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Fragrance Buy has a rating of 4.8 stars from 6,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Thank you FragranceBuy for providing quality service and top notch choice fragrance….for us who loooooovvvvveeee scents, the affordability is on point…THANK YOU!
Date of experience: September 5, 2024
I've been buying from FB for a while now, the service has been consistently good and prices are great too.
Only thing is limited stock of items, but that's understandable given the low prices.
Very satisfied overall.
Date of experience: July 11, 2024
L love to buy at this website, always get the most newest releases at the best price! L will keep buying at this site.
Date of experience: September 2, 2024
The fragrance and shopping experience was good as usual, but this time, Fedex decided it would not leave my parcel on the side doorstep instead requiring me to be present whenever they happened to drop by. I work like most folks during the day so bad news for me, they kept my bottle of Dior homme intense leaving me with a "we tried to deliver but you weren't there" sticker. No info whatsoever as to where I could go pick it up.
The folks at Fragrancebuy found the location of my parcel quickly, but I had to drive half an hour just to get to the Fedex warehouse where my fragrance was being held.
I bought many times from Fragrancebuy and it's the first time the delivery company won't leave my bottle at the door.
I will not buy again if I can't have my perfumes dropped at my door, this is a big NO NO! For me.
137$ worth of fragrance should not require a signature unless it comes with a 75" TV:-)
Edit: Fragrancebuy refunded the shipping fees. Thank you, I know this was not your fault but I appreciate your help. As for me: Fedex no more, I'll go with any other carrier available from now on
Date of experience: August 12, 2024
Been doing business with Fragbuy for over 2 years. Never any hassle, great selection, great prices and fast shipping. Can't beat that!
Date of experience: August 26, 2024
Very timely delivery, good packaging, and loads of inventory to choose from.
Date of experience: September 20, 2024
I've been ordering from the company for years and will continue all items we're perfectly packaged.
Date of experience: September 20, 2024
Received cologne timely! All was well with the box, no damage.
Date of experience: September 20, 2024
I received a great service from Maria and Ashley. They were certainly helpful after I found on of the fragrances glass is broken at the edge. They assisted by offering me multiple solutions.
Overall, always coming to buy more amazing scents from Fragrancebuy.ca!
Date of experience: July 15, 2024
Ordered a few perfumes but one of them is damaged and not authentic. Not much support from the team
*Edited - Customer support reached out and took prompt action to resolve the issue
Date of experience: August 8, 2024
Pleased with service provided, I bought it because of the reviews and I like the perfume but not my favourite.
Date of experience: August 30, 2024
Recently made a purchase during the annual Canada Day sale and came across some awesome deals. The communication, speed, and quality of delivery was top notch. I make all of my fragrance purchases from this site unless they don't have it, which is not many.
Date of experience: July 9, 2024
I've made many purchases with Fragrance Buy and have never been disappointed. It's always secure and packaged well, while arriving quickly. Awesome job, keep up the great work.
Date of experience: April 28, 2024
This is my 5th purchase through FragranceBuy.ca, this year, and every one of them has met and exceeded my expectations. I used to have a couple of other go to sites for my fragrance needs, but now I only use this one. Can't go wrong!
Date of experience: January 1, 2024
Fragrance Buy is in my opinion one of the best sites to purchase high end fragrances from. They are quick, reliable, and have a lot of great deals.
Date of experience: July 20, 2023
I live in an apartment abd the buzzer code wasn't captured when.i ordered. Someone tried to call me and I wasn't able to pick up. No other attempt was made to reach me, even though my name is in the directory someone could have buzzed up that way. Instead I got a vague message that thd delivery failed and would be attempted again at some point. I had to follow up to find out how and when. This was my first time having a problem with delivery, but it was frustrating
Fragrance buy reached out about this issue. I certainly wasn't expecting them to, but I am grateful for the quick response and the swift action they took to acknowledge my concern and resolve the matter. I will not hesitate to order from them again.
Date of experience: July 19, 2024
Great products, great price. I would order a lot more if free shipping was available when you purchase a lower amount of product.
Date of experience: August 26, 2024
Haven't found better prices anywhere and shipping, even from Canada is fast.
Date of experience: September 19, 2024
Francebuy.ca provides speedy shipping. The fragrance is placed in a very sturdy box and is well-packed.
Date of experience: August 30, 2024
Good price, items packed very well, and fast delivery.
Date of experience: May 21, 2024
Order went smoothly, and sent in a timely fashion. Would definitely purchase from FrangranceBuy again.
Date of experience: January 4, 2023
These guys are an amazing online retailer. Awesome prices, genuine products, fast shipping. I have been purchasing with them for over 10 years and will continue! Thanks again.
Date of experience: August 13, 2024
I got what I wanted at a great price, just wish they had more supply.
Date of experience: September 15, 2024
Great selection, great prices, fast shipping, excellent packaging, everything right the first time. Will be ordering again.
Date of experience: August 24, 2024
This recent order was my 4th or 5th order, Whenever I order between 150-250$ but couldn't received any free samples which is kinda disappointing and for the offer just hardly get 5-10% off not more then that and most of the time products are.
Date of experience: July 13, 2024
Really amazing website specifically for middle eastern perfumes and designers with great price value. Really appreciated service for fragrance collector
Date of experience: September 21, 2023
Bought a number of fragrances recently and the experience has been nothing but amazing… From picking and choosing online until delivery it was smooth. Most of the fragrances were gifts to friends and family and all of them were very appreciated…. There are some good noses there who would have picked anything that is not legit or strayed from the originals…
Thanks FB team. Keep up the good work..
Date of experience: July 9, 2024
Legit products at reasonable price and an excellent service makes FragranceBuy the goto place for getting fragrances. An example for how "direct to customer" businesses are to be run.
Date of experience: April 29, 2024
It's been an excellent experience purchasing from Fragrancebuy and especially around holiday times.
Date of experience: December 27, 2022
This was my first time ordering from fragrance buy, It was packaged well, great customer service and you can tell Fragrance Buy cares for their community. 100% recommend best discounter fragrance site
Date of experience: July 15, 2024
Ordered 3 weeks ago and still haven't received. Was hoping for a smooth experience purchasing through fragrance buy
Date of experience: August 31, 2024
Hello Arman, we truly apologize for the delay in receiving your order and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Products were as described, a little disappointed in the included Canada Day free sample. The biggest issue was the carrier must have thrown the box, corner was busted open and it had been glued shut on the front
Date of experience: July 12, 2024
Items ordered are delivered promptly and it is very addictive to see that box on the doorstep.
Date of experience: February 11, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Sunny, we truly apologize for not including samples with your order and for the low discount offered during our Canada Day sale. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team