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Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 3rd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
This fragrance exceeded all my expectations, fabulous and perfect for anytime especially this time of year. Fragrance Buy is my go to site for my fragrance purchases. Excellent customer service and the fast shipping is amazing! Thank you FragranceBuy!
Date of experience: October 7, 2023
I have been purchasing fragrances for years but really got in to fragrances over a year ago and Fragrance Buy is my go to site for selection, quality, and exceptional customer service. Thank you!
Date of experience: January 30, 2023
I was going to order from a different site then noticed the wait times on the order so I canceled and ordered from fragrancebuy instead and even after I miss ordered some product the people at FB helped me cancel that order and re order. I'm so happy with my purchase. Will be ordering again. Recommend to everyone.
Date of experience: April 7, 2023
I have placed several orders with FragranceBuy.ca, over the last few months. Each order has arrived in 3-4 days, and they have arrived in perfect condition. I am very happy with the service and will place orders as the "need" arises.
Date of experience: November 17, 2023
Xerjoff's Starlight is a stellar fragrance and I'm was overjoyed to see it in stock so i quickly pulled the trigger! The shipping was fast and the product/presentation was what you always come to expect from the stellar house!
Date of experience: June 13, 2023
I've been looking for the perfect scent for months now. I was so excited when I found exactly what I was looking for but shocked at the price. Needless to say finding it on frgrancebuy.ca made me so happy.
Date of experience: February 16, 2023
I placed my order for 6 colognes on Sunday the 22nd January 2023 which was delivered essentially 1 week later on Monday the 30th January 2023. The packaging was fantastic, and I even received a free sample cologne with my order which smells fantastic. The pricing on these colognes was better than any UK based discounter that I could find. Will definitely use these guys again. Thank you!
Date of experience: February 1, 2023
Great prices, easy online ordering, seamless delivery, wonderful experience! Received products quicker from your company than some online companies here in the US.
Date of experience: March 25, 2024
The bottle of Lattafa Suqraat EDP M 100ml is 100% FAKE. I sprayed 30 times on one arm. There was hardly any scent right away and in 10 minutes there was no scent at all. Shame on you for ripping off American consumers. I can only assume all your products are fake.
Date of experience: May 29, 2023
I love to buy fragrance from fragrancebuy.com the price of fragrance is cheaper as compare to others & the service delivery packing or secure delivery everything is excellent actually the team of fragrancebuy knows how to work hats off……………. Highly recommended my name is Muhammad jawad ali Qureshi
Products used:
Mancera
Date of experience: August 20, 2023
Purchase experience with Fragrance Buy was 1st class from start to delivery. My disappointment was with the fragrance itself.I will continue to purchase products from FragranceBuy, but be a little more vigilant when making a selection.
Date of experience: February 11, 2023
I just did 3 blind buys, based solely on the reviews. Kudos to the reviewers for not leading anyone astray; I have 3 new fragrances to wear that I wouldn't have otherwise even considered. And FragranceBuy is my new cologne supplier, for sure. The site is great, the communication about my order is great - love it, and I'm a lifelong customer now. I just wish CanadaPost wasn't so expensive for y'all to use, as I prefer it over the other options. But hey, I smell great regardless! Cheers!
Tip for consumers:
great site, will use again and again
Products used:
all of them are fabulous
Date of experience: November 21, 2023
Picked up a bottle of Armani Stronger With You Tobacco when it was first released on FB.
Usual great experience and even through everything has to go through US Customs, I still often get my purchases from FB faster than other domestic (US-based) companies.
Cannot recommend Fragrance Buy enough!
Date of experience: March 25, 2024
FragranceBuy is the go to source for all my fragrances. They seem to be first with the new releases and the free samples when you get with the Fragbuy Care Green Insurance are a nice touch as well.
I've never had any items damaged in transit and never had an issue with items not being 100% authentic.
Date of experience: February 15, 2024
We ordered two fragrances. They arrives quickly, well packaged and as promised. We enjoyed a deep discount by ordering through Fragrance Buy and would do it again in the future.
Date of experience: March 26, 2024
I purchased two expensive perfumes and both arrived original and cheaper than most stores. Delivery was quick too
Date of experience: June 3, 2024
Fragrance buy has great selection and prices, but their packaging and shipping sets them apart from others, great care is taken by this company to assure safe arrival.
Date of experience: March 28, 2024
Have ordered multiple times and always have had great service. Packed very well and prompt shipping. I have actually gotten orders from Canada faster than an American company I had ordered from.
Date of experience: November 7, 2023
Very satisfied with prices and service, happy with my order
Date of experience: July 20, 2024
Just received another purchase from FragranceBuy! The service is impeccable, the prices are very competitive, and I'm able to find fragrances that are sometimes difficult to find at other discounters. I'm also pleased that I was able to take advantage of Boxing Day deals! Amouage Interlude Black Iris is an amazing fragrance, and the price was insane compared to retail!
Date of experience: January 6, 2023
First purchase with FragranceBuy and I am happy to report everything went smoothly! Processing was fast, shipping into the US went quickly. I was happy to find a rare fragrance and FragranceBuy delivered! Highly recommend.
Date of experience: June 5, 2023
I received a damaged bottle. The plastic and the box were intact, but the bottle cap and one side of the bottle were smashed and bashed. This is my first time with this great company, but this time I am not satisfied.
UPDATE: I could not expect more than great things about Fragrancebuy.ca. They refund me and understood my concern. Great customer service.
Products used:
Cosmetics
Date of experience: February 9, 2023
From a great price, to easy online ordering, to informative emails about the progress of my order, to the receiving my order in perfection condition (due to the great packaging), I had an outstanding first buy on Frangrancebuy.com! I'd definitely recomend them. I ordered Dior Homme Parfum; it smells great!
Date of experience: May 7, 2023
I've used this site to purchase a variety of perfumes twice now and have been happy with my experience both times. Shipping is fast and my items are packed well for transport. Highly recommend.
Date of experience: March 23, 2024
I have bought many times from FRAGRANCEBUY. Always a great value for what you spend. Four out of five of my fragrances in my most recent purchase smelled lovely. The fifth fragrance smelled off. FRAGRANCEBUY refunded me the full amount I paid for the fragrance, even though it was open. Great customer service, I will definitely purchase fragrances from this online company again.
Thank you!
Products used:
Fragrances
Date of experience: December 15, 2023
Some of the fragrances that are sold on the website had been opened and resealed. Please check the cello wrap, it shouldn't have any sign that they were opened before and should have a tight seal. I had a recent issue when I bought a fragrance and it showed a sign that the cello wrap was opened before and resealed. In addition, upon checking the batch code on the bottle and box of the fragrance, both don't match. So please, double check any fragrance you're receiving. Good thing fragrancebuy has a good customer service and was able to return it.
Date of experience: June 26, 2023
Very satisfied with my purchase as always.fast delivery and good service. Thanks
Date of experience: July 19, 2024
Very satisfied with these fragrances, price, prompt delivery
Date of experience: December 19, 2023
Very satisfied I didn't expect anything but good experience. Great purchase. Thanks.
Date of experience: January 6, 2023
I received my fragrances the other day and they were as advertised and I am truly happy with the fragrances. I definitely recommend Fragrancebuy.ca. It is the best site for purchasing designer and niche fragrances
Date of experience: December 24, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Lisa, we sincerely apologize for the scent issue you are experiencing and the disappointment and frustration this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We reached out via email, we kindly await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team