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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    300

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,063
Neutral
15
Negative
102
View ratings trends
112
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Horrible service!”

Claudia L.
1/11/25

First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!

Date of experience: 1/1/25
See critical reviews

Reviews (6,114)

Rating

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (555) rewards program (35)
Thumbnail of user surinders28
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I tried this website for first time and experience blows a lot better than other websites I have tried. Packaging quality is amazing and I loved the fragrance i bought. I will definitely buy more from here.

Date of experience: August 17, 2023

Thumbnail of user charlieb566
South Carolina
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

The ordering process was easy. The item I wanted was out of stock, but I received an email when it was available. Shipping to the US was timely and accurate. Will definitely order again from this company.

Date of experience: February 24, 2023

Thumbnail of user georgeb1259
Alabama
3 reviews
0 helpful votes
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December 19th, 2023
Verified purchase

I replied that I had damaged to my order and never heard back from your company.

Status update:
The company did reach out to via email but it went to my spam box. They have addressed my concerns and I am happy with my purchase. I will definitely purchase from them again.

Products used:
Cologne

Service
Value
Shipping
Quality

Date of experience: November 26, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi George, we truly apologize for any miscommunication on our end, the damaged item received and the disappointment and frustration caused. We followed up on December 3rd, we kindly await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user gabriela462
California
1 review
0 helpful votes
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October 16th, 2023
Verified purchase
• Updated review

I will not shop any place else. Prices are phenomenal and the speed of delivery has gone beyond my expectations. The packaging is absolutely amazing.this is my 2nd order and everything arrives packaged perfectly

Date of experience: October 16, 2023

Overall awesome
August 3rd, 2023
Verified purchase
• Previous review

Website was very streamlined, check out was very easy and the delivery time was excellent

Date of experience: August 3, 2023

Thumbnail of user emmittf7
Illinois
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

In my fragrance journey FBC Has been the fragrance Site that I have purchased over 80% of my fragrance collection/wardrobe from, which is One of the many reasons why I'm able to give "very satisfied"rating when it comes to looking for and purchasing fragrances from Fragrance Buy Canada!

Date of experience: May 6, 2024

My FBC review
April 11th, 2024
Verified purchase
• Previous review

I have been a loyal customer for about 7 to 8 years, and I can honestly say that FBC is an absolutely outstanding online fragrance site that I would highly recommend FBC to anyone,
Whether they be someone just starting their fragrance journey, or someone who is a avid collector like myself. When it comes to designer fragrances houses independent, fragrances houses or niche fragrance houses FBC has some of the best if not thee best website, prices!

Date of experience: April 1, 2024

My FBC Review
October 11th, 2023
Verified purchase
• Previous review

I've been pleasantly pleased with my present and all my past experiences with Fragrance Buy Canada!

Date of experience: October 11, 2023

Thumbnail of user elisabethp79
Canada
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Fragrancebuy.ca has the best prices online for a big variety of nice and designer brands. The shipping is fast and the perfumes are always in pristine condition. This website is my go-to when I want to buy perfumes.

Date of experience: January 4, 2023

Thumbnail of user juanc1451
Tennessee
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

The bottled I ordered came in the most serious packaging I have ever seen to date. It was secured with packaging popcorn and a firm box. I was very impressed with how much thought went into shipping the bottle. I kept the box so that I may use it for something else.

Date of experience: November 6, 2023

Thumbnail of user lisas4912
Pennsylvania
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I was watching for Khamrah to come back in stock and placed my order as soon as I was notified of the restock. I was happy to receive a shipping notice in just a few days and amazed to receive my order in 7 days! The perfumes were securely packaged and arrived in excellent condition. I am very pleased with my shopping experience. The only thing that would improve the experience would have been free shipping...I didn't need 5 bottles of perfume. But even so, the shipping I paid was worth it for such fast delivery.

Date of experience: January 15, 2023

Thumbnail of user ricc43
Ohio
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

When you are a part of the fragrance community, you become well aquatinted with the discount fragrance houses very quickly. When you have done business with the other fragrance discounters, and then bring your business to FragranceBuy, the experience is definitive. From the vast selection of not only rare gems, but of fragrances that have just recently been released, to the pricing and rewards offered, it becomes obvious very soon that FragranceBuy is in a class by themselves. I cannot recommend FragranceBuy enough, they set themselves apart in every category of customer service.

Products used:
Fragrances

Date of experience: April 30, 2023

Thumbnail of user margaretl1256
Canada
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Have found that the perfumes do not smell as authentic and intense nor do they last.
I was given a bottle as a gift purchased at the Bay and it was not like the one I purchased from you. I've noticed this with two other perfumes Paloma Picasso and J'Adore.
It's disappointing and I would appreciate knowing why they aren't identical if they're supposedly the same product?
I see others have mentioned this and complained also.

Service
Value
Shipping
Quality

Date of experience: January 23, 2023

Thumbnail of user dimitrir17
Canada
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

My experience with Fragrance Buy has been impeccable. I own tons of fragrances as a collector and I bought 90% of them from you guys. Your fragrances are always authentic with great pricing and fast delivery. Not much more left to add. I highly recommed your site to all fragrance lovers!

Date of experience: July 31, 2023

Thumbnail of user brendad1388
Canada
2 reviews
0 helpful votes
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August 17th, 2023
Verified purchase

I am so happy to have found your site. I love Boucheron which has been around for a long time and can be expensive ( my husband bought me a new one - paid $160). I bought the same bottle & size from Fragrance Buy for just over $50. Including taxes & delivery. The only difference was his came in a fancy box which ends up being discarded and mine came in a plain box. I'll take a plain box with a $110. Savings any day!

Date of experience: August 17, 2023

Thumbnail of user jabaris9
Pennsylvania
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I think this is the best place to buy the colognes you love and those you want to try! Their prices are hands down the best across the whole spectrum of discounters and I have recommended them to so many people. I love the reward system and the notification process for colognes that are out of stock. I will be shopping here forever.

Date of experience: November 17, 2023

Thumbnail of user janel535
Canada
2 reviews
0 helpful votes
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February 24th, 2023
Verified purchase

Their website is easy to use.
The delivery time is fast. And the prices are far better than in store buys.
If I would change anything. I would like to see the scent information. I saw many perfumes but I had to leave the site to find out about them.

Service
Value
Shipping
Quality

Date of experience: February 24, 2023

Thumbnail of user seanc998
Texas
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Good Quality and great price. Items arrived safe and were packed well. The were shipped with FedEx who can't seem to ever get their expected delivery date to update correctly, but that's on FedEx. FragranceBuy did their job.

Date of experience: March 3, 2023

Thumbnail of user henm1
Canada
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

I received my order for the 125 ml tester from JPG le mâle and it smelt off at first. Luckily, it was just the cap that had a weird, insect repellant type of smell and it smelt GREAT the next morning. Minty, vanilla and lavender are the main notes imo.

Date of experience: February 28, 2024

Thumbnail of user surafelg
Canada
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I recently purchased fragrances from FragranceBuy and had an outstanding experience. The FOMO line, Tresor, and affordable picks exceeded expectations. FragranceBuy's superior customer service was evident with prompt updates on my order. The package arrived earlier than expected, well-packaged and in perfect condition. The diverse scent selection, including budget-friendly options, showcases their commitment to all perfume enthusiasts. I highly recommend FragranceBuy for its pricing, efficiency, curated fragrance offerings, and second-to-none customer service. A delightful shopping experience overall.

Date of experience: November 20, 2023

Thumbnail of user christines2339
Canada
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I've been with FragranceBuy for close to 10 years. So far, so great. They have never once let me down.
When an item was defective (manufacturer defect), they paid postage for me to send it back. (Keep those papers at the bottom of your box).

They refunded. No problem.

Armaf Imperial

Date of experience: December 20, 2023

Thumbnail of user chiec2
California
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Excellent experience buying here all original perfumes…the price are good deals and the shipping is fast thru FedEx…my recent that i bought is Dior Homme parfum 2023 batch its still long lasting up to 12hrs.worrh it

Date of experience: November 6, 2023

Thumbnail of user pardeeps34
Canada
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

My experience with Fragrancebuy was really great. I faced couple of problems but their customer service solved everything in an efficient and effective way.
Thank you to Frangrancebuy for giving us excellent quality and services. I recommend it to everyone.

Date of experience: November 11, 2023

Thumbnail of user tavitk
California
1 review
1 helpful vote
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September 13th, 2023
Verified purchase

There is a very strong alcohol smell to it even after multiple uses. Fragrance Buy reached out to me, and offered to return the perfume for free and a full refund. Customer service is very good, and i will for sure try out another scent.

Date of experience: August 14, 2023

Thumbnail of user carolw2309
Canada
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

I was worried with it being so close to Christmas that the items I ordered would not make it in time. Most stores were sold out and the ones that had these items were severely inflated price wise. I received my order in three days and the price point was excellent.

Date of experience: December 30, 2023

Thumbnail of user jpf20
California
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

It took about a week to arrive, but when it did I was pleasantly surprised. It was shipped safely and when I popped the top and smelled my first spray, I felt like a rockstar. Still no compliments, but I've only worn it out once. I guess we'll see in the future.

Date of experience: April 15, 2023

Thumbnail of user andya277
Canada
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

There is nothing wrong with the fragrance I ordered. However, when I first started ordering from the site, every delivery came with multiple samples. That is how I got a chance to smell rehab and purchased it. It is disappointing that the past few orders haven't been shipped with the free samples.

Date of experience: February 20, 2023

Thumbnail of user terryl930
Canada
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

I am a rose and skull kind of guy. Love the smell and the skull bottle is a bonus. It's hard to find until I found this company. Price is excellent and shipping was right on point. I would give 10 stars if they can keep a stock of rose and skull for me.

Date of experience: April 28, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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