- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fragrance Buy has a rating of 4.7 stars from 6,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Fragrancebuy are heaven sent.
I'm just towards the beginning of really being interested in fragrances and there is a whole world to discover.
My "to try" list is forever growing and it seems like for every new scent I try there are two more added to my list.
Fragrancebuy have been absolutely wonderful to deal with. Their prices are unbeatable, their products are top notch and genuine, their shipping boxes are so well done and really protect the treasures inside (and when I see their distinct package arrive I feel a little burst of joy), their shipping is quick and if you ever need to reach out to them their customer service communication is excellent.
They have really been a game changer for this noob.
Thanks FB, keep up the great work.
Date of experience: August 30, 2024
Always seems to have I stock items. If they don't you leave your email and they will notify you when it's in stock, loyalty program is great, get perks like free shipping or 10% off. Never have to worry about "fakes".
Date of experience: August 23, 2024
Hey got great prices for Black Friday, they are always reliable and got my fragrances in a timely manner
Date of experience: December 4, 2022
I wish you had more sales as a Canadian. I buy from FragranceNet and FragranceBuy both, the prices for certain perfumes are just less on Fragrancenet despite the US conversion. For a Canadian company, I just wish you guys were more competitive, hence the neutral rating. My expectations as a Canadian are just not met, hence the disappointment. Even the loyalty program is not really worth it, double/triple the points days during the month would help to boost customer loyalty. So you don't need to compare with other site. You can blindly buy knowing you have the lowest prices. The quality of the perfumes has gone down too. I ordered a cologne few months back, wrote to you about the quality, and instead of replacing it you gave me ways to boost the cologne with creams/mositurizers, or try and not put moisturizer to see if the scent changed. It's just not the way to respond to customers. I was in no way asking for a refund, just questioning the quality. The company is just okay, I wish it was more advantageous to customers pockets.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2024
Got my package safe and sound. Fragbuy never disappoints! They are the only discounters I order from
Date of experience: October 11, 2024
Fast delivery. Prompt customer service. Good packaging. Definitely will keep coking back to FragBuy.
Date of experience: October 11, 2024
Another smooth order of another affordable amazing scent! Fast shipping and so well boxed up. Ordered Insurrection Emperor and it is absolutely delicious and already had some compliments. Very pleased!
Date of experience: August 24, 2024
My number one perfume shop. I've bought over 18 bottles of perfumes and they have been delivered in pristine condition and all original.
Date of experience: September 26, 2024
Satisfied with the purchases and delivery. Perfumes arrived in good condition
Date of experience: June 20, 2024
Everything came in the box sealed the perfumes are amazing thank you for everything
Date of experience: October 26, 2024
This experience was very satisfying and should be recommended to others
Date of experience: October 26, 2024
Got one for me and two as gifts. Always happy with Fragrance buy.
Date of experience: October 26, 2024
Amazing price, fast shipping, great smell. My girlfriend loves the smell and so do I. Very happy with the purchase.
Date of experience: October 4, 2024
I've ordered so much honestly. The affordability and the selection is top notch.
Even got into fragrance culture and reviews.The rewards program is awesome costumer service is incredible. If they don't have what your looking for they will order it for you if they can.
Frag.ify on TikToc
Date of experience: September 4, 2024
Buying Retail is expensive. I found this site and they had exceptional quality and service. The best prices in canada
Date of experience: April 25, 2024
First time customer and the experience was wonderful! I got a niche fragrance for such a great price. Shipping was so fast - ordered on a Friday, got my package on a Monday. Will 100% purchase again in the future.
Date of experience: August 28, 2024
I got 14 fragrances. I got them fast, securely wrapped and the best part of all…INEXPENSIVE! I've bought from discounters in the past and this is now, by far, my favorite! They truly do customer service and quality products, TOP NOTCH!
Date of experience: September 6, 2024
This is the best fragrance discounter in Canada. I live in Montreal, and I know from experience from the many orders I made, if I were to make an order today, it will come tomorrow, maximum after tomorrow. They are quick and have good prices. I even get samples of PDM, which is great. Thanks!
Simply continue running the business as it is now, because there are no complaints whatsoever.
Date of experience: August 20, 2024
FedEx told me package was damaged in shipping. And the product I ordered is sold out so there's no way to get a replacement. Sucks that things weren't packed with care.
Date of experience: September 20, 2024
Hello Juliet, we're truly sorry to hear your package was damaged in transit and we apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Paid over $100 USD for 2 fragrances for a perceptible value. I received a FedEx tracking number but was never able to track the package. Since I am international customer, I anticipated that clearing customs and delivery to my address would be awhile. After a prolonged waiting period, I was again unable to track my package at the tracking number provided. I reached out to customer service where I was told my package was lost and that the company could not cover my purchase due to purchase date being greater than 14 days from my communication. I have never received a product & I am out of my money,, waiting likely weeks for a FedEx claim to be filed. Please exercise caution when purchasing products from this seller. I am unlikely to purchase a product again despite the advertised value of fragrances.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2024
Hello Mit, we sincerely apologize for your package being lost in transit and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use
Date of experience: September 5, 2024
I've been purchasing from you for 5 years and have bought around 10-15 fragrances. Your prices can't be beat but I feel like something happened with your customer service in the last few years. I'm not sure if you outsourced or expanded but it's not the same as it was. The first example was when I made a purchase and I was hoping to get maybe a sample or 2 like I previously had. When I received premium fragrance samples, in some cases I purchased them. The customer service rep told me they had no control if samples would be included or not. Understandable. Literally the following day there was a special to include samples. The second example was on during this year's sale. On June 27th I went on your website right when the sale started and I couldn't add the freebie or sample to my cart. I emailed at 945pm after trying numerous times and was told they couldn't give me a reason as to why I couldn't as in the past they have seen hundreds of orders in the first minutes. Again, understandable, but I was on the website right when the sale started and it still had the image advertising the items. Overall just disappointing experiences and doesn't leave me wanting to go out of my way to purchase new fragrances. Lastly, the way these emails are concluded these days with "have a fragrant day" and wishing a "happy and fragrant journey tonight" just seemed ingenuine. I don't want this review posted, I'm just hoping Gary reads this.
Date of experience: September 20, 2024
Hello Anton, we're truly sorry to hear about your recent experiences and the disappointment you've felt after being a loyal customer with us for 5 years. We understand how these situations have impacted your trust in us, and we want you to know we take your concerns seriously. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Another fantastic experience with Fragrancebuy.
I have ordered dozens of fragrances throughout fragrancebuy.ca and they are yet to disappoint!
Date of experience: October 7, 2024
Always a great experience ordering from FragranceBuy. The selection and prices are excellent. I picked up two recent releases and I love them both.
Date of experience: September 29, 2024
Great pricing, product variety and service. One of my go to fragrance discounters. Thanks as always!
Date of experience: May 25, 2024
As usual it's always a pleasant experience buy from Fragrancebuy.CA.
Date of experience: January 22, 2024
I finally was able to acquire a bottle of Dior Homme Parfum which is in very high demand. As always the process was smooth.
Date of experience: September 28, 2023
Great service and my fragrances were in good condition. Prices and shipping were on point. This was a wonderful shopping experience, thank you FragranceBuy.
Date of experience: September 18, 2022
Best prices and really fast shipping. I'm surprised it came all the way from Canada considering how quick it arrived.
Date of experience: September 22, 2024
The only problem with Fragrancebuy is the loyalty program. The more you buy, the more benefits you will get, however, you only are allowed to use one benefit per order, and receive a bunch of more benefits for the next ones again! Meaning you'll never get to that point to use your promos, and they are actually useless. Imagine you have 10 free shippings and 5 discount coupons. You can either use free shipping or discount coupons which is so weird.
Date of experience: August 30, 2024
Hello Sadra, we sincerely apologize for the disappointment and frustration you've experienced with our loyalty program. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Have been a customer of Fragrancebuy for several years. Their customer service is fantastic, very responsive and have helped a number of times in getting discontinued or out of stock fragrances.
The price listings are the lowest online and new selection keeps expanding, weekly.
Overall, 5 stars to Gary, Touayba and rest of team for excellent service and maintaining one stop shop for fragrances
Date of experience: August 26, 2024
Fantastic customer service, Fragrancebuy team always goes above and beyond in getting excellent fragrances and delivered timely
Date of experience: March 26, 2024
From price to variety in brands and customer service. Fragrancebuy is top notch.
Time and again Gary and team have been excellent to deal with
Date of experience: September 28, 2023
Great customer service, timely delivery and quality fragrance
Date of experience: September 10, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Meena, we understand your concerns about pricing, customer loyalty, and product quality and we apologize for any frustration, inconvenience or disappointment these issues have caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team