shipping but FragranceBuy responded to my email quickly and allowed me to rectify the issues with the post office.
Date of experience: July 7, 2024
Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service
Date of experience: July 5, 2024
Great online selection, great prices, and fast shipping. Wonderful first experience purchasing from FragranceBuy.
Date of experience: August 2, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Navdeep, we sincerely apologize for the frustration and inconvenience caused by using a different courier than the one you selected at checkout. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team