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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I have been a loyal costumer for a while now and the service always leaves me happy and satisfied. I bought many perfumes as a blind purchase and still was happy.
Date of experience: November 23, 2023
The fragrances I purchased were so reasonably priced. And the packaging was great! 0 damage or leaking.
Date of experience: April 11, 2024
I'm very pleased not only with the prices but with how quickly the shipments got out. Better than many other places I've fragrances from.
Date of experience: April 11, 2024
I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!
Tip for consumers:
Do not have time to deal with stupid ppl !!!
Gave up on arguing with what happened fragrance x never resolved issue product was never replaced had to our hase guft that day so order was nit refunded or even replaced for that matter service was horrible!!
Clearly an incompetence issue with fedex which is a risk shipper takes when shipping product!!
Someone should have taken responsibility should not have been me!!!!!
Not first time fedex negligible
Products used:
No products never received order total loss on order..
Date of experience: February 24, 2024
Very pleased with my purchase of Lalique Ombré Noir at a great price. The product was shipped immediately and at half the cost of some competitors. I will deal with Fragrance Buy in the future.
Date of experience: March 20, 2023
Ordered a couple of fragrances, one for me and one for my girlfriend. Got a great deal on both. Shipping wasn't the fastest but it's not that big of a deal.
Date of experience: October 17, 2023
I love buying with Fragrance Buy. I get to try perfumes I never would have thought of. They have become one of my places to shop for retail therapy.
Date of experience: May 6, 2024
Great prices, great selection and the delivery was quick and well packed. The only thing that bugs me is that they no longer have the little box that tells you what the fragrance notes are. I like to try new ones but now I have to google them first.
Date of experience: May 8, 2023
Selection has to be one of the best on the planet, what to speak of pricing and bonus sprays.
Date of experience: June 18, 2024
I made my initial order, but it didn't go as planned. I may give it another shot and provide feedback on my experience once more.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
Hello Abbas, we're very sorry to hear that your initial order didn’t go as planned. We completely understand how disappointing that can be. Thank you for considering giving us another chance—we truly appreciate it! Your feedback is invaluable to us, and we’re committed to improving your experience. We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team
I've had great success with FragranceBuy over the years. They have a great selection with great prices. And, the delivery is perfect: quick, efficient, and the bottles arrive in 1 piece.
Date of experience: September 2, 2023
I went on line looking to buy some Jovan after shave and found Fragrance was offering a set, 4 fl oz (118) ml of Jovan after shave and a 2 oz (59) ml of Jovan cologne spray so i ordered it. When i got my package i was disappointed to find only a 2 oz (59) ml Jovan after shave and the 2 oz (59)ml of the cologne.
Thanks disappointed Rick
Date of experience: November 24, 2022
Got my package, 1 from the 7 items I ordered i wasn't satisfied with and contacted the customer service and they were very helpful and helped me a lot to return the item and made me very comfortable and grateful
I am in the process to return it and receive the refund
Date of experience: December 7, 2022
FragBuy has the best selection and the best prices on the internet. Their customer service is prompt and very helpful. Will be making many purchases in the future!
Products used:
fragrances
Date of experience: January 25, 2023
Fragrancebuy.ca provided better prices and faster services than their competitors. I'm happy with my fragrances and definitely happy with the prices. This is my new favorite discount shop;
Date of experience: April 15, 2023
As always, the products received are perfect.
The best place to buy is to Fragrance Buy defenitively! Thank you for your good products and your fast delivery. 10/10
Date of experience: September 2, 2023
My go-to supplier for my fragrance wardrobe. FBCA has been great, I love to see my red-box on my ring cam.
Date of experience: May 17, 2024
Wonderful, I love my orders from FBCA. Love it... Love it... Love it... Love it... Love it... Love it... Love it... Love it... Love it...
Date of experience: January 29, 2024
The price that came up when I put the fragrance in my basket was different that what I was actually charged. I called and left a message but never got a call back. I was happy at how quickly I received my order but very disappointed that I was charged more and never got a call back.
Rachael Tention
George Tention
*******652
Date of experience: October 1, 2022
I ordered Lataafa Awaan (Pride Collection 2022) It showed up and it was as described. The only problem is, the shipper left it at the end of a long driveway(could have been stolen or taken) instead of dropping it at our door. When I order products from Amazon, it is delivered right to my door
Date of experience: November 20, 2022
Amazing prices of original perfumes not copies. And fast delivery with Fedex. Definitely my new place for all our perfumes.
Products used:
Perfumes
Date of experience: March 21, 2024
Great selection and pricing on designer and niche brands! Easy transaction and quick delivery. I have over 50 in my collection now and always use fragrancebuy for the eaae and reliability!
Date of experience: September 22, 2023
I received the order Friday, which is a holiday and the bottle of Xerjoff Iommi was defective. The team responded immediately after holiday break and was understanding and provided a resolution which made me very happy. This was definitely not necessary as it was a manufacturer defect on the bottle. But it was very nice having the website support their customers and keep them happy. Will definitely keep shopping with them and their nice prices.
Date of experience: December 27, 2022
Fragrance buy is great. Never had a bad experience, always get what I ordered in great condition. Best prices for frags also, can't beat it!
Date of experience: April 11, 2024
I was looking for Lalique white and black and i found it in a really good price the shipping and handling was expensive but was fast and the box where the cologne came was really good and the tracking was amazing I'm happy buying cologne in fragrance buy
Date of experience: September 19, 2022
Fragrance was well packaged and delivery was reasonably fast considering it came from out of country.
Date of experience: April 18, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.
Best regards,
The FragranceBuy Team