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Fragrance Buy has a rating of 4.7 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
Very excellent and competitive prices with a very smooth buying experience and flawless customer service with frequent updates on shipping and delivery time. Personally I'm very satisfied and will be coming back for more.
Date of experience: December 9, 2023
Shopped here several times over the year to to great pricing and fast shipping.
Date of experience: July 22, 2024
I have purchased from Fragrancebuy.ca many times and each time the transactions have been smooth and problem free. Products usually arrive within 3 days, packaging and overall service is great.
I would recommend them strongly as they have great options, stock and pricing.
Date of experience: February 2, 2023
Fedex failed to deliver my perfumes and is keeping them in a far-away location. This situation can be rectified by the seller which is FragranceBuy. I have emailed them twice and called them over 10 times in the past 3 days and haven't received a response.
Date of experience: May 12, 2023
My first time ordering. I was thrilled to be able to grab a fragrance I thought was long gone. SMOOTH transaction. I was provided with updates on my package the whole way. 5 STARS.
I will be back to order again soon.
Date of experience: December 31, 2022
Fragrancebuy.ca is the best prices and service. After placing the order, it arrives very quick, love it.
Date of experience: July 2, 2024
Order arrived quickly and was exactly what I wanted
Date of experience: December 5, 2022
I have purchased at least 3 times prior. My email was part of the purchase for tracking.
I received no credit for the purchase rewards despite the automated telling me I had them at checkout.
Very disappointing
Date of experience: October 21, 2023
I ordered my two favourite fragrances, Hermann a mes Cotes and I am Trash. They were ordered just after midnight and delivered the SAME day. Outstanding. Always such a smooth and easy ordering and delivery process. Will always order again and again.
Date of experience: September 4, 2023
This is a great Fragrance company with a wide array of top quality products. The prices are very good the email notifications of restocked items is very helpful. I highly recommend them for all your Fragrance products.
Date of experience: January 14, 2023
Price and selection are excellent with Fragbuy. I certainly consider them to be among the best sites for getting rare and hard to find frags at decent prices.
Date of experience: May 15, 2024
These guys get rare gems and discontinued fragrances and COULD gouge, but don't. They fight for the user. I am pretty fiercely devoted to FB at this point simply because they have demonstrated that they want to give consumers a fair option to buy fragrances at a good price. The selection is also unparalleled. The gems in my collection I got here because they were 1) actually in stock and 2) priced very well.
Date of experience: February 12, 2023
My product was stolen and I never recipient it. You helped me recover my loss.
Date of experience: July 20, 2024
I had a problem with my order and they guided me every step of the way. My issue was resolved very promptly. Excellent customer service
Date of experience: June 4, 2024
Decided to jump on their Cyber Monday sale for a tester bottle of Naxos for CAD199.
Due to the high volume of orders, there was no update for about a week. Finally, it got shipped and delivered in a week.
So far, so good, and no complaints but lots of patience. Thank you!
Date of experience: December 19, 2023
I love you guys. Delivery is always flawless, prices are unbeatable. You are the site I check first for any purchase. If you don't have it I usually wait until I can get it from you guys instead.Simply the best experience.
Date of experience: January 14, 2024
This is the site I shop first for the best selection and prices. My order always arrives perfect and in a timely manner. I recommend everyone to this site
Date of experience: December 15, 2023
Customer support reached out to me to resolve the issue and I was given a full refund.
Original review *I emailed customer support a few hours after placing my order to cancel it and also called the following day to leave a voice message before it shipped and nobody responded fast enough to cancel before it shipped. There's also no option to cancel the order.
Date of experience: July 10, 2023
I wish fragrancebuy would have given me the free ship i forgot to add that code once i submitted my order its impossible to call these people they dont have a dedicated 800 number so revise your order once submitted sucks I love companies that make it easy to reach out to customer service after you place your order so they can make modifications
Date of experience: December 12, 2023
Not my first time using FragranceBuy and I'll continue to shop with them. They have a lot to choose from, old school, designer.to niche. All my fragrances were authentic and were packaged with the utmost care. They sent along a sample of Parfums de Marly Oriana which I enjoyed very much. I also found them priced very competitively.
Date of experience: February 14, 2023
At first I was a little skeptical about the FragranceBuy because I hadn't heard much of them; however, I'm glad I gave them a shot. The fragrances were authentic and sold at a reasonable price. Shipping was free and relatively quick. I don't have any complaints about my experience and I plan to purchase from them again.
Date of experience: March 24, 2024
Quick, well packed, so much fun blind buying different clones of originals that were reviewed YouTubes for a great price! A couple hundred bucks and you can get a haul off cheapies that are beats. Want a knockout? Oud for Supremacy.
Date of experience: June 4, 2023
Very satisfied of the customer service provided. Order was delivered in less than a week, in perfect condition and with a bonus gift. Best website I've ever ordered
Date of experience: April 18, 2024
I was looking to repurchase the Viktor & Rolf Flowerbomb (Bloom) perfume and was searching everywhere. So glad to find out this website and received a discount as well. The perfume came in a perfect condition and was fully well packaged.
Date of experience: March 9, 2024
I use Fragrancebuy.ca as my primary fragrance discounter due to their prices and inventory, which rarely can be beat. This particular shopping trip I purchased a bottle of Armani Eau de Nuit and a bottle of Guerlain L'Homme Ideal EDP. I received my bottles within a week, and as always, in perfect condition. I appreciate the care that Fragrancebuy.ca puts into shipping their fragrances. I will be back shortly as my wishlist is filling up.
Date of experience: October 20, 2023
I was beyond happy to see Fragrancebuy.ca have the new Aqua di Gio Parfum in-stock. This fragrance sells for $198 at retail (the 4.2oz bottle) and I was able to pick it up for $126, and it just came out! I was also able to pair that purchase up with a bottle of Dior Homme, which isn't always in-stock. The shipping is always fast at Fragrancebuy.ca and I just reached "Eau Collector" status on their loyalty program, so that came with 6 free shipping coupons. Those will definitely be used in the future!
Date of experience: August 10, 2023
While searching for a fragrance, I couldn't find a reasonable price & delivery options. I found Fragrance Buy on eBay but decide to buy direct once I found out they were located in Canada.
The only thing I would have appreciated was sharing the likely delivery time. The website and e-commerce showed 48 hrs to ship but in the end it took over a week. While I was waiting, there wasn't an update about the hold up.
In the end, the delivery was still 3-4 weeks faster than other sellers. So overall, I'm satisfied with the purchase and delivery.
Date of experience: December 14, 2023
Super speedy delivery, great packaging, usually a little somethingsomething extra ;) which I reallyreally appreciate! :)
Date of experience: July 10, 2024
It is so easy to make purchases on Fragrance Buy and not only is it easy, they are truly a legit company. I love the sales that they have and I love how quick their shipping is. Great experiences so far.
Date of experience: January 6, 2023
I have emailed the company around 4 times to get a tracking number, no response. I have requested a supervisor and still no response. After all these years... for the first time I feel like I purchased from these scam websites.
Date of experience: March 26, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Mauricio, we sincerely apologize for the lack of response via phone and the frustration, inconvenience, and disappointment this has caused. We reached out via email and we await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team