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Fragrance Buy has a rating of 4.8 stars from 5,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
The only problem with Fragrancebuy is the loyalty program. The more you buy, the more benefits you will get, however, you only are allowed to use one benefit per order, and receive a bunch of more benefits for the next ones again! Meaning you'll never get to that point to use your promos, and they are actually useless. Imagine you have 10 free shippings and 5 discount coupons. You can either use free shipping or discount coupons which is so weird.
Date of experience: August 30, 2024
As this was my first time ordering from here I wasn't sure how long it would take. Turns out it took just over a week, which is fine, but I never received an email saying anything about when it was shipped. Luckily I had the shop app so it told me when and where the package was. When the package arrived it was packaged the best out of any fragrance discounters that I have ordered from.
Date of experience: August 12, 2024
I was surprised to find Deziro by Nishane on fragrancebuy.ca; and luckily with some discounts, i was able to purchase at an unheard of price! Of course it took its usual time to clear customs but am very happy with the purchase!
Date of experience: November 12, 2024
I thought I would try this fragrance as Patchouli it is my Favorite Fragrance and it was affordable. I am so disappointed as this fragrance smells absolutely nothing like Patchouli and I do not like the fragrance at all!
Date of experience: December 6, 2024
Hello Cathy, we sincerely apologize for the Just Jack Patchouli fragrance not meeting your expectations and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
So far I am happy with product except for the delivery time very slow and take longer time specially FedEx I think you should speed up the process and less mistakes with the labels and addresses and the old products must be removed from your inventory because the cologne loose their quality when old
Date of experience: November 15, 2024
Very happy and will purchase from Fragrancebuy again for certain. Great pricing and the Pegasus Exclusif scent is fully legitimate. Exact same scent and longevity as I've used in the past. Quick delivery.
Date of experience: August 17, 2024
My experience has been great since my first order. My only negative experience was a mix up in my order. I ordered two of the same fragrancenes, but my order was canceled and my money was refunded. I give you guys an A on pricing, packing, and prompt delivery. 👍
Date of experience: August 31, 2024
I love shopping at this site. Fragrancebuy Is the best.
Date of experience: December 20, 2024
I was surprisingly satisfied. My order came in an timely manner. The prices were great. The quality of the product were good as well. Overall my first experience was an A+
Date of experience: December 3, 2022
I have bought multiple bottles of cologne on here and it's been amazing! I bought a bottle during a sale and finally got around to opening it. It won't spray at all!
I called for help but because it was passed 14 day return policy a return wasn't in the cards.
I understood the policy but I only want to replace a broken product. Don't agree that something couldn't be done.
Date of experience: August 11, 2024
Overall, I'm happy with my purchase, but I'd like to share some feedback. One of the fragrances, Afnan Supremacy Collector's Edition EDP M 100ml, has an issue—the cap doesn't fit the bottle properly, which seems like a manufacturing fault.
I've rated my experience 4 stars because of this issue, but I'm open to discussing it further if there's a resolution available.
Date of experience: December 14, 2024
Overall great experience with fragrance's, their prices, and the fast shipping.
Just wish the samples that come with the insurance would be as good as before.
I would get a lot of niche and similar samples as to what colognes i'd be ordering now, now they all arent as good as before and usually just brands i've never heard of.
Before: Xerjoff's, PDM, Creed, Initio
Date of experience: October 10, 2024
8/7/24 true rating 4.5 stars ( no samples)
I created an account months ago, but had been waiting for a few fragrances to come back in Stock.
I ordered three fragrances, they all smell magnificent I'm very pleased with my choices.
It took the order a week to arrive via delivery. Upon arrival the delivery package immediately stood out, it looked similar to a shoe box. Inside the fragrances were packed very neatly with foam pellets everywhere. I wish other delivery companies used a similar style to Fragrancebuy.
I was a bit disappointed that there were no samples included with my order. Over the years receiving samples with Fragrance purchases seems like common practice.
- For me samples allow me to experience new fragrances that I might otherwise never know about or view for example I once received a sample for penhaligon's halfeti and I fell in love with the fragrance. It was out of my price point but made me attempt to find things with a similar profile.
Date of experience: August 7, 2024
Ordering was easy process and shipping has been good even with postal strike which caused a few days delay... just wish i could buy small 2ml decants save doing blind buying... as don't have any place local to try
Date of experience: December 7, 2024
My first order just came the other day i live off mainland so expected some delay... but happy my order came well packed and no damage...
Just opened up a few and got good response from friends and co-workers... hope to do a follow up Order soon for gifts for X-mas
Date of experience: October 3, 2024
I got 14 fragrances. I got them fast, securely wrapped and the best part of all…INEXPENSIVE! I've bought from discounters in the past and this is now, by far, my favorite! They truly do customer service and quality products, TOP NOTCH!
Date of experience: September 6, 2024
Good pricing on outrageously expensive items. Happy to purchase these products at a price somewhat closer to their actual value. Thanks for making it happen, Fragrance Buy!
Date of experience: December 15, 2024
Large collection of different fragrances at incredible prices and very fast delivery. Packaging is always secure and amazing. Can't fault a single thing with my experience so far.
Date of experience: December 10, 2024
From ordering to delivery, it cannot be any easier. Products are packed carefully and received quickly. I will never buy any fragrances anywhere else.
Date of experience: December 14, 2024
My experience with Fragrance buy has been amazing incredibly fast shipping they notify you when things are about to restock and everything is authentic. Simply amazing
Date of experience: December 5, 2024
Always get my items quickly great packaging very reliable.I literally don't buy from anyone else. Everything is also authentic
Date of experience: August 30, 2024
Absolutely the best, great shipping, great selection.my bottles always come in safely
Date of experience: April 8, 2024
I have been using Fragrance Buy for over 12 years. Products are always genuine and love the rewards program (got free shipping). Keep up the great work!
Date of experience: November 19, 2024
Have been using Fragrance Buy since 2012. Service and product is always excellent. Keep up the great work.
Date of experience: July 15, 2024
Have been purchasing from Fragrance Buy since 2012 and the experience has been excellent. The products are always genuine and reasonably priced. They arrive quickly and safely, in proper packaging. In addition, love the rewards program; had enough "sprays" to get free shipping which is a great bonus. Highly recommend Fragrance Buy and refer them to friends and family whenever I get a chance!
Date of experience: March 25, 2024
We have been ordering from Fragrancebuy for over 10 years and our experience has always been fantastic. The items are always accurate; they are shipped quickly and packed very well. Highly recommend Frangrancebuy.
Date of experience: November 6, 2023
As always, Fragrancebuy delivers. Order was accurate and arrived quickly. I will keep buying from Fragrancebuy and keep recommending to my friends and family. Keep up the great work! Happy holidays!
Date of experience: December 26, 2022
Prices seem to be climbing but other than that I'm satisfied. I haven't had a bad experience yet. I wish there were cheaper shipping options or free with orders over $100
Date of experience: November 21, 2024
This was my first purchase from Fragrance Buy and I bought 2 perfumes at amazingly low prices. Shipping was quick and the fragrances were well packed to avoid breakage. Will definitely be back again.
Date of experience: November 17, 2024
Nothing but good things. Everything has been packaged good, no issues with delivery. My only gripe is that it doesn't have mind games on the site and that's just me being greedy.
Date of experience: September 26, 2024
Great selection of designer and niche colognes. The shipping is always amazing also... about the only place I order from that I receive my packages within a week, generally. Love you guys!
Date of experience: October 28, 2024
Have ordered a number of things from FragranceBuy, and have never been disappointed. I get what I want FAST!
Date of experience: June 20, 2024
In the crazy world of fragrance collecting, Fragbuy is a necessary solution to finding those shy scents, for a decent price. And the shipping is amazingly fast.
Date of experience: April 18, 2024
I was hesitant because the fragrance could only be found in Canada. They delivered super fast, very well packed and finally was able to get back my signature fragrance. Highly recommend.
Date of experience: November 16, 2024
I bought a cologne for my son's birthday and was really surprised with how quickly it arrived.
Great price and perfect gift!
I will be back to shop at Christmas time!
Date of experience: September 23, 2024
Straight up the best discounter. They ship out to the US I hear, but I myself am in Quebec, Canada. Great prices, quick delivery, and sometimes, a lil sampler present.
Date of experience: November 22, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Sadra, we sincerely apologize for the disappointment and frustration you've experienced with our loyalty program. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team