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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Love this fragrance it's so pretty.
Was very surprised at how fast it arrived, and love that I can find my favourite perfumes at a great price, definitely worth it
Date of experience: June 30, 2023
Really enjoy get fragrances from Fragrance Buy. Whether it's old school colognes to the most popular brands Fragrance Buy does it best to ensure they have at a great price!
Date of experience: April 7, 2023
Been shopping at fragrance buy for many years now and have never had 1 issue.
All easy to deal with, all 100 % legit fragrance and shipping is quick. What more can you ask for?
Date of experience: December 31, 2023
I've been buying from this site for a few years now and they never disappoint.
Date of experience: November 7, 2022
Thank you! Fantastic service and business. Highly recommend!
Date of experience: July 5, 2024
They failed to honor a discount code advertised. I ended paying more than I wanted to pay for a perfume that I bought. This was the first and last time I am using them
Date of experience: March 10, 2024
I got it delivered on time. The product came packaged in a nice box with proper shipping protection using foam. The product is amazing the smell was appreciated by others and for me to it's been almost 8 hrs and I still smell it it's strong but has a nice hint not at all overwhelming. Thank you so much for the product.
Date of experience: December 20, 2022
I must admit, I was pleasantly surprised with my purchase. You communicated well. Your packaging for delivery is one of the best ever. Easy to open package, but safe. Well packaged, well protected. Fast delivery, coming from Eastern Canada to Western US. Your company is now the first place I look when planning to make a purchase.
Date of experience: December 4, 2022
Great shopping experience and the best prices and quality fragrances.
You can always count on the best prices, fast shipping and great customer service
Date of experience: April 6, 2024
It's a nice Cologne and nice packaging shipping was quick too
Date of experience: July 4, 2024
Always Quick delivery genuine fragrance Nice packaging I always buy fragrance from here. They have always discount good stuff.
Date of experience: May 23, 2024
Love all 3 perfume I'm addicted to perfume and they reach on time safe and sound would highly recommend others to buy
Date of experience: July 18, 2024
This time I ended up placing a huge order because of the Black Friday temptation and I actually had two separate orders. And when I received them, it all came in a huge box and I was expecting to see two separate poxes but I realized that FragBuy put them all in one box as I would do the same. Great thinking and great service! So I didn't have to wait twice but all at once and I felt like my Santa arrived earlier this year. LOL Thanks FragBuy Santa, everything was perfect as always has been!
Date of experience: December 7, 2023
Everything was very efficient, fast and well packaged so I'm very satisfied with the service as always. Thanks!
Date of experience: October 5, 2023
I had 3 separate orders in the last month, total of 16 pieces and with the very last delivery, only 1 piece arrived with a damaged product, so unfortunately. I think it was more of a manufacturer's packing issue and possibly the handling issue in between the warehouse of manufacturer and the distributer or in between the distributer and UPS employees. The one with the damaged item is in a very insecure package within its own box, basically it was shaken all around inside when the metal piece of bird sculpture on top of the cap is obviously needed a secure protection inside the box but I was surprised there was no single material to protect this metal cap with the bird which now it's completely broken off in two pieces. Although I don't think it's entirely FragranceBuy's problem, they should probably take an extra measure to avoid this kind of unnecessary issues with the original packaging, like recent on going issues with the clear plastic dome containers that have been damaged from Lattafa's Pride collections, I'm wondering if FragranceBuy can possibly add manually an enhanced extra protection on each one of these extremely fragile products. I understand, this means it's an extensive and extra work and effort for the employees but on the brighter side, you could prevent from any future damaged products and saving more cost and time in the bigger spectrum. So this one item out of 16 pieces was the only one that has arrived broken so although it might not reflect FragranceBuy's service, it was almost a perfect experience for me this time. I also would like to include in here that the response to my question on email was very quick and very helpful. (Thanks to Larry) So I am still a very satisfied customer overall since I have been with FragranceBuy since 2019. Thank you!
Date of experience: November 18, 2022
Fragrancebuy never fails! As always items shipped quickly and perfectly packaged! Not to mention pricing and selection is always great!
Date of experience: June 7, 2024
Was quite easy to place online order, got a good price and received the fragrances intact. I wasn't sure they would come without some damage but all was great! Will definitely reorder.
Date of experience: December 18, 2023
This is my 2nd order and both times everything has been perfect. Packed well and was sent out extremely quick. I recommend the company for any frag needs
Date of experience: December 12, 2023
From ordering to delivery it was smooth as can be. Fast delivery, awesome product, exceptional customer service, and what an amazing box to open. It truly was an amazing experience. Plus they gave a free sample which is always a nice touch that I appreciate greatly and makes me want to order more. I will be ordering again soon.
Date of experience: November 29, 2022
A wonderful company. Keep up the good work. Loved my fragrances...
Date of experience: August 12, 2024
Good day….I am yet to receive the items even thought when I track the items it states that it has been delivered. This is the first time I am ordering from fragrancebuy and I am concerned.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Hi Alex, we sincerely apologize for your package not being in your possession and the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email and we kindly await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team
Great prices and selection, why pay full price when full price is so inflated?
Date of experience: July 7, 2024
Great shopping and service. The items arrived perfectly and quick.
Date of experience: July 7, 2024
My perfume arrived well packaged with no damage and it only took 5 days. The website is easy to use and emails let me know my order had been received and when it shipped.
Date of experience: July 27, 2023
I have been purchasing fragrances from here for a long time. The selection is amazing and the prices are incredible. They regularly add very difficult to find fragrances and don't price gauge. Customer service is also top notch. I highly recommend everyone to shop here.
Date of experience: November 30, 2022
Packages arrive fast. Always packaged well. I've ordered many times over several years and I have never had a single problem. Great prices. Excellent loyalty program. Great company. I will always be a customer.
Date of experience: October 7, 2022
This place is the best fragrance place to buy from hands down! Also Gary has some of the best customer service as well! Hope you guys keep doing your thing and keep being great!
Date of experience: March 1, 2023
I have ordered many items from Fragrance Buy and every time it is on time, perfectly packed and original items.
You can trust them for real items, with GREAT prices and quick shipping. (Once it passes customs but that can't be controlled by the company)
Date of experience: December 18, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Sabine, we truly apologize for not applying the discount code and the frustration, inconvenience, and disappointment caused. We have now applied the code as requested. Kindly reach out to help@fragbuy.ca and we'd be glad to discuss this further.
Best regards,
The FragranceBuy Team