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Fragrance Buy has a rating of 4.7 stars from 6,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Worst business ive ever bought from by far, i purchased two Xerjoff and insurance totaling 270 USD. Upon recieving my package the bottom was soaked and reaked of cologne, i opened it up and behold the colognes had busted and broken all over the place. I took what pictures I could and contacted support. 2 days later they replied and by then I had tossed the box away and the trash had run. They would not refund me due to not having enough pictures calling me a liar. Horrible customer support i am extremely unhappy and was robbed of 270 USD. Had their customer support gotten back to me promptly or if they had an active number to call I could have easily provided proof. Why would I keep broken colognes anywhere but the trash?
Date of experience: November 20, 2023
Ordering on line works fine and the product is always perfect but I have issues with the app everytime I try to use it. The answer is always uninstall and reinstall. I refuse to do that everytime so I'll just continue to purchase from the web site.
Date of experience: February 16, 2023
My first time ordering from FragaranceBuy will not be my last. Selection was great, with most items in stock. Prices were very good and free shipping on 5 or more items is a huge plus.
Date of experience: March 29, 2024
Very happy with the fast, efficient way with the purchase of my perfumes. I am totally satisfied and I'll be order again soon
Date of experience: June 4, 2024
I've ordered many times on the site. Very good service and experience. Frangrances with excellent discounts
Date of experience: June 21, 2024
First experience buying in the site.
Great choices of fragrance, quick delivery.
Had a great experience and will buy again.
Date of experience: December 9, 2023
My favorite fragrances were out of stock so I put in a notification request so I would know when these frags came back in stock. I kept checking in but no stock. Finally, one day checking in, the stock was available and so I ordered. There was no notification at all...I just got lucky by checking in from time to time. Not reliable service. Otherwise I love FragranceBuy...great selection, prices, and shipping. I was just disappointed with this notification aspect.
Date of experience: September 5, 2023
This is a review about Fragrance Buy, but still...
I've been a loyal FragBuy customer for over a decade. My wife's favorite, Paloma Picasso EDP 100 ml is no longer available in that size. It is now sold in 50 ml only. After research, we found Narciso Rodriguez "MUSK NOIR for her" EDP 100 ml. Comparable scent but slightly more intense. Time will tell.
Personaly, I am a Burberry nut. I have 4. (Mr Black, Touch, London, Brit)
What has not changed, with FragBuy, is the ease of ordering and the fast, well packaged delivery. Prices, compared to stores and other on line competitors, are still the best Quality/Price option I can find. Over time, I ordered from a competitor only once, because FragBuy was out of stock for what we needed. It was the only time in more than a decade.
Do I recommend Fragrance Buy?
I rave about FragBuy to anyone who dares to ask.
Date of experience: May 22, 2023
I'll first say i love the smell of dior homme parfum. I'm very happy with my experience at Fragrance buy, my package arrived in good time and no problems with the product. Thank you guys
Date of experience: February 26, 2024
I love ordering from fragrance buy. Never had any problems. Packaging is outstanding to keep fragrances from breaking during shipping and being tampered with. Products are great quality and no fakes.
Date of experience: February 23, 2024
My perfume came in super fast, great communication, I am very happy with my purchase, will buy again from fragrance buy
Date of experience: January 28, 2023
As usual FragranceBuy delivers with the best service and prices in the industry, I will certainly keep buying from them.
Date of experience: June 14, 2024
First time customer here, so far it has been the best experience buying fragrances, great prices, excellent packaging and quick free shipping. I already placed my second order and will continue ordering from Fragrancebuy.ca any time I need something new!
Date of experience: December 8, 2022
What can I say? Easy to find, easy to order and reasonably quick delivery. It's been a pleasure being a satisfied customer.
Date of experience: June 12, 2024
Very simple really and thank God for that as I am not a technical person. Found what I like easily plus a bonus sale on Cuban. Made my order and received confirmation by email and a tracking code which I find myself checking daily. Not much to do being retired. Followed the order daily and received it when they estimated it's arrival. Excellent packaging as always and my wife gives me hell for not wanting to throw the boxes away. Lol...great work guys.
Bob Krall
Date of experience: March 9, 2023
Wow, what a great shopping experience.
I bought 3 fragrances online from a company in the states. They arrived two weeks later. The Aramis was fine but the other two, one was a Mont Blanc, I couldn't smell them after a couple of minutes. I was reluctant to try online again but decided to give it another go. I figured if mailed in Canada I would get it sooner and decide if buying discount fragrances online was worthwhile.
Wow, they arrived the following day, the fragrances were great, I purchased a few more, they arrived the following day.
It's been a great experience so far. Very pleased.
Date of experience: March 26, 2023
Great shopping experience. Great fragrances. Great price.
Date of experience: July 15, 2024
Quick service and quality fragrances. I love their sales!
Date of experience: July 15, 2024
I scored some great deals and shipping was relatively quick to the US.
Date of experience: July 15, 2024
My 3 fragrances arrived very quickly and were well-packaged. I'll be a repeat customer for sure.
Date of experience: July 15, 2024
This is my third purchase from FragranceBuy. I am very pleased with the good selection of fragrances and knowing that my purchase is well packaged. I appreciate 5he prices and the opportunity to shop from home.
Date of experience: October 14, 2023
I bought 2 fragrances Layton and Layton exclusif from fragrancebuy so I thought I was buying genuine parfums de marly fragrances, but I was wrong both fragrances are fakes bootleg. I tried calling to get some answers I even emailed them and got no reply. Save your money and buy your fragrance from reputable companies that can stand behind the products that they selling. I wished I paid the extra money and got the authentic fragrances. But you get what you pay for
Date of experience: February 11, 2023
All of my transactions with FragranceBuy have been excellent. Great packaging, fast service. The best in the industry
Date of experience: June 3, 2024
I've ordered many times from Fragrance Buy
And I've never had a single problem.
Great prices, fast delivery and your precious cargo is packaged Extremely Well!
Always excellent.
Date of experience: December 27, 2023
Once again, great service. Very fast shipping. I'm looking forward to the next time.
Date of experience: January 27, 2023
Didn't receive my items but contacted them and got my refund the customer service is good
Date of experience: July 7, 2024
Everything was ion time and as promised. Very happy with the service no complaints. I have ordered several times from here and always happy with service supplied.
Date of experience: April 22, 2024
FragBuy were awesome in their delivery thru amazing prices, quick delivery, and very neat packaging!
THey also gave me a free sample from the brand initio which was an amazing surprise.
5/5
Date of experience: April 13, 2024
Products are authentic and delivery is fast. They are my number one perfume discounter
Date of experience: July 11, 2024
Great customer service always. Delivery is always on time and excellent customer service is always provided. Will always choose Fragbuy before any other
Date of experience: September 20, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello, we're truly sorry to hear about your experience, and we completely understand your frustration. It’s incredibly disappointing to receive a damaged order, especially after spending a significant amount of money. We apologize for the way this has been handled. Regrettably, our third party insurance requires photos of the items and shipping box to process the claim. We kindly reached out on help@fragbuy.ca to discuss this issue further.
Best regards,
The FragranceBuy Team