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Fragrance Buy has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
My experience was good but there was no explanation of any of the scents being offered and therefore lead me more often than not into a blind buy due to a lack of information pertaining to the product. Other sites have breakdowns of the colognes and perfumes that they are selling and they tell you detailed information whereas your site tells you absolutely nothing. One of the bottles was broken and the Decorations on that bottle are broken too But for the price I paid for it I just said never mind and I will absorb the cost. Shipping was late too. Not the best experience but hopefully I will come back.
Date of experience: January 7, 2023
You can never go wrong with Frangrancebuy, they always beat my expectations. Thank you so much!
Date of experience: July 25, 2024
Best place for buying men fragrances and very good prices. Thank you so much for shipping and delivering my package safely.
Date of experience: February 17, 2024
Shipping was good and reliable. I was happy how well secured my package was keeping my fragrance safe. Overall I had a great experience! For sure Fragrancebuy.ca is my top #1 place to go shopping for my colognes.
Date of experience: November 11, 2023
All orders are delivered fast so far. But all recent orders does not include any testers as it used to come like before. This testers helps with next orders. There should be a comment box when we order to give options if customers would like any1-2 testers if available.
Date of experience: March 23, 2023
The shipping and handling speed was excellent, and the fragrances came in tact, with good packing materials to avoid any damages. The fragrances spelled nice, but that is ultimately up to the manufacturer of the cologne, which fragrance buy is not as far as I know.
Date of experience: October 14, 2023
It arrived in less than a day of ordering! I bought a tester and I had heard they might come without caps or have tester written on the bottle. I was so happy when I saw the cap and no tester written on the bottle. It was all well packaged too. Will definitely be purchasing my future fragrance from here!
Date of experience: September 8, 2023
After years of wearing the same perfume, decided to go with Vera Wang and I'm glad I did! Love the scent, it's not too drastic but it's subtle and that's usually what I like wearing in a perfume. Shipping was fast and the price was amazing!
Date of experience: October 24, 2023
Great products and arrival time was great. I loved all the new colognes I recorded from here. The sections were quite a lot to choose from. Sounds up getting some middle eastern fragrances which I was wanting to try it and they arrived safe and sound.
Date of experience: May 5, 2023
Fragrance Buy sells real fragrances, they put effort and care into the packaging for your perfumes, and the shipping is relatively quick.
As a result, I was a pleased customer.
Date of experience: April 22, 2024
Been shopping for fragrances almost exclusively at fragrancebuy for about a year now. The prices are almost always the lowest and the fragrances are always 100 percent authentic. Packaging is done with care, so much so that've never received a damaged product. Shipping time is usually standard and sometimes earlier than expected. My shopping experience continues to meet expectations and I'll continue to shop at fragrancebuy for a long time to come. Oh! Totally love the rewards program! Excellent perks!
Date of experience: November 4, 2023
Since I've learned about fragbuyca I have not bought from another site. Although they're in
Canada shipping to the US is more fast than ordering from places here in the US. The times I've emailed them, they have responded within 24 hours. I would never ever shop anywhere else. Their prices are unbelievable and I love their point system and how you can redeem for gift cards towards your purchase that are stackable. The fragrances are always fresh(not expired like some companies) and what you order you actually get! I pray they never go out of business! And let me not forget to mention their top tier packaging that's exactly like LV! I've literally ordered over 25+ niche fragrances from them! Waiting on 4 more bottles now. No one can beat their prices!
Products used:
I order all fragrances
Date of experience: January 7, 2024
I've ordered several times from FragranceBuy.ca and the service is great. It's an A+ from me.
Only authentic fragrances, shipping is always fast, and the items are always well packaged (i.e., good protection).
I've also ordered some more expensive "niche" fragrances from FB, which made me a little nervous at first because of the high price of some if these items, but in the end, I'm very satisfied: you always get authentic items with FB!
Date of experience: January 25, 2023
Excellent experience! I have complete confidence in their website and people.
Date of experience: July 27, 2024
Very fast shipping and product came in well protected
Date of experience: July 27, 2024
Always happy with the fragrance buy. They are consistent and have great prices.
Date of experience: July 27, 2024
Super happy with my entire experience. Will buy again.
Date of experience: June 20, 2024
I've been sopping this site over two years now and I have never had a hiccup in what I have ordered. The fragrances are authentic. The shipping is fast and the service is awesome I highly recommend them.
Date of experience: February 3, 2024
I've been shopping with them for a little over a year now and they've never let me down whenever they're out of something they have a option to pick to let you know as soon as it comes in stock and they do I'm never going to anybody else to shop for my colognes.
Date of experience: March 21, 2023
I enjoy buying from Fragbuy as their prices are the best online but the shipping time is way too slow. I stopped doing business with Fragrance.net because of how slow their shipping time was. I'm hoping Fragbuy can at least ship the orders faster in the future. I believe it took mine a week after I purchased it before it even left the warehouse.
Date of experience: November 14, 2023
Always check out this site for availability and options which they had something in particular I was looking for. They got it shipped out quickly and made it an easy purchase. Will use again in the future.
Date of experience: December 3, 2023
Ive been ordering for a few yrs, and Ive never had a bad experience. So easy, prices are great, and delivery is incredible. Cant be faster.
I only buy my perfum through this company. 100% recommend this company. Thank you Fragrance Buy.
Date of experience: April 25, 2023
I have purchased from Fragrance Buy twice in the last 6 months. Both transactions went great! My purchases arrived quickly, and in perfect condition! I would recommend them highly! I look forward to future purchases from them!
Date of experience: December 3, 2023
I prefer to speak to someone when I have a question. Don't like to boot up my computer to ask a question. Too many companies prefer to be informal with the customers that keep them in business. I tried calling several times that day but nobody answered. Instead I was forced to send an email and wait 24 hours for a response. Then a second question was answered in another 24 hours. I'm old school, don't like doing business that way
Date of experience: January 4, 2023
Fragrance Buy has a great selection of frags and excellent prices. Only gripe I have is the time it takes to ship. Not sure if it's Fed Ex just not picking up in a timely manner but my last order did not get picked up for four days after the shipping label was created. I thought USPS was bad but Fed Ex may be worse. Overall, love Fragrance Buy and will continue to be a loyal customer.
Date of experience: February 24, 2023
Prices, speed of shipping out, delivery time and packaging are all among the best in the business. FragranceBuy is always in the top 2-3 sites I check. Not surprising as most Canadian companies I have bought from are top-class and well managed.
Date of experience: September 3, 2023
I sent an email asking about my order which I havent heard anything about in over a week but instead I got this. I certainly understand black Friday delays but it's been over a week which is a long time for you guys so I got a but anxious. Instead I got this. I used to work in IT and I understand automation, but surely you could have disabled this knowing you were going to be backed up because of black Friday. Heck, I still haven't heard anything about my order either and it has been 8 days.
Date of experience: December 4, 2023
Hi Stuart, we sincerely apologize for the delay in shipping out your order and the frustration, disappointment, and inconvenience caused. We reached out on December 5th and we await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team
I placed an order from Costa Rica to be delivered to my sister's house in Canada and the order was processed exactly as expected. I am very satisfied. I can't wait to get my perfume when I visit in a couple of weeks!
Date of experience: May 1, 2023
My order came very fast, just as described and fully authentic.
2nd order was damaged by shipping company which lead to a bottle being broken. I e-mailed customer service and they dealt with it right away. Even after hours. I couldn't believe it. Unreal customer service.
Date of experience: February 5, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Mark, we sincerely apologize for the slow processing time during our 10th Anniversary Sale and the frustration and inconvenience caused. We followed up on November 21st and we await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team