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Fragrance Buy has a rating of 4.8 stars from 5,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
I was looking for two specific middle eastern fragrances. Your site had the best price and an added coupon. BUT... once you added tax. The discount was only about $3 so that was a little disappointing.
Date of experience: November 12, 2024
Steps were taken and fixed all issues quickly and accordingly. Will keep on using and purchasing their great priced fragrances
Date of experience: December 5, 2024
They're helpful but sometimes price changed in cart…
Date of experience: July 1, 2024
Will keep on purchasing from them. Any issues will be fixed if they arise in some form or way. Give them a chance to make it right
Date of experience: November 7, 2024
I've spent thousands with this company. Recently they started to take money and then wait a week, and then cancel your order, and then don't refund you. They did this multiple times to me! This company is ridiculous. They have stolen thousands from me now by canceling my orders and not refunding.
Tip for consumers:
Scam company. They will steal your money
Date of experience: December 2, 2024
This is an update to my previous review found below. Was refunded the cost of shipping for my last order from Black Friday sales. I have been using fragrance buy for all my fragrance purchases and will continue to do so as long as they value my business and keep me loyal.
Previous review:
When order is above $99 or more, shipping discount should be applied automatically at checkout. Missed the discounts every time there was sale because the discount needs to manually applied. Not a great checkout process.
Date of experience: December 21, 2024
I've been a customer for maybe just under a year, but have already bought a lot of fragrances already! This will be my now permanent go to website for all my fragrance needs! Good prices! And decent stock availability.
Date of experience: November 8, 2024
Per usual everything came in good condition which is always the concern when receiving something from so far away and all the items were there plus a free sample as they had promised great selection and always so much to choose from when buying from here.
Date of experience: December 12, 2024
Quick and efficient everything came well packaged and this is not the first time I buy here, this is where i come as a trusted source for fragrances. (If I ever had an issue in the past they answer through emails quick and fix the matter) Worth buying through FragranceBuy.
Products used:
Perfumes and colognes
Date of experience: June 25, 2024
OK, so I live in Pennsylvania in the US and this came in about a week after they sent it out so the shipping was very fast and I am super happy with that! My perfume smells exactly as described and good quality! My perfume also lasts very long as well so it is definitely legit! All around great experience. Thank you
Date of experience: October 5, 2024
Apex is a great fall/winter fragrance. I have not tried Blazing Mr Sam but people say this smells very similar. It is sweet with some spice provided by cinnamon. Not sure it would be a safe blind buy of it was priced higher, but for the price I took a shot based on a review from a trusted fragrance reviewer. I'm glad I took the shot because I like it a lot. I am a big fan of sweet/spicy cold weather fragrances and Apex certainly is that. And the presentation for such an inexpensive fragrance is fantastic.
Date of experience: November 11, 2024
I have only good things to say about FragranceBuy. After looking at a few different stores for Dolce & Gabbana Devotion intense, it was a bit less expensive on this site, even with the shipping cost. The perfume box was sealed in plastic and brand new. It's a beautiful scent. Very happy, thank you!
Date of experience: December 13, 2024
Despite initial skepticism and doubts my experience with FragranceBuy ended up to be amazing. Not only the products are genuine but so far everything I purchased came in a pristine condition. Selection of niche perfumes is incredible and service is spot on. Plus I love the loyalty program!
Date of experience: November 22, 2024
A great experience all round. Communication, pricing and delivery info are top shelf. This scent was loved then vanished...until it returned here at a perfect price point. I couldn't be happier! Thanks a million.
Date of experience: October 8, 2024
Fragrance Buy has such a diverse range of brands and scents. Super professional packaging, shopping experience is great and for me everything I've purchased has been authentic and exactly as described in the listing. Not to mention even when you shop around they usually have the best price competitively on most given bottles. Couldn't recommend more.
Date of experience: October 13, 2024
Fragrancebuy obviously has the best prices around four I would not be shopping there lol service is great product gets to you very quickly only thing I can say negative it's very addictive to shop at this place
Date of experience: December 14, 2024
I'm not sure if this is my second or third order with fragrancebuy.ca And that's five bottles plus orders all of them delivered fast and accurately let's get those restock soon so we can buy more stuff lol
Date of experience: June 21, 2024
I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.
Date of experience: November 12, 2024
I don't want to go a day without a great fragrance wafting around me - and FragranceBuy helps me find the best of perfumes at the least prices. I've always had excellent service from them & will continue my patronage of this well-run Canadian business.
Date of experience: October 6, 2024
I always know I'm going to get fast reliable service - which makes purchasing here stress-free with no issues. Also good prices & quality brands.
Date of experience: September 5, 2024
Grateful for the RELIABLE, QUICK SERVICE! My favorite rose perfume arrived in plenty of time for the Christmas holidays!
Have always had pleasant transactions here
Date of experience: December 21, 2023
I've purchased many times with FRAGRANCEBUY.CA and have always had a positive experience. Prices are fair & Courier service to BC is fast, with the perfume arriving well packaged.
Date of experience: October 22, 2023
I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!
Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)
Date of experience: December 16, 2024
I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!
Date of experience: September 25, 2022
I am 100% happy with all the fragrances that I've purchased from from fragrancebuy.ca they all smell amazing like there're supposed to and in great condition no leaks or damage whatsoever and all at a significant discounted price. I would recommend them to anyone who is looking for top notch quality products at lower prices.
Date of experience: October 3, 2024
I've bought multiple fragrances from fragrance buy and I've never had a problem before, fragrances are always delivered to my doorstep well packaged and authentic for great prices. They've now become my favourite fragrance discounters to buy my fragrance from. I am a YouTuber and most of my fragrance came from fragrance *******@SKG scents
Date of experience: December 20, 2024
Rouge Sarây and Lune Feline Extrait are some of my best pick ups this year. They both smell wonderful like nothing else in my collection.The reward program for money spent is also dope. Customer service is one of the best around.
Date of experience: October 8, 2024
Been a loyal customer for years.
Love supporting a local Canadian business
Date of experience: November 11, 2024
People talk about how customer service "used to be" all the time. We can always chalk the expression up as the longings of a past generation, but some places really do reflect the service we hear about. From the very first purchase, FragranceBuy made me feel like a childhood friend regardless of the distance and difference in nationalities between us. They're honest, expeditious, and take great care of their products and customers before and after the transaction. I may not have been around the times my dad reminisced about claiming that every vendor went above and beyond for the sake of their image and to grow trust, but I believe I have encountered one such company now and I look forward to all interactions with them. Their service is worthy of the highest praise, even in comparison to the past. For that reason, I am certain our dealings will continue well into the future.
Date of experience: September 6, 2024
fragrancebuy.ca gives the best service and competitive prices - hands down, tops in the fragrance world. Items are always packed with care. I check them first for a reason - consistently good prices and fast delivery.
Date of experience: December 14, 2024
This supplier of genuine fragrances at value prices is superb in every way. Their prices, packaging, and phenomenal options makes them the first option for fragrance lovers. I've enjoyed many deliveries from frangrancebuy.ca and have never had a bad experience. I'd say "good" but that isn't enough - BEST I've found, and they do it best every time. Keep putting other suppliers to shame!
Date of experience: July 18, 2024
FragranceBuy has a great selection of fragrances at competitive prices. I shop at other online discounters as well but FragranceBuy is probably the best. Shipping is good and usually pretty quick. I've only had one issue out of many orders. One product had leaked while in transit. Customer service was responsive and handled the issue promptly. I would recommend FragranceBuy if you have never given them a try.
Date of experience: December 8, 2024
Selection, service, and shipping are all outstanding! I've placed a few orders with FragranceBuy and it's always been a great experience. I won't hesitate to shop here again.
Date of experience: January 15, 2024
Great selection and prices. Shipping was fast and customer service was excellent! I will definitely shop with FragranceBuy again.
Date of experience: April 25, 2023
Shipping took a little longer than expected but I'm not complaining. Always happy with my purchase and packaging. This time I was surprised to find a sample of a Banana Republic fragrance. Glad to see someone at FragBuy listened to my suggestion. Thank you!
Date of experience: November 16, 2024
At this point I've probably placed over 10 orders in less than a year. Needless to say I love this website. Great affordable prices, fast shipping and quality products.
Date of experience: September 5, 2024
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted.
No free samples included as promised.
The only reason I ordered from this store is once specific item which was in stock.
Date of experience: December 15, 2024
Hello Ilya, we truly apologize for the difficulties you experienced with the BOGO discount and free sample promotion during our Black Friday sale. We sincerely apologize for the frustration, inconvenience and disappointment this unpleasant situation has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Fragrancebuy has been nothing short of amazing! The inventory is always being updated and added to with new perfume houses and old! I've been shopping from this sight almost exclusively. They value their customers and offer incentives! I love the rewards system! Thank you for being authentic and first class, always!
Date of experience: December 9, 2024
Everything was fine. Arrived on time, in perfect condition. My slight issue was tracking the shipment. This website does not have a way to track my shipment, somewhat withholding transparency throughout the process.
Date of experience: December 14, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello, we truly apologize for the technical issue that affected your experience with our Black Friday sale and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team