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Fragrance Buy has a rating of 4.8 stars from 6,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
I ordered 5 items, and one was not what I ordered. I ordered this for my birthday gift. I emailed more than 5 times and left 3 voice mails no one reached out or emailed back. After several emails, they replied to me that they were busy because of black Friday. Offred me a $10 gift card or they can arrange a free return for a full refund (which is not an option at all) rather than send me the exact item I ordered even though I have mentioned to them I ordered this for my wife's birthday gift.
After I replied to that email I had to wait 2 days to get a reply. I had to send a follow-up email to get a reply back. The funny thing is on that email they mentioned this - (We have attached a prepaid return label along with this email as promised. Once the returned item is dropped off at a USPS location and scanned in, we will be sure to send out the order. Kindly print, paste and drop via your closest post office at your earliest convenience. Please include the order number in the package, and email us once the item is dropped off and we'll begin the replacement process)
So basically I have to do all these things to get my item shipped instead of sending the item they missed. To me sounds like I'm the one who made the mistake. It's better to order from Amazon even though it's $2 more rather than doing all the print, labeling it, drop-offs, and emailing back to them.
Customer satisfaction 0 and very unprofessional.
Not even bother to help,
Very disappointed and this is my 1st time putting out a bad review for a seller/company.
Update - The issue was recovered very professionally. Larry was great and very professional and helpful. I will shop again from this site.
Date of experience: December 6, 2022
Package was delivered when expected in satisfactory condition
Date of experience: February 12, 2024
Package came in a very secured box in a timely manner. Great deals and prices I bought 6 perfumes.
Date of experience: November 14, 2023
You are the best in prize and quality.and deliver you made my Christmas
Date of experience: December 30, 2023
Very pleased overall. Will continue to purchase from this company and will recommend to other!
Date of experience: February 4, 2024
I am very satisfied with my first purchase. It smells so good. Already got two compliments😍😍
Date of experience: February 12, 2024
Best shipping and product packing I have experienced. Super fast delivery too!
Date of experience: February 11, 2024
Cheapest prices! Fast reliable delivery every time!
Date of experience: December 20, 2023
Great online prices! I have had 3 orders shipped in the last year and never had an issue. Orders arrive promptly and we'll packed.
Date of experience: October 25, 2023
Always quick and good prices. Samples never disappoint and loyalty program is solid.
Date of experience: December 25, 2023
Best prices for sought after fragrances, my go to site for a wide variety of designer & niche fragrances
Date of experience: September 17, 2022
I cannot be more happy with this perfume that I have wanted for a long time. This is a high level smell and the quality of the product is undeniable.
Date of experience: December 29, 2022
Easy to order. Fast delivery. Ordered 2 days before Xmas and got package on Xmas eve Saturday. Secure package.
Date of experience: December 27, 2022
The shipping was real quick as no damages to the box of the item I bought just very good
Date of experience: January 1, 2023
What can I say Fragrancebuy.ca has the best
PRICE
SELECTION
RESTOCK
REWARDS
SHIPPING
YALL JUST THE GOAT PERIOD!
Date of experience: October 9, 2023
I ordered a cologne for my bf and perfume for myself. Both were amazingly priced and came so fast.
Date of experience: March 4, 2023
Always deliver on time and I love the package. Fragrance buy is my go to buy my fragrances. 10/10
Date of experience: October 1, 2023
Everything was so good and I love to order from you!
Thank you!
Date of experience: December 19, 2023
Experience was easy to find what I wanted and I received my cologne in a fast and timely manner.
Date of experience: August 3, 2023
The package was delivered in a very timely manner. In comparison to other deliveries this was prompt and swift.
Date of experience: October 4, 2022
As advertised, arrived on time, no issues. I've made 3 orders now and so far I've had no problems.
Date of experience: February 5, 2023
Found a couple hard to find gems shipped to the US. Love the scents. Will be shopping again soon.
Date of experience: February 19, 2023
Box was sturdy and the fragrance boxes Bottles were in good shape and undamaged. Shipping was on time too.
Date of experience: December 7, 2022
Great deal on DIOR fragrance. Purchase was shipped quickly and was carefully packaged.
Date of experience: December 9, 2023
Very good service with a good variety of fragrances and amazing packaging
Date of experience: January 15, 2024
Great experience. Definitely going to order more and come back to the company
Date of experience: October 15, 2023
Came in a nice box I got done Burberry cologne and it smells really nice thank you for the price it was nice
Date of experience: October 10, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
