• Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    292
  • Value
    299
  • Shipping
    300
  • Returns
    115
  • Quality
    293

Proactively asks for customer feedback

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 94.3%
Positive
2,163
Neutral
16
Negative
114
108
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How would you rate Fragrance Buy?
Top Positive Review

“Fair prices, good service”

Mark L.
10/2/24

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.

Top Critical Review

“Mixed Experience with Authentic Colognes and Shipping Issues”

Salem A.
9/27/24

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

Reviews (5,692)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (44) delivery time (62) quality products (50) customer service (470) rewards program (33)
Thumbnail of user jamesw7007
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

My items arrived late, maybe because of the 4th of July holiday, but other than that, I'm satisfied.

Thumbnail of user michaelb12889
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

My order was delivered on time and in good condition.

Thumbnail of user kerolosh1
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Always find what i am looking for with great prices

Thumbnail of user aymanl23
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

You have perfumes I don't see anywhere else and the prices are great

Thumbnail of user judyc1644
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I love ordering from Fragrance Buy. Great prices and service to match!

Thumbnail of user brianw3109
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

If I could describe the experience in one word it would be excellent.

Thumbnail of user sheriffu
1 review
0 helpful votes
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September 18th, 2024
Verified purchase
Thumbnail of user c.h17
1 review
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September 17th, 2024
Verified purchase

Arrived quickly and well packaged. Very impressed! Will buy again

Thumbnail of user mouada8
1 review
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September 17th, 2024
Verified purchase

Highly recommend. Super fast shipping. It's always a pleasure buying from here.

Thumbnail of user nadiaa168
1 review
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August 8th, 2024
Verified purchase
• Updated review

Love buying from FragranceBuy.ca, their prices are unbeatable and have quick delivery service. I just love them, will always buy from them!

Love this Company
April 8th, 2024
Verified purchase
• Previous review

I've now bought 4 niche fragrances from FragranceBuy. Everything is legit and the shipping is very quick. I also love that the driver either calls or texts when package is being delivered. I will always buy my niche fragrances from them.

Excellent Service
January 8th, 2023
Verified purchase
• Previous review

This was my first niche purchase, great price and it was shipped quickly.

Thumbnail of user princeb69
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

The items ordered were all delivered perfectly. Great presentation! Will be ordering more in the future.

Thumbnail of user jordanc783
1 review
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September 16th, 2024
Verified purchase

Fast shipping and packaged well. Will be buying again in the future

Thumbnail of user pabloa171
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Love fragrancebuy, been buying for years and it's by far the best online shop for fragrances in Canada. Keep the good work guys!

Thumbnail of user karenr3571
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Goods were safely packed and delivered, Will purchase again.

Thumbnail of user sonnys77
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

I have never being disappointed by Fragrance Buy.
Please keep up the good work.

Sam

Last purchase
June 13th, 2024
Verified purchase
• Previous review

I made two orders within short time span. You were able to combine the orders into one without being told.I thought that was very good and were fair in giving me a refund on shipping costs.

The shipped parcel came in quick time with quality boxing and everything intact.
Thanks for a hassle free experience.

Fragrance Purchases
November 4th, 2023
Verified purchase
• Previous review

Just dropping a note of thanks for your hassle free transactions and notifications of re-stocked items.
Keep up the good work!

Fragrance Buy rating
September 3rd, 2023
Verified purchase
• Previous review

Got the item I wanted and was delivered quickly.
The packaging is always very nice and fitting for fragrances.

Thumbnail of user tatianak76
1 review
0 helpful votes
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September 15th, 2024
Verified purchase
• Updated review

Very pleased with your service, fast delivery and prices.

You are the best!
July 31st, 2024
Verified purchase
• Previous review

This is my favorite online store. Fastest delivery, high quality packaging, unbeatable prices.

I love your service
June 14th, 2024
Verified purchase
• Previous review

Fast delivery, good packaging, original perfumes. I would like the scents to be replenished more often and to be available.

Thumbnail of user connorm385
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Great fresh scent also good price and fast shipping!

Thumbnail of user leroyc61
2 reviews
0 helpful votes
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September 11th, 2024
Verified purchase
• Updated review

As always, quick easy and affordable prices.
Great selection as well

The Best
November 6th, 2023
Verified purchase
• Previous review

Always have an awesome experience buying from here. I buy monthly and as always, awesome convenience and service.

Thumbnail of user jeremyb1253
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Order came in the next business day. Very happy that I chose Fragrance Buy

Thumbnail of user chalmersw3
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Very competitive discount pricing, excellent service, and shipping.

Thumbnail of user aderinbolao
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Delivery was fast, had sampled the fragrance before so knew what to expect.
Can't fault my experience shopping here

Thumbnail of user mikea2835
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I was impressed with fortitude of the packaging for my colognes. Would have survived being run over by a bus!

Thumbnail of user jeffreyr1497
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Was kind of skeptical about ordering from this company after the few botched deliveries from Amazon. Hear amazing reviews from a few YouTubers in the fragrance community on YouTube so I decided to order, the first order came super fast and packaging was dope af. Made a second order and now I'm hooked for life on ordering from FragBuy

Thumbnail of user iant423
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The crew at Fragrance Buy where extremely helpful and assuring. My package took a little "Road Trip" across country before landing on my doorstep. Ashley responded to my concerns right away.

A1 Customer Service!

:)

Thumbnail of user robd591
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Quick delivery and product came package safely... will buy again and again...

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 19 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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