• Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    291
  • Value
    298
  • Shipping
    299
  • Returns
    115
  • Quality
    292

Proactively asks for customer feedback

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 94.3%
Positive
2,159
Neutral
16
Negative
115
108
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How would you rate Fragrance Buy?
Top Positive Review

“Fair prices, good service”

Mark L.
10/2/24

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.

Top Critical Review

“Mixed Experience with Authentic Colognes and Shipping Issues”

Salem A.
9/27/24

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

Reviews (5,686)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (44) delivery time (62) quality products (50) customer service (470) rewards program (33)
Thumbnail of user christopherl1977
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I've ordered plenty of times from Fragrance Buy and I would suggest them to everyone. I'm happy with all my purchases and plenty of times they are the first to receive new releases,etc and a great assortment of low price,designers and niche fragrances.

Thumbnail of user darcyn41
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I ordered perfume from FragranceBuy on several occasions. Everything has arrived at my door safe and sound, packaged well and in the time frame that was promised. I price compared to other discount fragrance outlets for the products I purchased, and found the best price to be at FragranceBuy. I appreciate the awards program. It's nice to know that being a frequent buyer has some perks.

Seamless purchase
September 8th, 2024
Verified purchase
• Previous review

I ordered a high end fragrance. Given the previous positive experience I have had purchasing from FragranceBuy, I had no hesitation trusting that I was getting the best price, and an authentic product. It arrived in excellent condition within the time frame indicated on their website. Don't hesitate to put your trust into this company. Their rewards program is a bonus, and not usually something offered on a discount site.

Thumbnail of user gracer593
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.

Service
Value
Shipping
Quality
Thumbnail of user johnp7972
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

Love FedEx, they leave it at your door, instead of pretending they "tried" to deliver your package (while your at WORK of course). Then make you go get it yourself (UPS)! Fragbuy has the best pricing, selection and shipping options. Great service thus far.

Very Satisfied
August 14th, 2024
Verified purchase
• Previous review

Bring fragrant happiness to your home.Love it or hate it

Thumbnail of user paulw3228
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Shipping and service was great. Unfortunately I did not like any of the fragrances so I will not blind buy again. Ambassador had no scent. Basically the same with Dunhill Icon and Imperia. They did not last more than a few minutes.

Thumbnail of user brians4426
2 reviews
0 helpful votes
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October 14th, 2024
Verified purchase

Quick service - even had a box for an unboxed item - team explained currency for purchases via EMAIL quickly and professionally. Prada luna rossa and ocean are very good fragrances. Oceans performance is avg.

Thumbnail of user jeffp1757
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Even though you are ordering from Canada and having it shipped across the border, there is never an issue with expeditiousness. I would recommend fragrancebuy.ca to anyone looking to save a little bread.

Thumbnail of user mackp40
1 review
1 helpful vote
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August 22nd, 2024
Verified purchase
• Updated review

I've purchased several fragrances from Fragrance Buy and have always been extremely happy with their business. Some of the most competitive prices you'll find, great inventory, and there really is nothing like receiving that red box in the mail. Will continue to be my primary source for fragrance purchases

Best Online Frag Shop—PERIOD
September 17th, 2023
Verified purchase
• Previous review

Truly my favorite place to purchase fragrances. The prices, the loyalty program, the wishlist functionality… Look no further than fragrancebuy.ca for all of your fragrance purchasing needs

Thumbnail of user aishao16
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

I have bought perfumes from Fragrance Buy a few times and I have had no regrets. My only reservation is with the shipping partner. I have had them delivered my perfume twice and both times I missed the first time because they tend to deliver at night. That said, after missing the initial delivery attempt, they said a message to confirm that they have the right details. However, there is NO way to reach them. The link to contact takes you to an unhelpful bot and they do not answer the phone. Please do something about them. Thank you.

Delivery was not smooth
July 10th, 2024
Verified purchase
• Previous review

I like fragrancebuy. My perfume was as expected. However, my experience with the shipping company was not okay. They attempted delivery once which I missed. Tracking on their website as poor as you can only know if it's in transit, not where it is or when it will arrive so one can't plan accordingly

Thumbnail of user davidc9948
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Mail man delivered to the wrong house, not fragrancebuy's fault. I ordered on the 29th if August and received the package within 5 days. I expected closer to 2 weeks since it was coming from Canada, but was absolutely surprised when it arrived ahead of my anticipation. Well done. Excellent products, affordable prices, fast shipping, well trusted, fantastic integrity. Keep up the great work.

Thumbnail of user catherinef765
2 reviews
0 helpful votes
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September 29th, 2024
Verified purchase

I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!

Thumbnail of user roberthz
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I always get the best price and stellar delivery with fragrancebuy. My #1 site for buying. I just wish there was more stock especially with bottles over 100ml which are kinda rarer but I get that's likely not in your control!

Thumbnail of user rs953
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Ease of purchase and follow-up communication are top notch. But where FB really shines is when there have been issues (and these are rare) - their customer service is fantastic and this quality of support and peace of mind is why I love this store. Thanks FB!

Thumbnail of user steveng2266
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Update:
After seeing my comments below, FrangranceBuy agreed to refund my entire purchase amount. I was very happy to learn that they are attentive to customer concerns and would, based on this interaction and their bargain pricing and quick fulfillment of orders, purchase from them in the future.

Sent the wrong items. Asked for a full refund and was told that there was a 20% return and restocking fee (this was after I indicated that I was intending to purchase the correct item from the company!) Very poor customer service choice.

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Steven, we're truly sorry for the mix-up with the bottle size on our website not matching the correct photo. We completely understand how frustrating, inconvenient, and disappointing this must have been. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user clayb128
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase

I love getting fragrances from FragBuy. Their notifications when out of stock items are back on their shelves is awesome. I can save my wanted list and then shop at my leisure. Great shipping options and the loyalty program makes it worth coming back again and again.
I also love being able to shop in Canadian dollar and shipping from Canada.

Thumbnail of user sadiak16
1 review
0 helpful votes
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September 9th, 2024
Verified purchase
• Updated review

Fragrance Buy offers some of the best prices in the GTA, along with fast shipping and excellent customer service. Doing business with them always leaves me with a good experience.

Thank you Fragrance Buy!

Great service and amazing prices!
June 13th, 2024
Verified purchase
• Previous review

I recently purchased 3 fragrances from FragranceBuy.ca and I couldn't be more satisfied with the entire experience. My package arrived on time and in perfect condition. Not only was I thrilled with my purchase, but the customer service was exceptional. They were quick to respond to my inquiries and genuinely cared about my satisfaction. I will definitely be a returning customer!

Thank you, FragranceBuy.ca!

Great service!
January 6th, 2023
Verified purchase
• Previous review

Thank you! Very happy with good prices and quick shipping. Will definitely recommend and buy again

Thumbnail of user maikelm3
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I order almost all my perfumes from this FragranceBuy. They offer fast shipping and very competitive pricing. Also there are ofter promos where you can save big on your fragrances. Customer service is amazing, they answer fast.

Thumbnail of user runattopspeed
1 review
1 helpful vote
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September 15th, 2024

I was a shopper at Fragrancebuy.ca but no longer. I personally cannot deal with a company that doesn't offer customer service. It all starts from the phone call that sends you to their "help" email. You leave a voicemail because there's no other option. VM left, then email let's hope they reach out. If it's a matter that needs to be resolved quickly, you will be quickly out of luck. I'm not sure if they are profiting from shipping fragrances then making the customer pay 14.95 to ship it back, instead of canceling orders, no matter what, is how it seems because there's no other option. Not very ethical in my opinion.

Products used:
Habit Rouge By Guerlain EDP M 100ml Tester

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Kathie, we sincerely apologize for any inconvenience caused by our processes, including the return shipping fees and the difficulty in reaching us by phone. Please rest assured, we issued a full refund for your order. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user anjeshs
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Lots of perfume collection to choose from, all great quality from what i ordered.

Some scent i tried from smaller off brands are too cheap and overpowering, just not good. Stick to known brands and its good

Thumbnail of user marcb902
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Fragrancebuy are heaven sent.
I'm just towards the beginning of really being interested in fragrances and there is a whole world to discover.
My "to try" list is forever growing and it seems like for every new scent I try there are two more added to my list.
Fragrancebuy have been absolutely wonderful to deal with. Their prices are unbeatable, their products are top notch and genuine, their shipping boxes are so well done and really protect the treasures inside (and when I see their distinct package arrive I feel a little burst of joy), their shipping is quick and if you ever need to reach out to them their customer service communication is excellent.
They have really been a game changer for this noob.
Thanks FB, keep up the great work.

Thumbnail of user dawudb2
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

As per customer I buy perfume from frgancey for long time the perfume are good &service 👍 but my comment on this is why I don't get more discounts or gifts to make us love been with you guys & also give recommendations to other friends that helps more I guess

Thumbnail of user jamesg5443
1 review
0 helpful votes
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September 5th, 2024
Verified purchase
• Updated review

I am a repeat buyer at fragrancebuy.ca
I have yet to receive an bogus fragrance from them so far and I have 5-10 orders with a price tag of 250+ for each. Reasonable discounted prices with authentication products. You can't go wrong with the good people at fragrancebuy.ca

Great experience with below retail prices!
June 23rd, 2024
Verified purchase
• Previous review

Great experience with below retail prices! Authentic rather it be a tester or full presentation, you can't go wrong!

Thumbnail of user jasonl2145
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I ordered two products and it was packed well in a banded box with packing peanuts with safety tamper seal on the outside. The checkout process was simple and shipping was fast. Got exactly what I ordered at an amazing price. Definitely recommend and will buy again!

Service
Value
Shipping
Quality
Thumbnail of user isaach256
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

All my fragrances ive bought from you guys i have already smelled before hand but nothing compares to your prices i will continue to use this website and i continue to try to convince people to use it as well.

Thumbnail of user beatrizc21
2 reviews
1 helpful vote
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September 24th, 2024
Verified purchase

Since the day one my experience with fragrance buy was the best, shipping super fast and packaging the best, items or fragrances are super authentic and one of the best prices in the market I always comeback im super grateful, thanks

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 19 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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