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Fragrance Buy has a rating of 4.8 stars from 5,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
This is quite literally the only site I order from. Prices are very good, selection is fantastic, shipping is good and packaging is top notch.
I have ordered over 75 fragrances from fragrancebuy.ca and have never been unhappy with the purchase, the price or the shipping. I will always order from them first.
I have ordered from fragrancebuy.ca numerous times and have never been disappointed. Some of the best packaging on the planet.
Always a pleasant experience shopping with fragrance buy! I discovered fragrance buy a few years ago and they've been my go-to shop ever since. Better selection and usually better prices than a lot of the other online shops, especially on rare discontinued and niche scents. Shipping and customer service are great.
Timely, updated communication of each step of the item. Fantastic!
Long shipping but incredible prices, Incredible Costumer service that they do answer problems and almost instant respond, Best page to buy Fragances!
On time delivery and well packaged product. Very satisfied 😊
Every time I place an order from here it has always been perfect. No issues at all!
Items were shipped in a timely manner. Happy with the purchase.
Love the smell but it's gone after about 30 minutes. Too much money spent on "perfume". The body shop has fragrance that last longer. Even bathroom fresheners last better.
Products used:
Angel perfume
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
One reason I am a repeat customer is because of these are authentic fragrances and a great discount. Fragrancebuy has a customer for life!
I was 100% satisfied with the whole process. The prices were fantastic, the scents were exceptional and the quality was legitimate. Although some websites do not sell legitimate scents, Fragrance Buy is 100% authentic. I will definitely be buying more from them.
Would definitely order again as my order was perfectly handled with care.
Excellent experience! I have complete confidence in their website and people.
Fast shipping, genuine products at a good price. Great selection and will continue to purchase with confidence from this company.
Very happy with my purchase. Fragrances were authentic and packaged safely. Thank you for a great experience, will definitely buy from you again.
I was surprised by the speedy delivery considering that I'm in the US. I was a little skeptical at first but I really wanted the cologne, so I went ahead and tried them. Definitely would use again.
You can never go wrong with Frangrancebuy, they always beat my expectations. Thank you so much!
Best place for buying men fragrances and very good prices. Thank you so much for shipping and delivering my package safely.
Shipping was good and reliable. I was happy how well secured my package was keeping my fragrance safe. Overall I had a great experience! For sure Fragrancebuy.ca is my top #1 place to go shopping for my colognes.
I didn't my package stop asking same questions I don't know how good service is
Hello Mark, we sincerely apologize for the automated feedback email received despite your package going missing and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Great and amazing perfume good quality&fast shipping
Good prices for me. And overall a great Website to purchase my favorite fragrance.
Always happy with the fragrance buy. They are consistent and have great prices.
Super happy with my entire experience. Will buy again.
Very fast shipping and product came in well protected
Shipping was as usual, no complaints. This Montale Intense Cafe is so terrible, nothing like the bottle I just finished. Has this been sitting in a warehouse for years, has it turned, is it some kind of replica dupe. Honestly, I am so disappointed and saddened that it will go in the trash.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Alissa, we're sincerely sorry to hear about the scent issue you are facing and the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
After dealing with this company for many years this is the first time I have received a broken bottle of parfum I have sent emails with a little bit of a runaround answer the products were sent from Canada to pick and send in Miami pick and send forwards it on to me in the Dominican Republic they notified me that the product came from Canada I believe through FedEx and they received the Box leaking they opened it up to see what was leaking and it was one of the bottles of perfume had been broken I have sent you pictures I hope this can be rectified soon so that I can give my typical excellent service comment and continue to tell other people as I have how satisfied I am with the price and service when I was in Canada the product was there in two or three days here it is longer because it has to clear Customs to go to Miami I understand that I hope this gets rectified so I can continue to recommend your service to others thank you in advance
Hello John, we're sorry to hear one of the fragrances from your order arrived damaged and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Been shopping with fragrancebuy.ca for years now. I've bought thousands of dollars of colognes, not 1 compliant.
A+++
Shopped here several times over the year to to great pricing and fast shipping.
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Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Donna, we're sorry to hear about the scent issue you are facing and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team