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Fragrance Buy has a rating of 4.7 stars from 6,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
The service is top notch. It, honestly doesn't get much better than: unmatched prices, great fragrances, exceptional CS and prompt delivery.
Restock can take awhile, but you're notified as soon as available if you sign up.
Date of experience: August 27, 2024
Just buy from them, they are, simply, the best stop for fragrances.
Date of experience: September 15, 2022
Perfect product. Seamless delivery. Very happy. Always a good experience dealing with Fragrance Buy.
Date of experience: October 13, 2024
I was a shopper at Fragrancebuy.ca but no longer. I personally cannot deal with a company that doesn't offer customer service. It all starts from the phone call that sends you to their "help" email. You leave a voicemail because there's no other option. VM left, then email let's hope they reach out. If it's a matter that needs to be resolved quickly, you will be quickly out of luck. I'm not sure if they are profiting from shipping fragrances then making the customer pay 14.95 to ship it back, instead of canceling orders, no matter what, is how it seems because there's no other option. Not very ethical in my opinion.
Products used:
Habit Rouge By Guerlain EDP M 100ml Tester
Date of experience: September 5, 2024
My number one fragrance shopping that for sure. Shipping and packaging are excellent. More important the quality of their fragrance are genuine. Buy with confidence.
Date of experience: September 16, 2024
I like FragranceBuy.ca the fulfill your order and is guaranteed to shipped to to you. Genuine items with a very competitive price
Date of experience: June 18, 2024
Competitive price. Authentic quality fragrances. I just hope I'm able to reach my notification on restock fragrances fast enough. Every time I receive a restock email. By the time I check out... I found that Out-of-stock is always ahead of me. But I'm a happy customer though:-)
Date of experience: October 23, 2023
Ast shipping, always in good connection 10/10, Gary is always prompt to answer all of my questions!
Thanks FragBuy always good dealing with them!
Date of experience: October 14, 2024
Always a great experience purchasing from Fragrance Buy. My go to site for the best prices on fragrances.
Date of experience: October 12, 2024
FragranceBuy.ca is by far the best discounter. Great rewards system, great packaging, clear communication with orders, fair prices and sales throughout the year. Been using for several years, 15-20+ transactions with 0 issues.
Date of experience: August 30, 2024
Déclaration is my signature scent, so this warm-weather flanker is perfect for end of summer. I have ordered several fragrances from Fragrance Buy over the past few years. Prices are almost always lower than every other site and shipping is very fast, even with customs processing into the U.S. My favorite onsite fragrance shop by far!
Date of experience: August 29, 2024
Consistently great pricing, massive selection, fast shipping...what more could you ask for? I've never had anything but a 5 star experience with FragranceBuy
Date of experience: September 26, 2024
I can always count on Fragrancebuy for great prices, quick shipping, and terrific packaging. Keep up the great work!
Date of experience: October 4, 2024
I have had zero issues with fragrance buy since I started my cologne journey. The best prices, biggest selection, fast shipping from Canada to Utah. I can not recommend fragrancebuy enough.
Date of experience: September 15, 2024
When I pulled the cap off the fragrance, the part of the atomizer you press to spray the fragrance pop off. Once I put the part that fell off back on and sprayed the fragrance it was amazing. But the atomizer keeps coming off when I take the cap off. After using a few times the cap of the atomizer doesn't come off anymore and I'm pleasantly delighted with the fragrance and the customer service from Fragrance Buy.
Date of experience: September 7, 2024
The experience with Frangrancebuy is perfect. However, I had problems with Fed Ex. They did not deliver the package at the times they indicated in the package tracking. I had to contact their customer service to trace the package. They sent me to the wrong distribution center. Then I had to pick up the package at another distribution center more than an hour from my house. It was a nightmare.
Date of experience: September 6, 2024
Very quick service, items arrived as described and in a timely manner. I received the products in less than 5 days.
Date of experience: September 29, 2024
I always love shopping at Fragrancebuy.ca and I can confidently say it is one of the best online fragrance sites. From the user-friendly interface to the ease at searching for products and don't get me started on the prices and loyalty program, it is all around one of, if not the best.
Pricing: In most cases you cannot beat the prices. I used to search for cheaper prices and no one beats fragrancebuy.ca, I don't search anymore, if fragrancebuy.ca has you can bet that is the lowest price on the web.
Selections: The variety of fragrances is impressive, ranging from niche artisanal scents to popular designer brands. I was particularly thrilled to find some hard-to-find niche brands that I've been wanting to try!
Checkout: The checkout process was smooth and secure. I appreciated the variety of payment options available, only gripe is the free shipping on 5 items or more. Still, as a loyalty reward program member, I can get free shipping with 100 sprays, so I am not too mad.
Customer Service: I had a minor issue with my order, and I was blown away by the customer service. They responded to my inquiry very quickly and resolved the issue with such professionalism and courtesy. It's clear they genuinely care about their customers.
Packaging: When my order arrived, I was delighted by the thoughtful packaging. The fragrances were securely wrapped, and the presentation made it feel like a special treat.
Product Description: If I were to gripe about anything, it would be that there are no descriptions for the fragrance or scents and there are no notes breakdowns. I completely understand that it is a lot to put in all this information and they (fragrancebuy.ca) allow reviews of scents. However, a description or note breakdown, would allow buyers to know what the scents designer's intent or what they were going for.
Overall, Fragrancebuy.ca is a gem of a fragrance site. Whether you're a fragrance expert or just starting your scent journey, this site has something for everyone. I will definitely always return for more! Highly recommended!
Date of experience: October 4, 2024
I love getting fragrances from FragBuy. Their notifications when out of stock items are back on their shelves is awesome. I can save my wanted list and then shop at my leisure. Great shipping options and the loyalty program makes it worth coming back again and again.
I also love being able to shop in Canadian dollar and shipping from Canada.
Date of experience: August 31, 2024
I order almost all my perfumes from this FragranceBuy. They offer fast shipping and very competitive pricing. Also there are ofter promos where you can save big on your fragrances. Customer service is amazing, they answer fast.
Date of experience: August 31, 2024
My son introduced me to Fragrance Buy a few months ago and I have been pleasantly surprised and extremely satisfied with the product selection and excellent customer service. I would definitely recommend it to others.
Date of experience: August 26, 2024
Because it was my first time buying from this place and I have a expensive test as well, but my package arrived safe and sound with the career, it was well packed and fragrance was what I was expecting, for sure I buy more from them
Date of experience: September 7, 2024
Fragrance Buy offers some of the best prices in the GTA, along with fast shipping and excellent customer service. Doing business with them always leaves me with a good experience.
Thank you Fragrance Buy!
Date of experience: August 30, 2024
I recently purchased 3 fragrances from FragranceBuy.ca and I couldn't be more satisfied with the entire experience. My package arrived on time and in perfect condition. Not only was I thrilled with my purchase, but the customer service was exceptional. They were quick to respond to my inquiries and genuinely cared about my satisfaction. I will definitely be a returning customer!
Thank you, FragranceBuy.ca!
Date of experience: June 3, 2024
Thank you! Very happy with good prices and quick shipping. Will definitely recommend and buy again
Date of experience: January 6, 2023
I shop at Fragrance Buy often. I think I've bought at least 15 fragrances so far. Great products and service💯
Date of experience: October 6, 2024
I've bought 90 percent of my fragrances from Fragrancebuy
100 percent satisfied and recommend highly to others
Date of experience: November 5, 2022
I had no problem at all with my order, it was a great price, and the shipping was super-fast.
Date of experience: October 17, 2024
All my experience was great, my order arrived very quick and safe.
Date of experience: June 25, 2024
Very simple and efficient website. So easy to navigate.
Tons of fragrances available
Date of experience: October 28, 2024
I always check here first for anything I buy fragrance related. Over 90% of the time fragrancebuy.ca has what I want at the best price on the internet. Keep up the amazing work!
Date of experience: September 20, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Kathie, we sincerely apologize for any inconvenience caused by our processes, including the return shipping fees and the difficulty in reaching us by phone. Please rest assured, we issued a full refund for your order. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team