Fragrance Buy has a rating of 4.8 stars from 6,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
I've ordered from FragranceBuy around 4/5 times and every single time has been a complete breeze. I always get my orders within a few days - packaging is 10/10. Quality is always 10/10. Literally couldn't ask for anything better! I recommend FragranceBuy to all of my friends/family!
Date of experience: March 29, 2024
Fragrancebuy, is my go to for fragrances, great shipping, good pricing and selection. I wish the sales went on more often.
Searching for things can be a bit annoying, I wish I could search for specific bottle sizes,l for example, and sometimes it feels like when something sold out it's gone forever. Great site, would highly reccomend
Date of experience: April 5, 2024
As stated in the title plus great service are just a few of the many reasons I have bought over 30 fragrances from them. If I had one complaint it would be how the discount is used when you build up your purchases. I have lost my $10 discount due to the way their system delivers your discount. Overall an amazing company that I would highly recommend.
Date of experience: October 9, 2023
Amazing service with how fast and well the fragrances are shipped. Truly my favorite place and will buy more in the very near future. Continue providing your best service and others will soon continue to follow. HIGHLY RECOMMEND THEM TO ALL FRAGRANCE LOVERS and those who are just looking for a favorite.
Date of experience: March 12, 2023
Company genuinely goes above and beyond to help if there's an issue. They have extremely fast shipping and amazing packaging and not to mention the best pricing around hands down. I wouldn't shop anywhere else!
Tip for consumers:
Beyond great customer service. Great packaging. Wouldn’t shop anywhere else
Products used:
Cologne
Date of experience: October 13, 2023
Fragrance buy team has always been polite to me when I try to reach out for any sort of help I need to resolve any issues like shipping delays and so forth.
Thank you for being such a wonderful place that provides amazing products for reasonable prices
I've been buying from them since 2016. On and off...
Date of experience: July 11, 2023
They delivered authentic, quality products with the discounted prices. Shipping took a while and my package got delayed with fed ex. However long shipping is to be expected since I am in the United States and it's coming from Canada
Date of experience: March 20, 2023
My order was shipped and then returned without me receiving it. Numerous attempts to reach customer service have been met with silence.
Used to think this was the best option for fragrances in Canada. I'll be reconsidering in the future.
Date of experience: January 6, 2023
The products I ordered were received in good order and packaged nicely. No damages in transit. My only reason for 4 stars instead of 5 is due to the shipping. I live in an apartment building and there has been items stolen in the past. I try my best to be home when I'm expecting orders, and that all depends on tracking. The tracking for my order was poorly executed. It let me know when it was shipped, when it arrived at the sorting facility, and when it's out for delivery. Other than that, there are no updates. My next purchase, I'll pay for Canada Post since it's placed in a locked box for pickup and won't just be left anywhere depending on the delivery service.
Date of experience: December 3, 2023
Shipping was pretty much on time base on the schedule provided. Just that it takes a few days to process. Overall they are way better than fragrance x. I gave the a four star plus their price are not bad.
Date of experience: January 11, 2023
My experience so far with this company has been great. There have been a couple of issues/mistakes, but customer service has been wonderful. They are quick to respond and offer solutions when necessary. The shipping has been fast and the products are good and seem to be legitimate. They also carry a vast selection and are quick to find or restock perfumes when you click on the 'notify me when back in stock' tab. They are quickly becoming my number one place for Fragrance shopping. Keep up the good work! Having excellent customer service is the key to a good business and I am very happy with that. Please don't ever change!
Date of experience: January 24, 2023
What I love about this site is that you get access to so many hard to find fragrances or Europe-only releases making it possible for enthusiasts like me to be able to own the fragrances we covet. Always fast shipping and processing time & the purchasing experience is A+++!
Date of experience: March 3, 2023
I must say that Fragrance Buy delivered my goods in perfect condition and within two or 3 days after confirming my order. I hope this will never change because getting my goods just in time for weekend is important to me.
Great job guys and keep pushing those deliveries out on time.
Date of experience: November 14, 2023
My package was tampered with and one perfume was missing. I have sent emails with pictures multiple times and called your toll fee number multiple times and left messages. Responses are very poor. I can't seem to get a concrete answer on what is happening. It's clear that my package was opened and then re-taped with clear packing tape. I am looking for the stolen perfume to be replaced and would appreciate a response back from someone ASAP.
EDIT: after posting this message I did get my issue resolved. Thank you to FragranceBuy for finally resolving the issue.
Date of experience: October 30, 2023
Took a little longer than expected to receive but it's normal considering the Canada day specials, which would have resulted in high volumes of orders. Otherwise, quick service, great prices and good range of products.
Only suggestion would be allocating an easy way for customers to recommend products they would love and setting up an efficient feedback loop in the event you choose to stock the recommended products.
Date of experience: July 18, 2023
They just can't keep up with the demand, best sellers are always out of stock, and lastly for someone who purchases fragrances based on online reputation and rating from influencers, no samples are made available to test out fragrances for sale and none are shipped with product complimentary.
Improve above you will be untouchable
Date of experience: December 15, 2023
Ordering colognes (once in stock) is quick and easy, I've never had an hiccup. If there will be a delay in the delivery date, Fragrance buy, generally sends an email regarding this delay. This is generally around any holiday, depending on when you place an order. I would recommend anyone to purchase from FB, you save a lot.
Date of experience: November 18, 2023
I was impressed by Fragrance Buy during COVID-19 because they had fragrance supplies on hand and quickly restocked when they ran out. It is simple to place an order and to communicate with their staff.
Date of experience: February 13, 2023
Was a little skeptical at first being that they are located in Canada. But package was delivered as promised & they also take great care in securing your order. I most definitely will be ordering again & also telling all my friends about you guys. Really appreciate you.
Date of experience: February 27, 2023
I had some questions after I received my order. I bought MFK and it doesn't last an hour I got worried it's a Fake. I emailed them twice to ask them. No one got back to me it's been almost a week. Till now I can't get hold of any one I just gave up on my $239 bottle I bought. Don't buy from there good prices yes … not sure about the quality. And really bad customer service
Date of experience: March 23, 2023
The fragrance came fairly quickly and on time from CA to US (Tx) and in great condition. It was packaged with lots of care. The scent itself smells wonderful. It is unisex but can't tend to lean more masculine.
Date of experience: February 28, 2023
I look forward to getting my hands on the fragrance buy boxes. They are always safely packaged and secure from tampering. Every fragrance is always as it's supposed to be and I really appreciate your company. The only thing that would make me happier is some additional big discount codes lol.
Date of experience: November 5, 2023
I ordered two colognes and they both arrived with in a week or so and with great packaging, where I was not concerned about the safety of my bottles. The prices were the best around as well, which made it easier for me to spend the money!
Date of experience: November 13, 2023
I spent over $200 on the tenth anniversary, minutes before the event went live and paid for my own shipping and did not receive a sample. The product that I bought is wonderful but this experience may taint where I choose to spend my $$$ next time.
Date of experience: November 6, 2023
Hi Justin, we sincerely apologize for the lack of samples included with your order and any frustration or inconvenience caused. We offered to include some extra samples with your next order, we followed up on November 12th and we await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team
I have placed over 12 different orders with Fragrance Buy and they are amazing with shipping my orders in a timely manner, all the boxes are packaged extremely snugged so there is no possibility of damaging, I have never received and damaged bottles, there prices are extremely competitive and if I have an issue they respond quickly to my emails. I would definitely recommend Fragrance Buy to others and look forward to continuing shopping with them in the near future!
Date of experience: April 29, 2024
I have bought 5 fragrances from fragrancebuy 3 times and i am always amazed from the prices even though it is oftentimes out of stock which would be the only downside from the platform.
Date of experience: June 8, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Jill, we're truly sorry to hear about your experience with your package being tampered with and the missing perfume. We can completely understand how frustrating this situation has been, especially after your efforts to reach out for assistance. Please rest assured, we issued a refund for the missing item. We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team