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Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I love buying with company they have excellent long lasting products i have placed many orders and I never had problems… thank you..
Date of experience: March 24, 2024
As always, doing business was smooth and trouble-free.
Date of experience: June 3, 2024
I ordered montale Paris rose elixir EDP 100ml. The cap is broken. Problems have been fixed now all is well
Products used:
Fragrance
Date of experience: September 20, 2023
Fragrance arrived very quickly and in excellent condition. I've used FragranceBuy for years and its always been a smooth experience
Date of experience: January 7, 2023
Good. I mistakenly ordered to wrong address and they help get product back.
Date of experience: June 2, 2024
I have ordered many fragrances from different websites during my fragrance journey. Most I have had a good experience with, but with a much higher price tag on the fragrance. Fragrancebuy.ca has the lowest prices and the largest selection of designer and niche fragrances available online while maintaining a lower price point than other websites. Also the perks associated with the loyalty program have saved me a lot of money on shipping when I'm only purchasing one fragrance. I can't speak for their customer service- because I've never had an issue with not one order. However, if their customer service is anything like their packing and shipping service, I'd say it's got to be exceptional! On not one of my 10+ orders have I ever received a broken bottle, a partial order because they ' forgot' an item, an issue with quality or quantity. And believe me, I have many fragrances from various other retailers in the past whom I have had those issues with. Not with Fragrance but.ca. Their packaging is top quality and orders are always correct. Period. So if your like me and you've tried the rest, now try the best. Thanks Fragrancebuy.ca! You have a customer for life with me!
Date of experience: September 20, 2022
The price was lower - great service promote delivery
Date of experience: June 3, 2024
Never received my order and had to wait 3 weeks before they cancelled it.
Date of experience: June 3, 2024
I love the prices and shipping/handling fragrancebuy provides. I was able to afford these beautiful fragrances at a lovely price.
Date of experience: February 12, 2023
Overall satisfied, service, delivery time and order accuracy.
Date of experience: June 3, 2024
I bought this last year and it is very good. They shipped it pretty fast. I use this fragrance for school and work. It keeps me fresh
Date of experience: March 28, 2024
Always a pleasure buying from FragranceBuy. Everything is well packaged and shipped promptly, and it's hard to beat the prices.
Date of experience: February 23, 2023
Great prices and Awesome and quick delivery with a robust box.
They sent bunch of free samples which I really enjoy.
I will definitely order again from Fragrancebuy.
Date of experience: November 8, 2022
I love this seller!
Great values and prompt shipping to the US. What more can I want?
Maybe stop buying frags I don't need, but will that happen?
Date of experience: September 28, 2023
I'm always happy with Fragrance Buy! It's my go-to for "Inspired By" fragrances, niche, and hard to get (In North America) fragrances. Someday I'll get actual Dior Homme Parfum! Just not today. I am on the list!
Date of experience: May 14, 2023
Thanks for making things right. Received the order and loving it. Will definitely shop at FragranceBuy in the future!
Date of experience: December 28, 2023
Have always received stellar service with Fragrancebuy.ca. Very appreciative of the speedy shipping and great samples with my orders.
Date of experience: November 28, 2023
Besides the great selection and prices, the way you pack your shipments is awesome, showing you care about the safety of our fragrances.
Thank you.
Date of experience: March 25, 2024
Very big selection of fragrances,a lot of the hard to find perfumes you have them.
Date of experience: November 27, 2023
FragranceBuy is one of those places that quickly becomes a go-to because you know you'll have a great experience.
Date of experience: November 6, 2023
Always a great experience. Never an issue. I just wished FragBuy had a US warehouse. Keep being awesome, Canada!
Date of experience: October 28, 2023
Got my fragrance quickly and at a great price. Experienced fragcom shoppers know this site is legit. But, if you're new to online fragrance shopping, don't hesitate to do business with this company.
Date of experience: September 29, 2022
I have been purchasing now a few years and never disappointed and price and service excellent great place to purchase your fragrances
Date of experience: February 11, 2024
I'm a perfume collector and purchased a lot of perfume from other places but since buying from Fragrancebuy couple years now this is the best place I've purchased from fastest delivery best prices and services I will never change supplier you guys are the best.
Date of experience: October 9, 2022
I love the delivery box, it is thick and filled with peanut foam protecting the fragrance and is very easy to open with a perforated tab to pull.
Date of experience: March 23, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Caroline, we sincerely apologize for your package not being delivered and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team