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Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 3rd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I always order fragrances from Fragrancebuy.ca and always have a great experience. The shipping is always fast and the orders are always correct. I can't speak to this product as it is a Christmas gift for my sister, but I've ordered this same fragrance from here for her before and no issues.
Date of experience: December 22, 2023
Great buying from you.
Overall experiences are very very good and satisfying.
Thank you
Date of experience: July 23, 2024
Order was placed in USD but somehow ended up in CAD.
Needed an invoice for that purchase, finally when the invoice was sent via email, it did not indicate the amount is in CAD, so had to contact you again just to ask you to indicate on the invoice, the amount paid is in CAD instead of USD.
Kind of a headache to have to go through that process.
The cologne arrived ok and in perfect condition.
Thank you
Date of experience: November 16, 2022
Todo fue rapido y con excelente calidad. De seguro seguire cmprando con ustedes. Gracias.
Date of experience: October 4, 2024
I was surprised that my order arrived from Canada faster than orders from in-state perfumers.
I wish Fragrance Buy show in description with name of item if it is Edp or Edt
Date of experience: April 21, 2024
As a fragrance YouTuber, I often recommend fragrances that can be purchased from FragranceBuy. I've always received my order quickly and correct. All the fragrances I've received have been authentic fragrances for good prices.
Date of experience: January 2, 2023
I could not believe the level of professionalism that went into completing my fragrance order. My packaged arrived sooner than expected,perfectly packaged and put on my side porch out of the sun. The packaging is a whole new level and is100% the reason why I am sold as a customer. I have already placed another order! I really appreciate the attention to detail. It takes the stress away from the customer.
Fragrancebuy.ca is #1
Date of experience: June 22, 2023
Everything was great. Except that I need to type 50 characters. I work 4 jobs and I'm doing this voluntarily to help you collect your data and I'm not sure why sitejabber is requiring a minimum of my time spent typing this message. I'm volunteering my time for this on your behalf for your business and to support Fragrancebuy. I don't think Fragrancebuy has any say with Sitejabber. So... Sitejabber: Could you make it so I can leave a shorter review and just say everything was great? Because everything was great. Except being required to type 50 characters. I should be able to write as brief a review as I want. It's my time I'm volunteering freely. End of rant with Sitejabber. Fragrancebuy is great.
Date of experience: December 11, 2023
Just a follow up on my last review. Fragbuy customer service reached out to me asap. It felt good to know that at least they read the comments and will react to any concerns they can rectify. They took corrective steps to make sure my next purchase would be a pleasant one. (most likely khamrah qahwa lol)
Products used:
cologne
Date of experience: December 11, 2023
As always fragbuy has great prices and is always up to date with the new clones and discounted designer but the delivery service is lacking. I purposely put do not leave package in front of apartment door at my condo. It even says on the package but the delivery person still left it at doorstep. Do these guys know what a porch pirate is? SMH. This may make me reconsider buying anything from your site anytime soon
Date of experience: December 3, 2023
I ordered a bottle at noon and i ordered another one at 18:30. I asked if it was possible to match both bottles in one box and pay shipping for one box. You agree and refund me for the second shipping. All was done in less than 12 hours. Thank's again for the excellent costumer service.
Date of experience: February 24, 2024
Received my perfume few days after i ordered and everything is fine. I would recomand my friends to shop at Fragrance buy.
Date of experience: November 9, 2023
Quick process and exactly what was described. We will be ordering again soon
Date of experience: July 22, 2024
Quick and easy. Reasonable priced designer perfume.
Date of experience: July 22, 2024
Shipping was extremely fast. Received my fragrance one day after it was shipped. Fragrance was shipped in a very sturdy cardboard box with styrofoam pellets in it to keep the product cushioned. Very happy with my purchase, thank you Fragrancebuy for an amazing shopping experience!
Date of experience: January 15, 2023
Bon Prix + Délais livraison rapide + Facile à commander
Date of experience: October 12, 2024
I love shopping for fragrances here. I always have great shopping experiences with fragrancebuy. The pricing on items are feasible. The purchasing process is easy and delivery is quick. I was surprised buy the packaging. The security and details were not expected. Highly recommend fragrancebuy.
Date of experience: June 12, 2023
Was looking for hubby cologne for awhile now at the stores couldn't find my luck went to Amazon and omg the prices were crazy I stumbled on to this website and I'm so glad I did. I will be buying from here from now on.
Date of experience: March 3, 2023
I purchased 2 Xerjoff colognes on a 10 year sale. I received the box soaking wet ( absolutely no protection in the box either basically tossed my colognes in a cardboard box and mailed them across the country), smelling extremely strong of parfum. I took some pictures and tossed the boxes in the outside trash bin. I then emailed customer support, as I purchased package protection. I wasn't responded to for 48 hours. They requested pictures of the broken cologne and by then I had already threw away the box & the trash had ran. Now they won't reply to any emails or help me out on the customer support side of things. I'm very frustrated and upset with the customer service. Had they had a phone number or customer support chat with instant replies I could have gotten pictures. This in no way is my fault & here I am losing $270!
Date of experience: November 11, 2023
An excellent authentic product, packaged securely, and shipped out fast. What more can you ask for? My second purchase. I am delighted to have discovered this Canadian company. Why buy from anywhere else?
Date of experience: April 10, 2023
I had some technical issues buying from the website. Customer service worked with me to troubleshoot and eventually it was resolved. I initially was skeptical about the authenticity of the perfumes. I purchased an acqua di parma perfume and compared it to a "knock off" from China and a 15mL small tester i got in store and can confirm that the product on Fragrance buy is 100% authentic. The smell is exactly the same as the sample tester I received from The Bay and the knock off from China smell is much weaker. Hope to continue purchasing!
Date of experience: December 23, 2023
The Fragrance buy ca website contains every existing and new release product at unbeatable prices comparing to every other discounted website I used before, at first, I was worried about how long it will take my order to delivered to me (I`m in Brooklyn, NY), only 5 days and my order arrived well packaged and safe. Also, one thing I did notice on the website is the selection of discontinued items at an incredibly competitive price. I`m definitely will be using Fragrance buy ca again in the future and will recomended to friends and family.
Date of experience: June 9, 2023
Ordered Xerjotff Toni Iommi for my husbands birthday and the bottle was leaking into the plastic bag packaging that it came in - no brand box! If a bottle of perfume doesn't come in the box they need to make it clear that it will arrive in just the bag
Date of experience: December 13, 2023
I have a package that was supposed to have been delivered Feb 13th showing in a city over from me. It's been 8 days in this status and not delivered. I called and the line hung up before I could leave a message and no one has reached out to me yet to resolve this and this is almost $300 that I spent.
Date of experience: February 21, 2023
Package arrived fairly fast since its an out of country's shipment. All fragamces where well packed in a strong box with packing from preventing broken fragrances. Extremely easy safe and fast checkout with outstanding comunication. Overall Im very happy with FrangranceBuy and I highly recommended... A++++
Date of experience: February 27, 2023
Took advantage of Fragrancebuy's awesome holiday sale to purchase my favorite Xerjoff. This was the 3rd bottle of Nio that I've purchased from Fragrancebuy. As always, quick shipping and great communication/updates regarding the tracking # for the shipment.
Date of experience: January 4, 2023
I recently purchased a niche fragrance from a brand name that I'm very familiar with and have been collecting for quite some time now. However, I had an issue with the magnetic cap, it wouldn't sit flush because the atomizer was incorrectly seated. This definitely affected the quality of the juice. I reached out to FragranceBuy and they immediately remedied the issue by sending me another bottle. I must say the customer service is stellar and they truly strive on making their customers happy. I'm definitely going to continue shopping from them to build up my fragrance collection.
Date of experience: February 15, 2023
I am thrilled with my first experience purchasing from Fragrancebuy. I found out about FB on reddit and am so glad I did. Delivery was perfect and I am excited to have added a couple more fragrances to my collection, at a very reasonable price to boot!
Date of experience: October 6, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Parker, we sincerely apologize for the damaged items received and the frustration, inconvenience, and disappointment caused. We reached out requesting photos of the damaged items in order to move forward with the claim, we await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team