• Bookmark

    Fragrance Buy

Fragrance Buy

Write a Review

Overview

Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 3rd among Perfume sites.

  • Service
    300
  • Value
    307
  • Shipping
    308
  • Returns
    118
  • Quality
    300

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,059
Neutral
13
Negative
103
View ratings trends
114
See all photos
How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Horrible service!”

Claudia L.
1/11/25

First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!

Date of experience: 1/1/25
See critical reviews

Reviews (6,118)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user kdd22
Canada
1 review
0 helpful votes
  • Send Message
May 12th, 2024
Verified purchase

I decided to give fragrance buy a try and was really impressed. Not only with the prices but the shipping and delivery as well. Was packaged securely and delivered quick. I will be ordering again

Date of experience: May 2, 2024

Thumbnail of user rogerc957
TT
1 review
0 helpful votes
  • Send Message
December 7th, 2023
Verified purchase

I have just received my order #FB*******, since i live in the Caribbean and i normal utilize a courier service for my area, i received an "obviously very used" 100ml tester of the Narciso Rodriguez fragrance with no plastic wrapping or cap (none of which was stated on the site) this item was supposed to be a Christmas gift for my brother in law. I am sure you'll agree that gifting someone an obviously partially used up fragrance is literally ridiculous. Now i am stuck with an item that i personally did not want, and more or less cannot return for logistical reasons.

Date of experience: November 14, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Roger, we sincerely apologize for the quality control issue for the fragrance received and the disappointment, frustration, and inconvenience caused. We issued a partial refund on November 15th and we await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user josebutchv
Canada
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

The courier who delivered the package from FragranceBuy did not follow my delivery instructions and it resulted to theft of the package. The incident was recorded by my surveillance camera and I immediately reported it to customer service through email and I got refunded within a week. It's awesome that the FragBuy team offers protection to their customers on incidents like this. Thank you FragBuy Team!

Date of experience: July 27, 2023

Thumbnail of user majidm27
Canada
1 review
0 helpful votes
  • Send Message
February 23rd, 2024
Verified purchase

I have buying my fragrances with fragrancebuy and 1 thing for sure is that the have legit and original products which is the most important when you buy fragrances so buying with fragrancebuy you have a peace of mind.

Date of experience: February 23, 2024

Thumbnail of user roberrf
Canada
1 review
0 helpful votes
  • Send Message
October 28th, 2023
Verified purchase

Where else can I get a massive discount because a cologne is missing 5% of its volume or doesn't come in a box?

If you are buying your scents anywhere else you need to stop.

I am going through a blue craze and picked up Azzaro Home, Torino21, Azur, i am not reviewing particular scents here but will say it was delivered in perfect condition and timely.

Date of experience: October 28, 2023

Thumbnail of user kevinp1612
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

This is not the first time or the last time I will use Fragrancebuy.ca This online store has an array of options, amazing delivery times and wonderful prices. This company has been and is always great to deal with!

Date of experience: December 30, 2022

Thumbnail of user angelg353
Florida
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Prices that are hard to beat fast delivery and very heling and understanding staff had problems on my first orders that were completely on me and the staff helped through it and even followed up until it was resolved.

Date of experience: January 2, 2023

Thumbnail of user bn136
Singapore
1 review
0 helpful votes
  • Send Message
July 12th, 2023
Verified purchase

Aside from the usual unbeatable pricing, superb selection and prompt delivery, 2 notables during my recent orders that I would like to highlight are: quick response and resolution of a leaking bottle issue and when I forgot to put in the free shipping code where a refund was issued immediately, after I reached to them, to reverse the shipping fee.
Thanks, Gary and the Fragrancebuy Team!

Date of experience: July 12, 2023

Thumbnail of user barronm9
North Carolina
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

As always, I received my shipment quickly and securely. I've been buying perfume from FragranceBuy.ca for over eight years now and have not been disappointed! Great selection; great prices; and excellent customer service. Will definitely continue buying from FragranceBuy.ca!

Date of experience: September 22, 2023

Thumbnail of user acm16
Colorado
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Parfums de Marly Pegasus is an exceptional fragrance that captivates the senses with its unique blend of notes. From the moment it touches the skin, a delightful symphony of bergamot, lavender, and almond fills the air, creating a fresh and invigorating aura. As the fragrance develops, the heart notes of jasmine, heliotrope, and geranium add a touch of floral elegance, while the base notes of vanilla, sandalwood, and amber provide a warm and comforting embrace. The longevity of Pegasus is impressive, as it lingers on the skin for hours, leaving a trail of sophistication and allure. Overall, Parfums de Marly Pegasus is a masterpiece that deserves praise for its luxurious composition, impeccable performance, and ability to evoke a sense of confidence and refinement

Date of experience: July 23, 2023

Thumbnail of user kennetha603
Missouri
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Great smelling fragrances.Products came relatively on time and in great packaging.It was my first time ordering from this company and I couldn't be more ecstatic that every fragrance was authentic and fully intact.

Date of experience: January 17, 2023

Thumbnail of user nsendal
Canada
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Fragbuy is a remarkable fragrance online shop for me; with an extensive collection of fragrances hard to find sometimes at unbeatable prices, and with a fast shipping. It is a must visit site for fragrance aficionados

Date of experience: May 29, 2023

Thumbnail of user sebastienb43
Canada
1 review
0 helpful votes
  • Send Message
December 10th, 2023
Verified purchase

I'ce ordered several colognes from Fragrancebuy over the years. From higher-end fragrances to cheap designers, and the bottles were all authentic. Will continue buying from them as long as they maintain their wide selection and competitice prices.

Date of experience: December 10, 2023

Thumbnail of user sandrat1433
Canada
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

I have been buying fragrances for years and have always been satisfied. I have also recommended the site. The only thing that would be nice is to give some samples to customers who spend at least $100 to try other fragrances in case they would want to purchase in the future.
None the less I am happy with my purchases and will continue to buy from Fragrancebuy

Date of experience: February 15, 2023

Thumbnail of user jamesn1945
Canada
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

FragranceBuy.ca is the best, great choice, discounts and fast secure delivery! Just received John Varvatos XX Artisan Teal to complete the set, checkmate…only wish FB would delete the pics of long, long gone fragrances, which can be tedious to scroll through…

Date of experience: July 9, 2023

Thumbnail of user tabisha5
Canada
1 review
1 helpful vote
  • Send Message
August 24th, 2023
Verified purchase

The quality of fragrances (over 10 bought) is nothing what I expected from their reviews. It seems highly unlikely that I got the 'bad batches' of almost every single fragrance I ordered, when all these fragrances were so highly reviewed; and since I placed 3 different orders of over 10 fragrances, it cannot have been that I was especially sent only the bad ones - so I have to conclude that "poor quality batches" are the ones that are usually stocked by FragranceBuy, possibly at steeper discounts from manufacturers. Highly disappointed!

Date of experience: July 25, 2023

Thumbnail of user timothyb1677
Canada
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

I recently purchased men's colognes from this online store, and I couldn't be more pleased with the experience. The service was outstanding, and the shipping was incredibly fast. I received my order in no time, and the products were well-packaged and in perfect condition. The selection of colognes was impressive, and the prices were competitive. I highly recommend this store for anyone looking for great service and fast shipping when it comes to men's fragrances.

Date of experience: October 22, 2023

Thumbnail of user harrys825
Canada
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Fragrancebuy continuously impresses me, there serves is top notch and there's unbeatable. I have been a long standing costumer and I am yet to ever have an issue with order. I would high recommend them to anyone.

Date of experience: October 15, 2023

Thumbnail of user leew844
Illinois
1 review
0 helpful votes
  • Send Message
April 10th, 2023
Verified purchase

Have a very good selection of products and for the products they don't have in stock you can add to your wishlist and/or get notified when available. The prices are the best I could find and they get your products shipped very quickly. Great experience overall.

Date of experience: April 10, 2023

Thumbnail of user kevinv738
Canada
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Items from FragranceBuy sells out very very quickly. My order shipped 3 days after I placed the order and arrived very quickly after that. The items are in good shape with no defects.

Overall, I'm pleased with the service and will continue to use their website.

Date of experience: February 2, 2023

Thumbnail of user teresas1817
Canada
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

Ordered 3 products, of 2 were blind buys.
They were all excellent. Only wished Fidji came in a bigger bottle, but it only was in 50 ml. Same for the J'ai Ose. Demeters Pink Lemonade was in a 120 ml, so that one will last me through the summer. I'm pretty happy with the way it was packaged too, loved the tamper proof box. Thank you and will order again.

Date of experience: May 14, 2023

Thumbnail of user richarda2367
New Jersey
1 review
0 helpful votes
  • Send Message
February 18th, 2023
Verified purchase

I spend a lot of money, you guys give no samples unlike your competition.
I hope you change that policy soon, or I will take my buiness elseware.
Just ordered another fragrance and again, no samples nothing.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 19, 2023

Thumbnail of user williamf2156
Canada
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

I've been purchasing Givenchy Gentleman for 45 years. It's the only fragarance I ever buy. I bought one from you several months ago and it came in the familiar black box with cellophane wrapping. The one I just received from you came in a bigger white box with no wrapping and it says 'Tester- Not For Resale' on the box. I'm not sure what that's all about and I don't know if it will even have the same fragrance. I will be hesitant to purchase this from you again. Yours truly, Bill Frisque

Date of experience: April 14, 2023

Thumbnail of user anwoyb
Canada
1 review
0 helpful votes
  • Send Message
July 31st, 2024
Verified purchase

I ordered 2 scents both came super quick perfect condition

Date of experience: July 21, 2024

Thumbnail of user mistyl269
Michigan
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

I've been shopping Fragrancebuy for several years. Always a wonderful experience! Always great shipping and packaging, I've landed SO many great deals on hard to find and discontinued items. Great prices, always authentic. The best in the business!

Date of experience: November 6, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about Fragrance Buy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fragrance Buy?