• Bookmark

    FragranceBuy

FragranceBuy

Write a Review

Overview

FragranceBuy has a rating of 4.7 stars from 6,163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    301
  • Value
    308
  • Shipping
    309
  • Returns
    119
  • Quality
    301

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.5%
Positive
2,082
Neutral
13
Negative
108
View ratings trends
119
See all photos
How would you rate FragranceBuy?

Reviews (6,163)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user hervensl
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase

I've been an "ADDICT" for many years and I've never had any issues with my purchases. If there were any issues, the team at FB was always there for quick resolution. Keep up the great work!

Date of experience: February 12, 2023

Thumbnail of user omarm288
Ohio
1 review
0 helpful votes
  • Send Message
March 12th, 2023
Verified purchase

Best price for parfumerie and wide varieties of brand all kind niche or design, and love the availability of products and the email reminder of restock. Happy happy customer

Date of experience: March 12, 2023

Thumbnail of user carlosp354
Florida
2 reviews
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

If you need any fragrance don't go anywhere this is the place to buy your fragances, amazing costumer service and fast shipping just the are the best fragancebuy thank you.

Date of experience: January 30, 2023

Thumbnail of user tonym1340
Canada
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Good shopping experience. Perfume smells good but eventhough the bottle was well packaged in the manufacturer original packaging the bottle was scuffed up on the main front side.

Service
Value
Shipping
Quality

Date of experience: January 2, 2023

Thumbnail of user mohanrajr
New Jersey
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Nice collection of Fragrances at great prices! Fragrancebuy has become my go to place when I want to buy fragrances to add to my collection. Highly Recommend them!

Date of experience: December 4, 2022

Thumbnail of user chrisr2088
Alabama
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

The buying experience was excellent. The order was promptly filled with excellent notification from FragranceBuy on shipping. I will definitely be buying again.

Date of experience: January 30, 2023

Thumbnail of user aymann8
Canada
1 review
0 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

Although the system initially said it couldn't be delivered on time but it was right at the door step, the fragrance was well packaged and arrived on time.

Products used:
Fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: April 23, 2023

Thumbnail of user nicolel1621
Canada
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

I love buying perfume on Fragrancebuy. I love the selection of muddled eastern perfumes as I have become a recent fan of these perfumes and I can always find them on Fragrancebuy!

Date of experience: December 3, 2022

Thumbnail of user marcl277
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 15th, 2022
Verified purchase

I buy alot of fragrances from different places. But Fragrance buy has the best customer service best prices and very fast delivery. Now the only place I buy from now on is Fragrance buy.

Date of experience: September 15, 2022

Thumbnail of user matthewk1210
Ohio
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

I use fragranceBuy cause they got more colognes and better prices. I ordered 3 colognes and they got to my house in 2 days and I got way better deals than other discounters

Date of experience: January 15, 2023

Thumbnail of user leizle
Canada
1 review
0 helpful votes
  • Send Message
October 15th, 2022
Verified purchase

I purchased 2 perfumes from Fragrancebuy and they were able to deliver it within the day I purchased it! The perfumes were also well-packaged and got delivered to my house safely.

Date of experience: October 15, 2022

Thumbnail of user davidd4710
Texas
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

Great prices, great inventory, great shipping. Seamless and easy to purchase and navigate to the website. FragranceBuy.ca is my go to place for fragrances.

Date of experience: January 5, 2023

Thumbnail of user ct514
Canada
1 review
1 helpful vote
  • Send Message
March 5th, 2024

I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!

Tip for consumers:
Do not have time to deal with stupid ppl !!!
Gave up on arguing with what happened fragrance x never resolved issue product was never replaced had to our hase guft that day so order was nit refunded or even replaced for that matter service was horrible!!
Clearly an incompetence issue with fedex which is a risk shipper takes when shipping product!!
Someone should have taken responsibility should not have been me!!!!!
Not first time fedex negligible

Products used:
No products never received order total loss on order..

Service
Value
Shipping

Date of experience: February 24, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.

Best regards,
The FragranceBuy Team

Thumbnail of user erich2538
Virginia
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

Fragrancebuy.ca always has the best selection at the lowest prices and great customer service. I'm always happy to shop with them. I bought this latest order on a deal that included a discount and free shipping.
Fragrances purchased in case you care to know were:
Legend by Michael Jordan (Smells alright. A little too faint) Pass

Paris Corner Milano Pendora (One Million Clone Harsh opening fair dry down) It was only $17

Fragrance World Tobacco Myth (smells high quality) I like tobacco fragrances. This one is a little too earthy for my particular taste. I'd suggest Maison Alhambra Cassius and Hercules. One is sweet and the other powdery. Those are more my style

Lattafa Maison Alhambra Yeah (YEAH is right) I bought Lattafa Fakhar Black about a year ago. I could tell that it smelled great but on my skin, I'd get a rotten egg note during the opening. YEAH! Is the same sent but no egg note. The egg note happens with a lot of blue fragrances or sea notes on my skin. YEAH! Is a great fragrance at a very low price.

Products used:
Fragrance

Service
Value
Shipping
Quality

Date of experience: January 12, 2024

Thumbnail of user alexo581
California
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Easy to use website and good discounts. First time buying but seeing that summer was coming up I figured it was time to try Rasasi Hawas in Southern California

Date of experience: March 16, 2023

Thumbnail of user jamesh7999
Tennessee
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Ordered from the US, was delivered in less than a week, and with exchange rates, the price for the cologne I ordered was an incredible deal!

Date of experience: June 4, 2024

Thumbnail of user manuelp252
Washington
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

Order what I wanted and everything went well everything arrived on time and in perfect condition will continue to do business with you guys I'm glad I came across you guys thanks

Date of experience: February 10, 2023

Thumbnail of user davec1497
Canada
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

This is the only place I'll be shopping for my fragrances from here on out. Fast, easy and authentic. Also, the savings are pretty boss as well.

Date of experience: March 26, 2024

Thumbnail of user jamesb9098
Texas
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Been trying to get my hands on this fragrance for a while now since they don't sell it in the states. FragranceBuy came through. Authentic and smells wonderful!

Date of experience: December 19, 2023

Thumbnail of user ricardog446
California
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

In general I have a good experience and I receive the item as described

Date of experience: June 28, 2024

Thumbnail of user bomia1
Canada
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

It was worth the price. Loved my purchase. I will be back for more

Date of experience: July 2, 2024

Thumbnail of user stevens2927
Canada
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase
• Updated review

Great selection and pricing. Shipping is always fast

Date of experience: July 2, 2024

Great service
October 21st, 2022
Verified purchase
• Previous review

I've purchased a couple dozen fragrances with Fragrancebuy and it's always been a pleasure. Great selection, pricing, and fast delivery

Date of experience: October 21, 2022

Thumbnail of user roberta3943
Canada
1 review
1 helpful vote
  • Send Message
October 4th, 2023
Verified purchase

Update: Fragrance Buy reached out to me after my original review was posted. They let me know they engaged the courier service they use to ask that they make deliveries prior to 10pm. The courier said their policy is to deliver between 3:30pm and 10pm, my delivery issue may have been driver error.

Fragrance Buy provided me with a coupon code for free shipping on any future order as a way to apologize for the issue.

I didn't expect a follow up on my post but greatly appreciate Fragrance Buy's exceptional customer service in addressing my concern. Giving them 5 stars for putting their customers first.

Original post: Ordering was easy, communications from Fragrance Buy were timely and the products I ordered were as described.

My issue was with the courier delivery. Courier showed up to my house after 12 midnight and left my package on the front patio. Luckily I woke up to use the washroom and saw a notification from my security cam app.

If I hadn't woken up my package would have been left outside overnight and possibly would have been stolen from my porch.

Please ask your courier to make deliveries prior to 10pm.

Date of experience: September 4, 2023

Thumbnail of user jeffreyl712
Utah
2 reviews
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

FranganceBuy.ca is the only place I purchase fragrances. I'm an avid collector and know all the sites where you can buy, but FragranceBuy is the best.

Date of experience: July 7, 2023

Thumbnail of user cathyb905
Canada
1 review
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

Thanks for the prompt delivery of my bottle of Aqua di Parma Rosa Nobile EDP! I was running out of my new fave summer fragrance and your delivery arrived just in time!

Date of experience: July 29, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about FragranceBuy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceBuy?