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Fragrance Buy has a rating of 4.7 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I received a damaged bottle. The plastic and the box were intact, but the bottle cap and one side of the bottle were smashed and bashed. This is my first time with this great company, but this time I am not satisfied.
UPDATE: I could not expect more than great things about Fragrancebuy.ca. They refund me and understood my concern. Great customer service.
Products used:
Cosmetics
Date of experience: February 9, 2023
From a great price, to easy online ordering, to informative emails about the progress of my order, to the receiving my order in perfection condition (due to the great packaging), I had an outstanding first buy on Frangrancebuy.com! I'd definitely recomend them. I ordered Dior Homme Parfum; it smells great!
Date of experience: May 7, 2023
I've used this site to purchase a variety of perfumes twice now and have been happy with my experience both times. Shipping is fast and my items are packed well for transport. Highly recommend.
Date of experience: March 23, 2024
I have bought many times from FRAGRANCEBUY. Always a great value for what you spend. Four out of five of my fragrances in my most recent purchase smelled lovely. The fifth fragrance smelled off. FRAGRANCEBUY refunded me the full amount I paid for the fragrance, even though it was open. Great customer service, I will definitely purchase fragrances from this online company again.
Thank you!
Products used:
Fragrances
Date of experience: December 15, 2023
Some of the fragrances that are sold on the website had been opened and resealed. Please check the cello wrap, it shouldn't have any sign that they were opened before and should have a tight seal. I had a recent issue when I bought a fragrance and it showed a sign that the cello wrap was opened before and resealed. In addition, upon checking the batch code on the bottle and box of the fragrance, both don't match. So please, double check any fragrance you're receiving. Good thing fragrancebuy has a good customer service and was able to return it.
Date of experience: June 26, 2023
Very satisfied with my purchase as always.fast delivery and good service. Thanks
Date of experience: July 19, 2024
Very satisfied with these fragrances, price, prompt delivery
Date of experience: December 19, 2023
Very satisfied I didn't expect anything but good experience. Great purchase. Thanks.
Date of experience: January 6, 2023
I received my fragrances the other day and they were as advertised and I am truly happy with the fragrances. I definitely recommend Fragrancebuy.ca. It is the best site for purchasing designer and niche fragrances
Date of experience: December 24, 2023
Awesome fragrance. Delivery was easy and quick. The only thing is that on the bottle the label of the house was very faint and not completely visible but that's the manufacturer issue not FragranceBuy
Date of experience: July 14, 2023
Few days ago I wrote a bad review about a purchase I made of a perfume, thinking the product wasn't legit but thanks to the help of fragancebuy I found out that the perfume wasn't working good on my skin due to my ph. They did everything that was in his hands to help me and at the end the accepted the perfume in return giving me a complete refund! Even though it wasn't their fault. Way to go fragrancebuy! Excellent experience buying perfumes with them. THANKS!
Date of experience: November 13, 2023
I was very satisfied with my first experience with FrangranceBuy. Price was the best that I found. Even the box it came in was very nice and professional. The only issue that I had was fedex marking the package as delivered 3 days before it actual showed up at my door, but that had nothing to do with service I received through FragranceBuy. Will order again.
Date of experience: February 24, 2023
The shipping was WAY to slow. I ordered something from FragranceNet and Giftexpress... and the came a lot quicker. FragranceNet has had its problem with shipping. And I have never received a sample from you. FragranceNet and Giftexpress do it all the time. Just saying.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
This is my first shopping experience on FragranceBuy. When I got the box it surprise me. The fragrances in the box are safe. The box provides protection and security. I would like to have more consumption on FragranceBuy in the future.
Date of experience: November 16, 2023
I've been wanting perfumes from a certain line and found them on here for half the price
I bought 2 and smelled just like the ones at the store
Date of experience: June 7, 2024
I'm still on the fence about the frag itself, it was a blind buy. But, fragbuy had a great deal on it. While shipping was not free, it was fast, and the packaging was excellent. Worth the wait from across the border.
Date of experience: July 16, 2023
Missoni Wave tester comes with no cap, it's a flashy magnetic cap that is a big part of the presentation. There is specification for any other of the testers out there, why was there no specification for this one.
Date of experience: December 15, 2023
Hi Avery, we sincerely apologize for the Missoni Wave tester received without a cap and the disappointment, frustration, and inconvenience caused. I'm afraid our testers by default do not come with a cap unless specified on our website, we apologize for this. We reached out via email and kindly await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team
Great customer service! I was looking for tabac exquis for months and you guys had it at the best price!
Date of experience: June 14, 2024
Super impressed. A mere two days from the time I rec'd my "Back in Stock" email to the time I had my bottle of Tocca's Cleopatra in my hands. Beyond thrilled as this is NOT an easy fragrance to find and when one does, the pricing is usually astronomical. Well done, FrangranceBuy!
Date of experience: January 29, 2024
I have had pretty good overall experiences with Fragrancebuy.ca for most items. However, I ordered a fragrance that was listed as a tester but did not say "no cap" and was not pictured as such. I've ordered quite a few testers from your company and all had a cap. This is kind of a big deal to me since the cap is a magnetic cap. Missoni Wave was the product. I also cannot apply my free shipping earned credits as a member which seems pointless. Every time I try to apply the offer code it's rejected. I am in the USA. I also redeemed a stackable gift card and used sprays to do so and it was NOT applied to my order. Seems like as a USA member there are issues using my earned member credits.
Date of experience: April 7, 2023
Amazing prices
Great products
Great shipping and presentation 👌🏼
Date of experience: July 18, 2024
Overall great experience. The price was very good and the packaging for shipping was impeccable. The $1 tack on for carbon offset(or whatever it was) was totally worth it, as my sample was amazing, and 20ml!
Date of experience: February 7, 2023
Fragrancebuy is the best. Love the care they put into shipping their fragrances in those red and white boxes. Shipping times are quick and the pricing is outstanding. The variety of their stock is the best online.
Date of experience: February 9, 2023
Delivery was fast and package was really good. My order came in great condition and the individual loved it.
Date of experience: June 15, 2024
My go too for fragrance shopping. Service, selection, cost and delivery is a level above the other discounters I've tried. I would definitely recommend over other discounters here in Canada.
Date of experience: March 17, 2024
Everything arrived in good condition and smells authentic
Date of experience: July 18, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Lisa, we sincerely apologize for the scent issue you are experiencing and the disappointment and frustration this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We reached out via email, we kindly await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team