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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    302
  • Value
    309
  • Shipping
    310
  • Returns
    120
  • Quality
    302

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.3%
Positive
2,087
Neutral
13
Negative
112
View ratings trends
120
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How would you rate FragranceBuy?

Reviews (6,172)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user anthonyr1786
Maryland
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I could not believe the level of professionalism that went into completing my fragrance order. My packaged arrived sooner than expected,perfectly packaged and put on my side porch out of the sun. The packaging is a whole new level and is100% the reason why I am sold as a customer. I have already placed another order! I really appreciate the attention to detail. It takes the stress away from the customer.
Fragrancebuy.ca is #1

Date of experience: June 22, 2023

Thumbnail of user brandonh852
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Shipping was extremely fast. Received my fragrance one day after it was shipped. Fragrance was shipped in a very sturdy cardboard box with styrofoam pellets in it to keep the product cushioned. Very happy with my purchase, thank you Fragrancebuy for an amazing shopping experience!

Date of experience: January 15, 2023

Thumbnail of user melf108
Canada
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Was looking for hubby cologne for awhile now at the stores couldn't find my luck went to Amazon and omg the prices were crazy I stumbled on to this website and I'm so glad I did. I will be buying from here from now on.

Date of experience: March 3, 2023

Thumbnail of user patricko714
Nevada
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Shipping was great. My bottle was perfect. I'm actually excited to continue my journey with this brand and this site.

Date of experience: July 7, 2024

Thumbnail of user stephenb2284
Canada
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I've been buying from FragranceBuy for about 5 years now, always fast service, great prices and genuine fragrances. I would say over 95% of my collection of 70+ fragrances came from them and I've always had great experiences with them. Thanks FragranceBuy, your the best.

Date of experience: November 10, 2022

Thumbnail of user joeys274
Canada
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I love shopping for fragrances here. I always have great shopping experiences with fragrancebuy. The pricing on items are feasible. The purchasing process is easy and delivery is quick. I was surprised buy the packaging. The security and details were not expected. Highly recommend fragrancebuy.

Date of experience: June 12, 2023

Thumbnail of user karls375
Maryland
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Fragrancebuy.ca has the fragrances I am looking for, the website is easy to use, I love their notices for fragrances I want that are out of stock, best location for Middle Eastern Clones and all at great prices. Shipping is fast and and well packaged.

Date of experience: September 16, 2022

Thumbnail of user jasonm3427
Delaware
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Everything was great. Except that I need to type 50 characters. I work 4 jobs and I'm doing this voluntarily to help you collect your data and I'm not sure why sitejabber is requiring a minimum of my time spent typing this message. I'm volunteering my time for this on your behalf for your business and to support Fragrancebuy. I don't think Fragrancebuy has any say with Sitejabber. So... Sitejabber: Could you make it so I can leave a shorter review and just say everything was great? Because everything was great. Except being required to type 50 characters. I should be able to write as brief a review as I want. It's my time I'm volunteering freely. End of rant with Sitejabber. Fragrancebuy is great.

Service
Value
Shipping
Quality

Date of experience: December 11, 2023

Thumbnail of user michaelh7805
Canada
1 review
0 helpful votes
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December 13th, 2023
• Updated review

Just a follow up on my last review. Fragbuy customer service reached out to me asap. It felt good to know that at least they read the comments and will react to any concerns they can rectify. They took corrective steps to make sure my next purchase would be a pleasant one. (most likely khamrah qahwa lol)

Products used:
cologne

Service
Value
Shipping
Returns
Quality

Date of experience: December 11, 2023

Need a better delivery service
December 26th, 2023
Verified purchase
• Previous review

As always fragbuy has great prices and is always up to date with the new clones and discounted designer but the delivery service is lacking. I purposely put do not leave package in front of apartment door at my condo. It even says on the package but the delivery person still left it at doorstep. Do these guys know what a porch pirate is? SMH. This may make me reconsider buying anything from your site anytime soon

Date of experience: December 3, 2023

Thumbnail of user pks22
Canada
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

An excellent authentic product, packaged securely, and shipped out fast. What more can you ask for? My second purchase. I am delighted to have discovered this Canadian company. Why buy from anywhere else?

Service
Value
Shipping
Quality

Date of experience: April 10, 2023

Thumbnail of user parkers128
Arkansas
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I purchased 2 Xerjoff colognes on a 10 year sale. I received the box soaking wet ( absolutely no protection in the box either basically tossed my colognes in a cardboard box and mailed them across the country), smelling extremely strong of parfum. I took some pictures and tossed the boxes in the outside trash bin. I then emailed customer support, as I purchased package protection. I wasn't responded to for 48 hours. They requested pictures of the broken cologne and by then I had already threw away the box & the trash had ran. Now they won't reply to any emails or help me out on the customer support side of things. I'm very frustrated and upset with the customer service. Had they had a phone number or customer support chat with instant replies I could have gotten pictures. This in no way is my fault & here I am losing $270!

Date of experience: November 11, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Parker, we sincerely apologize for the damaged items received and the frustration, inconvenience, and disappointment caused. We reached out requesting photos of the damaged items in order to move forward with the claim, we await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user melissae976
California
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Ships fast from Canada with FedEx--and I can redirect shipment for pickup at FedEx Office location to avoid porch pirates. No sales tax for US sales, great selection and prices. Green packaging, all cardboard and compostable packing peanuts. Fragrancebuy also has a great rewards/frequent buyers program. Products are genuine, no knockoffs or counterfeit items.

Date of experience: October 27, 2022

Thumbnail of user mahmouda155
Texas
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

The Fragrance buy ca website contains every existing and new release product at unbeatable prices comparing to every other discounted website I used before, at first, I was worried about how long it will take my order to delivered to me (I`m in Brooklyn, NY), only 5 days and my order arrived well packaged and safe. Also, one thing I did notice on the website is the selection of discontinued items at an incredibly competitive price. I`m definitely will be using Fragrance buy ca again in the future and will recomended to friends and family.

Date of experience: June 9, 2023

Thumbnail of user jaquelm
Canada
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Can't say any word than "Awsome".
I am so amazed with their price tags compared to other virtual fragrance store so immediately placed five order in my wish list.
In terms of shipment, estimated time of arrival is just bang on. I recieved the items all in good condition and secured propely.
Thank you fragrance buy.

Date of experience: October 6, 2022

Thumbnail of user quareang
Georgia
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I have a package that was supposed to have been delivered Feb 13th showing in a city over from me. It's been 8 days in this status and not delivered. I called and the line hung up before I could leave a message and no one has reached out to me yet to resolve this and this is almost $300 that I spent.

Date of experience: February 21, 2023

Thumbnail of user pedrog295
Florida
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Package arrived fairly fast since its an out of country's shipment. All fragamces where well packed in a strong box with packing from preventing broken fragrances. Extremely easy safe and fast checkout with outstanding comunication. Overall Im very happy with FrangranceBuy and I highly recommended... A++++

Date of experience: February 27, 2023

Thumbnail of user ashleym842
Texas
2 reviews
0 helpful votes
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November 11th, 2022
Verified purchase

Woow! Where do I begin!? Fragrance buy CA is excellent in all that they do from purchase to delivery! My shopping experience has been excellent. It's easy to find fragrances, save them to a wish list and/or request notices for restock items. The packing and shipping experience is top notch! I always get notices when orders are shipped, in transit, or out for delivery. I love the membership tier program with certain level discounts for each! The prices are totally unbeatable and FBCA has every scent type from designer to niche to some indie brands. I've made several purchases and will continue shopping for my scents on FBCA. Oh and should you need to return, the process is seemless, the FBCA customer service team is very responsive via email and professional. They've set the bar in my book.

Date of experience: November 11, 2022

Thumbnail of user keyvans4
Canada
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I recently purchased a niche fragrance from a brand name that I'm very familiar with and have been collecting for quite some time now. However, I had an issue with the magnetic cap, it wouldn't sit flush because the atomizer was incorrectly seated. This definitely affected the quality of the juice. I reached out to FragranceBuy and they immediately remedied the issue by sending me another bottle. I must say the customer service is stellar and they truly strive on making their customers happy. I'm definitely going to continue shopping from them to build up my fragrance collection.

Date of experience: February 15, 2023

Thumbnail of user matthews2458
Georgia
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Took advantage of Fragrancebuy's awesome holiday sale to purchase my favorite Xerjoff. This was the 3rd bottle of Nio that I've purchased from Fragrancebuy. As always, quick shipping and great communication/updates regarding the tracking # for the shipment.

Date of experience: January 4, 2023

Thumbnail of user uchej1
Canada
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Fragrance had the exact scent. Will purchase next time loved the packaging

Service
Value
Shipping

Date of experience: July 28, 2024

Thumbnail of user davida5091
Canada
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

I had some technical issues buying from the website. Customer service worked with me to troubleshoot and eventually it was resolved. I initially was skeptical about the authenticity of the perfumes. I purchased an acqua di parma perfume and compared it to a "knock off" from China and a 15mL small tester i got in store and can confirm that the product on Fragrance buy is 100% authentic. The smell is exactly the same as the sample tester I received from The Bay and the knock off from China smell is much weaker. Hope to continue purchasing!

Date of experience: December 23, 2023

Thumbnail of user lizh358
Canada
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I am thrilled with my first experience purchasing from Fragrancebuy. I found out about FB on reddit and am so glad I did. Delivery was perfect and I am excited to have added a couple more fragrances to my collection, at a very reasonable price to boot!

Value

Date of experience: October 6, 2023

Thumbnail of user katew444
Canada
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Ordered Xerjotff Toni Iommi for my husbands birthday and the bottle was leaking into the plastic bag packaging that it came in - no brand box! If a bottle of perfume doesn't come in the box they need to make it clear that it will arrive in just the bag

Date of experience: December 13, 2023

Thumbnail of user manishp67
Canada
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Only one thing that you should do is try to change your shipping courier, specially "Shippie".
Last two times i had very very bad experience with them they have Zero percentage of experience of shipping, Zero percentage of experience of customer handling, never delivered on time, deliver product to wrong address
So my kindly request to you that please change this "Shippie" courier service as soon as possible.

Products used:
Cologne

Service
Value
Shipping
Quality

Date of experience: September 14, 2022

Thumbnail of user emmittf7
Illinois
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

In my fragrance journey FBC Has been the fragrance Site that I have purchased over 80% of my fragrance collection/wardrobe from, which is One of the many reasons why I'm able to give "very satisfied"rating when it comes to looking for and purchasing fragrances from Fragrance Buy Canada!

Date of experience: May 6, 2024

My FBC review
April 11th, 2024
Verified purchase
• Previous review

I have been a loyal customer for about 7 to 8 years, and I can honestly say that FBC is an absolutely outstanding online fragrance site that I would highly recommend FBC to anyone,
Whether they be someone just starting their fragrance journey, or someone who is a avid collector like myself. When it comes to designer fragrances houses independent, fragrances houses or niche fragrance houses FBC has some of the best if not thee best website, prices!

Date of experience: April 1, 2024

My FBC Review
October 11th, 2023
Verified purchase
• Previous review

I've been pleasantly pleased with my present and all my past experiences with Fragrance Buy Canada!

Date of experience: October 11, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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