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Fragrance Buy has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I recently purchased a fragrance from Fragrancebuy, but unfortunately it didn't suit my tastes. I reached out to their customer service team and they were incredibly understanding and helpful, accepting my return without any hassle. Thank you Fragrancebuy for your excellent customer service and understanding!
Date of experience: March 30, 2023
I have used Fragrance Buy on several occasions and am to the point where I often wait for them to have something specific just so I can purchase it from them.
They have impeccable customer service and are outside the US so I enjoy not paying taxes. I had something rare break before it shipped and they replaced it, I also cancelled an order which they did for me without hesitation or issues.
Definitely the place I look at first for fragrances.
Date of experience: March 20, 2023
It delivered pretty quickly but the box was extremely hot when it got here. The perfume bottle itself was hot to the touch from sitting in the delivery vehicle all day. I hope this didn't ruin the perfume's scent or longevity :(
Date of experience: November 4, 2023
They have a wonderful selection of products and the quality of customer service is exceptional. The shipping is fast and they package your products so securely that you won't have to worry about your items getting damaged in transit. The cute little red boxes are a plus. I highly recommend!
Date of experience: November 23, 2023
My experience was extremely good! The company shipping is top tier. I didn't have to wait long to receive my fragrances. Love that. The selection of niche and designers is awesome. Great prices. Found this company through a Youtuber. A buyer for life. Lol.
Date of experience: July 23, 2023
After a short period of time, they refunded me the money for the perfume that did not reach me due to a mistake made by the carrier company. As a company that sells only online, I did not think that they could be reliable in such problems and even in refunding money, but Fragrancebuy company got full marks from me. From now on, I can continue shopping safely. Thank you Fragrancebuy.
Date of experience: February 15, 2024
The two fragrances I bought were shipped and delivered timely. The packaging was very well done. Was very pleased with the overall experience. This is the second time I've done business with Fragrance Buy and won't be the last.
Date of experience: March 12, 2024
The order got to my place in a reasonable amount of time. But the carrier didn't notify me that it was delivered. The package remained outside my door all day. I ordered food that evening and the delivery person stole the package.
Date of experience: September 28, 2023
Timely, updated communication of each step of the item. Fantastic!
Date of experience: July 28, 2024
I was pleasantly pleased when I was introduced to this website. I found the fragrances that I love and couldn't find elsewhere. At a very reasonable price. Thanks Fragrance buy I will be advertising for you. Oh and they provide quick shipping as well. 10 out of 10 for sure.
Date of experience: December 19, 2023
I've always had a great experience when I buy fragrances from fragrance buy.ca they have good prices and hard to find fragrances also like to say in the past when I had an issue they resolved it in a timely manner I would highly recommend this discount site and they have super fast shipping in my opinion
Date of experience: November 11, 2023
FragranceBuy offers an exceptional online perfume delivery experience with a wide selection and quick delivery. Their user-friendly website, secure payment, and thoughtful packaging make them a top choice for fragrance enthusiasts.
Date of experience: September 16, 2023
I had a wonderful experience for my first purchase with Fragance Buy. Shipping is fast and the choices are abundant. My only criticism is how often items go out of stock but that is minimal since there are many choices.
Date of experience: June 5, 2023
Have ordered numerous fragrances from this website and I have to say they are very easy to deal with. I've never had an issue with my order and it is shipping from outside my country and still gets to me on time. Definitely recommend using this website to order any fragrance. Plus the prices are always great.
Date of experience: January 4, 2023
Long shipping but incredible prices, Incredible Costumer service that they do answer problems and almost instant respond, Best page to buy Fragances!
Date of experience: July 16, 2024
This is the best experience I've had ordering perfumes online. My order was shipped the next business day and it was delivered to my door the day after that by a local courier. I received email and text notifications at every step. The perfume was authentic and packaged well. I'm very pleased and will continue to shop with FragBuy!
Date of experience: January 23, 2023
I have bought from Fragrancebuy for a few years now. Everything is always right. There products are legit. Prices are normally some of the best you will find. And, all of my shipments have always been correct and safely packaged. You can't ask for too much more.
Date of experience: January 5, 2023
All the perfume I ordered came in a very secure package, I'm very happy to received them. All are great perfume.
I suggest to put in your product website the type of perfum note or base scent etc. I get the review of perfume from you tube.
Date of experience: March 29, 2024
On time delivery and well packaged product. Very satisfied 😊
Date of experience: July 28, 2024
Would definitely order again as my order was perfectly handled with care.
Date of experience: July 27, 2024
Order took longer to process than usual most likely due to the holiday shopping everyone was doing so it is understood the handling times would be a bit longer. Other than that the actual shipping times was quick and the items were packed securely.
Date of experience: December 15, 2023
Edited: Got my refund and now I am happy. Thank you FragranceBuy in helping resolve this.
I've bought perfume from this company in the past and things went well but my last purchase was a different story. I Purchased two bottles last month and one of my perfumes was stolen. I filed a claim through Fragrancebuy and I've yet to hear anything about my claim. It's been almost two weeks. Would be nice if the customer service would tell the customer what's going on during the investigation. I won't be buying perfume from this company again because I fear if one of my perfumes gets stolen again, nothing will get done. I am extremely dissatisfied with the customer service.l
Date of experience: November 18, 2023
Even though all seven items were in the package, the security seal had been broken and the box was heavily taped with a clear tape. I am not sure where that could have happened, at the warehouse or shipping truck? The sample was not in the package, but not a big deal. I am glad whoever opened the box did not take the Guerlain bottle :)
Date of experience: June 26, 2023
I put in two orders separately but on the same day. First order was small and didn't qualify for free shipping nor did it allow me ti use sprays for it. Second order was a pricey fragrance and qualified for feee shipping. I paid extra for the secure ship or something to that effect on my first order. All I got out of that was one little sample. And everything came together. I expected just a little bit more with a big order.
Date of experience: May 15, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
