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FragranceBuy has a rating of 4.7 stars from 6,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Thanks for always being the best, most reliable, and most affordable option for shopping fragrances in Canada. Will buy more... a lot more :)
Date of experience: March 4, 2023
One of the Best Bargain Fragrance Websites Around! You can find almost any fragrance you're looking for here. Keep supplying the best fragrances out!
Date of experience: March 13, 2023
Always an easy shopping experience. Great pricing and always receive a solid product. I will continue to shop here as often as I can.
Date of experience: March 16, 2023
Excellent transaction and fragrance! YSL Atlas Garden is pretty hard to find, and was so happy to find it here at a great price!
Date of experience: March 17, 2023
Great site. Fast and prompt. Easy ordering and fast shipping here to the US
Date of experience: June 5, 2024
Una fragancia 100% auténtica, llegó rápido en buena condiciones
Date of experience: September 14, 2024
I love this company. Super fast shipping. Everything arrives in great condition. I highly recommend FragranceBuy
Date of experience: April 30, 2023
I have ordered from FragranceBuy multiple times and always get great customer service and fast shipping.
Date of experience: October 18, 2022
Every experience has been stellar. I'll continue to use Fragrancebuy as my go to fragrance supplier.
Date of experience: March 6, 2023
Timely delivery with tracking and great prices! I am a repeat customer - always satisfied with FragranceBuy.ca.
Date of experience: September 8, 2023
I love all my purchases from Fragrancebuy, always beautiful experience and the products are always authentic!
Date of experience: September 10, 2022
From website, ordering, delivery time, and the product, Fragbuy has been amazing every time.
Thank you!
Date of experience: December 11, 2022
I ordered 5 items, and one was not what I ordered. I ordered this for my birthday gift. I emailed more than 5 times and left 3 voice mails no one reached out or emailed back. After several emails, they replied to me that they were busy because of black Friday. Offred me a $10 gift card or they can arrange a free return for a full refund (which is not an option at all) rather than send me the exact item I ordered even though I have mentioned to them I ordered this for my wife's birthday gift.
After I replied to that email I had to wait 2 days to get a reply. I had to send a follow-up email to get a reply back. The funny thing is on that email they mentioned this - (We have attached a prepaid return label along with this email as promised. Once the returned item is dropped off at a USPS location and scanned in, we will be sure to send out the order. Kindly print, paste and drop via your closest post office at your earliest convenience. Please include the order number in the package, and email us once the item is dropped off and we'll begin the replacement process)
So basically I have to do all these things to get my item shipped instead of sending the item they missed. To me sounds like I'm the one who made the mistake. It's better to order from Amazon even though it's $2 more rather than doing all the print, labeling it, drop-offs, and emailing back to them.
Customer satisfaction 0 and very unprofessional.
Not even bother to help,
Very disappointed and this is my 1st time putting out a bad review for a seller/company.
Update - The issue was recovered very professionally. Larry was great and very professional and helpful. I will shop again from this site.
Date of experience: December 6, 2022
My order for star man nebula was shipped promptly and did not take long to arrive. My order was packed very securely and the item arrived perfect.
Date of experience: April 28, 2023
Site was easy to use, order shipped out very quickly and came super well packaged! Very happy with my order and will order again in the future.
Date of experience: June 3, 2023
My package arrived in amazing condition, and the box had cool features. Everything was spot on and overall amazing.
Date of experience: October 30, 2023
The perfumes I ordered came in quickly exactly what I wanted, and efficient service all the way
Date of experience: June 3, 2024
Always great service and if anything is broken or leaking fb is always on top of getting issues corrected
Date of experience: November 11, 2023
Always on point and the few times I had bumps in the road the fragrancebuy team always steps up and fix what's needed
Date of experience: July 9, 2023
Fulfilled properly every time. Very quick delivery.
Date of experience: June 5, 2024
Nothing to complain about. This what a perfect buying experience.
Date of experience: June 5, 2024
I received my order quickly, well packed and intact. I could not ask for better service. I highly recommend.
Date of experience: January 17, 2023
No complaints just wish they give you a discount code
Date of experience: June 5, 2024
Easy to order. Fast delivery. Ordered 2 days before Xmas and got package on Xmas eve Saturday. Secure package.
Date of experience: December 27, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
