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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user marquaviusw
Georgia
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Shipping was very fast and the packaging was great. They even included a free sample which is always a nice touch. Will always continue to order from them.

Date of experience: June 10, 2023

Thumbnail of user andresh80
New York
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

The package arrived promptly. The box was well packaged with the contents well protected. They even included a sample! Lovely experience overall and would definitely recommend to others.

Date of experience: March 13, 2023

Thumbnail of user carym86
Florida
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

If your package gets lost/stolen all they do is use scare tactics like you're a criminal. Not a very good feeling for a big spending customer like myself.

Date of experience: February 10, 2023

Thumbnail of user cherlinef
Washington
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

It started with the website. Easy to make purchase. Delivery wasn't as fast but understandable coming from canada to us. The products arrived safe. Thank you

Date of experience: January 13, 2023

Thumbnail of user bomia1
Canada
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

It was worth the price. Loved my purchase. I will be back for more

Date of experience: July 2, 2024

Thumbnail of user miker1801
California
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

FragranceBuy is my go to for all my colognes. They are fast and they have every cologne I'm looking for. Even if it's not available at the time I'll receive an email letting me know when the cologne is in. If I have any problems or questions their customer service responds quickly. I appreciate that from them. I highly recommend Fragrancebuy!

Date of experience: October 29, 2022

Thumbnail of user johng5507
Washington
1 review
2 helpful votes
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October 31st, 2022
Verified purchase

I have been shopping at Fragrance Buy for about three years, have spent thousands here. There prices keep going up. The thing I hate the most is their reward system, it is so hard to use. I have only used it once and had to have help from some one at Fragrance Buy. They need to fix it, they need to make easy for people to spend their money, there missing the boat.

Date of experience: October 1, 2022

Thumbnail of user kareng2353
Canada
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

I have been ordering here for about 3 years now or more, and it has become my "go to" site. I always check in with fragrancebuy first, when I am looking for a fragrance. They have designer and niche, at competitive prices making it also a "one-stop-shop. Not always, but many times when I was interested in certain rare fragrances, and could not find them anywhere, once I checked on Fragrancebuy, they had it! I really do enjoy shopping here.

Date of experience: September 22, 2022

Thumbnail of user jessicam3960
California
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

They wouldn't send me a replacement right away and expected me to send them back the item first before refunding me and expected me to place my own replacement order. Whenever this has happened with other retailers they simply apologize appropriately and just replace the damaged item free of charge without you needing to send anything back or refund you for it immediately because the fault falls on them and not the client and they ask for you to kindly send the damaged item back at YOUR earliest convenience. For the inconvenience they've given you by sending a damaged product these measures are what they consider the least they can do, especially when they claim 100% satisfaction guaranteed. Completely lacking in customer care and competency.

UPDATE: After this review they quickly reached out to me via email to rectify the issue. I did voice our that it was disappointing that I had to make my original review for them to meet me halfway with appropriate solutions. I am satisfied with the way we resolved the issue in the end.

Date of experience: September 8, 2023

Thumbnail of user keshavs23
Canada
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Best products with fast shipping i just love them.there price is very fair.and the quality is so good.i guess i have spent more them 4k 😅 but it still worth it

Date of experience: February 3, 2024

Thumbnail of user lailah32
Canada
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

I have been very impressed with FragranceBuy's products, their consistently fast shipping speed (often next day!), and most of all my interactions with their customer service team, which have been 100% genuine, helpful and kind! I am actually so pleased with my FragranceBuy experience, that I now wait for their products to restock, rather than purchase from other retailers. Like I said, 10/10!

Date of experience: November 9, 2022

Thumbnail of user mamyc
Canada
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Burberry week end is my favorite I am using it for many years now nothing to say about it fresh sensual smells soo good
But I like to try new scents too. This time it was Femme from Hugo Boss I loved it
That's my new favorite beside Red from Hugo Boss also
I love all the scents I tried so far and the price is worth it.

Date of experience: July 13, 2023

Thumbnail of user randyc814
North Carolina
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

First time buying from this site. Price was a little higher but that's to be expected after the shipping and conversion but the packaging was really nice and everything arrived fairly quick

Date of experience: February 20, 2023

Thumbnail of user jacoba453
Arkansas
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Found some clones that I really wanted to try here. The prices are very attractive and shipping was fine (CAN->US ~ 1.5 wk). The box was well packed and I didn't end up with anything damaged.

Date of experience: May 22, 2023

Thumbnail of user ramih19
Michigan
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Buying from here was an awesome experience. Process is simple, and delivery was very fast. Great prices for authentic products. Only downsides is that the shipping is expensive, so you may not save as much as you think. Also when buying a tester, the website does not notify if you will get a cap with the fragrance. It's a small thing but it is worth mentioning. Will definitely buy from here again!

Date of experience: October 18, 2022

Thumbnail of user jeffc1976
Canada
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

I'd have to tally it up but have probably purchased between 50 and 75 bottles from FragBuy. I go where the deals are. The fact that they are also Canadian is just the cherry on top.

Date of experience: January 27, 2023

Thumbnail of user wajahatm3
Canada
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I have been a customer since 2020 and I have ordered more than 100 perfumes. And I can say proudly not even a single one of them ever disappointed me. Best place to buy a perfume from. PERIOD…

Date of experience: February 24, 2023

Thumbnail of user robertc6135
Maryland
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Fragrancebuy.ca is a great reliable site for fragrance purchasing in terms of authenticity and variety. My only concern is the IN STOCK Alert/Reminder system. There's a delay on notifications on out stock items that become available. Most times when I do get notification that something is back in stock it's already Sold Out again. Other than that I've been satisfied with the products and service as I use it them frequently

Service
Value
Shipping
Quality

Date of experience: October 4, 2022

Thumbnail of user namrataj6
Canada
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

I always enjoy shopping from fragrancebuy.ca. The prices are amazingly very reasonable as compared to the other stores. The package is beautifully packed everytime. It's my perfect place for perfume shopping.

Date of experience: December 18, 2022

Thumbnail of user scottc2024
Minnesota
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Fragrancebuy.ca is probably the best fragrance discounter I utilize. Great selection, great price, great packing and packaging, and prompt shipping. Don't hesitate to order from them! My go-to supplier for fragrances!

Date of experience: September 16, 2022

Thumbnail of user lindaf2654
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

With all my orders through fragrancebuy I've never had a bad experience. The reviews on perfumes are a great help in deciding fragrances. Fragrancebuy is the only way I'll buy perfume

Date of experience: August 17, 2023

Thumbnail of user sancias1
Canada
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

I received my 5 perfumes of which one the nozzle is broken. I sent an email, actually a couple of emails only to get a response "
If a $5 card would help"if the perfume is salvageable
Gary from fragrance buy stepped in and got me the resolution just like I wanted. I love fragrance buy and now all the more cause of such amazing customer service

Date of experience: November 28, 2022

Thumbnail of user williaml2441
Georgia
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase
• Updated review

I simply love buying from Fragrancebuy.ca. I never have any worries and always receive my packages unharmed. Simply put I always try to buy my fragrances from Fragrancebuy.ca

Date of experience: April 12, 2024

Fragrancebuy experience
November 10th, 2023
Verified purchase
• Previous review

I buy from Fragrancebuy.ca because I trust them. I will continue to buy from them for that reason. I usually get my packages within 4 days of purchase. Basically I love Fragrancebuy.ca

Date of experience: November 10, 2023

Purchase of Khamrah
November 7th, 2022
Verified purchase
• Previous review

My purchase experience through FragranceBuy.ca was absolutely amazing. I will purchase more from them in the future. Easy to convert to US currency. Fabulous

Date of experience: November 7, 2022

Thumbnail of user nelsons183
Canada
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

I ordered 5 bottles of 4 different fragrances. The delivery was before what was initially quoted and the package was pristine when it was delivered. All fragrances were new in box with intact plastic wrap. In short everything was exactly what was promised. Thank you I will be shopping again!

Date of experience: December 17, 2022

Thumbnail of user roser749
Colorado
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Thank you so much! Good service and best prices. Love my perfume. Will buy from them again. Very satisfied!

Date of experience: July 16, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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