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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    304
  • Shipping
    305
  • Returns
    118
  • Quality
    298

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,054
Neutral
15
Negative
101
View ratings trends
107
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
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Reviews (6,103)

Rating

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (554) rewards program (34)
Thumbnail of user michaela5598
Texas
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

I recently purchased a fragrance that has quickly become a favorite of mine. The scent is absolutely delightful, and I've received numerous compliments whenever I wear it. The longevity of the fragrance is exceptional, lasting around 10 hours on my skin. I love how the fragrance lingers throughout the day, keeping me feeling fresh and confident. Overall, I highly recommend this fragrance to anyone looking for a long-lasting and captivating scent!

Service
Value
Shipping
Quality

Date of experience: April 12, 2024

Thumbnail of user kellb8
KN
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Love all 3 perfume I'm addicted to perfume and they reach on time safe and sound would highly recommend others to buy

Date of experience: July 18, 2024

Thumbnail of user jarvisd17
New York
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Was able to get a I've been wanting for a while and at a great price. Shipping was quick and easy and product was as expected and authentic. Definitely will look for other fragrances to buy in the future.

Service
Value
Shipping
Quality

Date of experience: May 8, 2024

Thumbnail of user sm914
New York
2 reviews
0 helpful votes
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January 31st, 2023
Verified purchase

So far, so good. Love the pricing and everything arrives pristine and fast, considering all comes far from Canada. Only negatives are: I wish the loyalty points lasted longer, larger inventory for popular items and they need to list the fragrance notes for every fragrance..

Service
Value
Shipping
Quality

Date of experience: January 29, 2023

Thumbnail of user josephd1203
Washington
2 reviews
0 helpful votes
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May 15th, 2024
Verified purchase

I received my package on time, everything was intact and sealed. The fragrance is 100% authentic as far as I can tell. My only criticism I have is I wish shipping was free and a little faster, but I totally understand it's a business

Date of experience: May 5, 2024

Thumbnail of user joshuad920
Canada
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Good finds and one of the best at getting recent releases for a bargain. Packaging was cool. Only complaints is the shipping and the fact that orders are fully taxed (unlike some other discounters...). The website could use more/better pictures too but not absolutely essential. Will be buying from again

Date of experience: March 24, 2024

Thumbnail of user theok50
Canada
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I feel that this is one of the best ways to build a fragrance collection. Its safe, packaged correctly with no damage. A great way to find hard to get fragrances!

Date of experience: June 3, 2024

Thumbnail of user raheelk3
Canada
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I have been ordering since over a year now. I purchased many bottles from fragrancebuy and never disappointed. Only the think I would like to have it some sort of discount code for their customer. Thanks

Date of experience: April 15, 2024

Thumbnail of user janysh
Canada
1 review
0 helpful votes
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April 29th, 2024
Verified purchase
• Updated review

You can have total confidence when purchasing from this online retailer. Their products are exactly what they advertize, the prices are excellent (there are no hidden costs), the ordering process is straightforward and the delivery service is quick and efficient. 100% satisfied, will definitely order again.

Date of experience: April 19, 2024

Great Service, Great Product & Great Value
January 21st, 2024
Verified purchase
• Previous review

Placed an order for Penhaligon's Juniper Sling late in the evening one night and the product was delivered to my door step by noon of the third day. Not only was the delivery faster than expected, the package arrived in perfect order. As for the Penhaligon's Juniper Sling? It was very competitively priced, so great value for the dollar. And of course, I absolutely love the fresh, yet sensual, fragrance. I know many say it's only a spring/summer scent, I don't care, I will wear it year round. Definitely a great experience and, no doubt, I will be a return customer.

Date of experience: January 21, 2024

Thumbnail of user jenniferg3430
Canada
1 review
1 helpful vote
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April 1st, 2024
Verified purchase

The bottle arrived in beautiful packaging within just days of ordering. This is an addictive scent that you will want to use over and over. Sweet caramel and honey with apricot and other amazing notes. Highly recommend.

Date of experience: March 22, 2024

Thumbnail of user annan940
Canada
1 review
0 helpful votes
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July 19th, 2024
Verified purchase
• Updated review

I've already lost count of how many times I ordered from Fragrancebuy and, so far, I've been left 100% satisfied.

Will be buying more.

Value
Shipping
Quality

Date of experience: July 9, 2024

Great Experience
June 22nd, 2023
Verified purchase
• Previous review

I've been hesitant buying niche fragrances at first, worrying about originality. But after my first purchase I never looked back. Perfumes are original. The shipping is fast. So far, I'm very satisfied with my experience.

Date of experience: June 22, 2023

Thumbnail of user deontaeb
Iowa
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

I've been a customer for a few years now. Never had a bad experience until recently. For whatever reason while im browsing, I'll basically get "locked out" of the website because I'm scrolling too much? That gets me out of the mood to even come back and complete my purchase most of the time. I hope this gets fixed SOON.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 24, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Deontae, we truly apologize for the difficulties you've encountered while browsing our website and the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email on help@fragbuy.ca and we kindly await your response to discuss this issue further.

Best regards,
The FragranceBuy Team

Thumbnail of user benjaminj411
Canada
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

This fragrance website has an extensive selection of high-quality, diverse scents, catering to a wide range of preferences and tastes. All genuine products and speedy delivery.

Just wish to have more stuff in stock

Date of experience: March 24, 2024

Thumbnail of user georged1580
New York
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

My experiences with buying from Fragrancebuy has always been a great one. My packages arrive within a reasonable time. Never had any issues with leakage or any damages ever.

Date of experience: June 21, 2024

Thumbnail of user johnr7605
DO
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

After dealing with this company for many years this is the first time I have received a broken bottle of parfum I have sent emails with a little bit of a runaround answer the products were sent from Canada to pick and send in Miami pick and send forwards it on to me in the Dominican Republic they notified me that the product came from Canada I believe through FedEx and they received the Box leaking they opened it up to see what was leaking and it was one of the bottles of perfume had been broken I have sent you pictures I hope this can be rectified soon so that I can give my typical excellent service comment and continue to tell other people as I have how satisfied I am with the price and service when I was in Canada the product was there in two or three days here it is longer because it has to clear Customs to go to Miami I understand that I hope this gets rectified so I can continue to recommend your service to others thank you in advance

Date of experience: June 10, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello John, we're sorry to hear one of the fragrances from your order arrived damaged and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user joshg501
Illinois
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

The actual items I ordered arrived in great condition, so no problem with those. However, I was disappointed to find that the samples that were missed in one of my previous orders that were supposed to be added to this one did not make it into this latest package. I know they're just a few samples, but I received confirmation from the help email that they would be added to the order.

Edit: The fragrancebuy help team did reach out to me and they kindly refunded my shipping fee as a gesture of goodwill as well as offered me the samples on my next order. Many companies have minor misses like these, but the team at fragrancebuy seem to know how to get them resolved!

Date of experience: April 28, 2024

Thumbnail of user mohameda906
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ill keep nice and sweet. The lady that reached out to me to help was the nicest person and the most understanding person you will ever meet in customer service in any industry. Could mot be happier i was treated as a person and not just customer! Bless you!

Date of experience: April 27, 2024

Thumbnail of user kalthoumb
Canada
1 review
2 helpful votes
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May 17th, 2024
Verified purchase

Mother's Day is around the corner. It would be amazing if you could offer your customers a Mother's Day Coupon before May 12th. The majority of online perfume vendors traditionally offer a store-wide discount for every holiday including mother's Day. Thank you kindly..

Date of experience: May 7, 2024

Thumbnail of user jakobieh
Louisiana
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I didn't expect everything to be delivered so quickly, especially since I had free delivery. Everything arrived perfectly, and I will be purchasing again very, very soon. Also, thanks for the free sample. I will be purchasing that fragrance.

Date of experience: May 5, 2024

Thumbnail of user bd268
Canada
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Quick and easy to find what I wanted at a good price. Delivered in a reasonable time and very securely packaged. Overall happy with the experience and will use the site again.

Date of experience: June 9, 2024

Thumbnail of user cesarg249
California
1 review
1 helpful vote
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June 21st, 2024
Verified purchase

I was surprised by the speedy delivery considering that I'm in the US. I was a little skeptical at first but I really wanted the cologne, so I went ahead and tried them. Definitely would use again.

Date of experience: June 11, 2024

Thumbnail of user seanl732
Canada
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I was looking for a fragrance for my wife that had been dropped by retail store. Luckily I found it on Fragrance Buy! I was able to find what I was looking for and the ordering was very easy. My order arrived very quickly and was correct. I will likely use Fragrance Buy again because it is easier to find what I'm looking for on line, than driving around from store to store and coming out empty handed.

Date of experience: April 29, 2024

Thumbnail of user joeg1713
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I love shopping with fragrance buy. I have ordered 2 large fragrance hauls and they have both arrived, with free shipping very fast at my door. Hands down they have the best prices out of most places I go through. Every once in awhile I have to shop around if something is out of stock or on the off chance I do find it cheaper at 1 of my other spots. I will continue to use fragrance buy and already have over $600 in my cart again. To some that's a lot of money, which it is but when you're getting multiple bottles of xerjoff and bond number 9 you can't beat the prices. Keep bringing the great deals, fast shipping, and great customer service and you have a customer for life.

Date of experience: April 25, 2024

Thumbnail of user ameliao40
Canada
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Please, keep your site open because my favorite fragrance are sell by your site.
Thank you

Date of experience: August 8, 2024

Thumbnail of user garyh1742
Canada
1 review
0 helpful votes
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August 18th, 2024
Verified purchase
• Updated review

Great Service great prices. Got 3 fragrances this time. Great deal no shipping and good discounts

Date of experience: August 8, 2024

Always dependable
January 23rd, 2024
Verified purchase
• Previous review

It's been my go to to buy Fragrance for years. I like the quick delivery 🚚 and the reviews

Date of experience: January 23, 2024

Love FB
October 20th, 2022
Verified purchase
• Previous review

Been great even though shipping time used to be much better. I used to get in 2 days often but now a week. Say un successful sometimes. Still no biggy as get it soon enough really. Best selection and price's

Date of experience: October 20, 2022

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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