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Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
From the time that I submit my order, I have the utmost confidence in the Fragrance Buy Team that the order will be processed correctly and delivered in a very timely manner and the experiences have always been perfect. This website also gives us a large selection to choose from when living in Canada.
Date of experience: October 31, 2023
I recently purchased my first fragrance from Fragrancebuy. I have long been purchasing fragrances the "traditional" way through brick and mortar stores. I thought I would try purchasing through the Fragrancebuy website. I must say, I was very impressed and I think it may have changed the way I shop for fragrances. The selection and range of products is amazing. The price is better than any store, even during store sales. The shipping was flawless and the company they used (shippee) was super efficient and professional. I have extreme confidence in the system. I will be purchasing many more fragrances from fragrancebuy
Date of experience: April 8, 2023
This perfume is so hard to find. Very happy that FB has it, and at a great discount too. Shipping very quick and professional. Ready for gifting to my friend for her birthday!
Date of experience: April 7, 2024
I ordered ultra male and it was delivered in only a few days. Packaging was well put together and safe. Great service.
Date of experience: June 7, 2024
Have recently placed many orders on fragrancebuy.ca. Delivery/pkging is exceptional, customer care services r also some of the best. Fragrance buy also has some of the best prices on perfumes and also finds perfumes that r hard to find anywhere(rare gems)! Definitely recommend people give fragrancebuy.ca!
Date of experience: August 18, 2023
Fragrancebuy.ca is easily one of the easiest sites to navigate with a very solid selection of fragrances at competitive prices. Will be an immediate go-to for me going forward.
Date of experience: April 2, 2024
First canadian fragrance website i check for pricing and availability
Good loyalty program perks is really good like free shipping, free $25 - $50 gift cards, 10% discount, exclusive 48 hr sales( im on eau addict), promos like stackable coupons and many more
I know there are other frag sites like perfumeonline. Ca, maximumfragrance. Ca, and fragrance canada but fragrancebuy. Ca is just next level
Date of experience: July 14, 2023
I ordered three perfumes, and they were delivered on time. Packing was excellent. I am so impressed by quailty and packaging of my perfumes. So for Best experince with fragrance buy. Highily Recommended.
Date of experience: February 3, 2023
I have ordered ormonde jayne and carner barcelona. The ormonde j bottle broke and spilled. Have emailed customer service and got a response next day. They had refunded me approptiately even with the tax. I am very impressed with the prompt service with fragrance buy.
Date of experience: December 10, 2023
Great experience all the way around. I didn't understand the Canadian vs US prices, was confused after checking out. I sent a email, they responded quickly and explained everything.
Date of experience: March 2, 2024
Armaf untold gets extremely close to BK540. The only difference is that the armaf is more linear. Funny thing... with BK540, I tend to get nose fatigue, and I can't perceive it after a few hours; not with the Armaf. The armaf stays fairly noticeable beyond the 8 hour mark.
Date of experience: February 9, 2023
First of all you guys have the best shipping. I received my cologne well packaged and secured. Rasasi hawas has the best scent for me and l would recommend everybody to try it.
Tip for consumers:
You are amazing
Products used:
Colognes
Date of experience: May 27, 2023
I have never had any issues with fragrancebuy.ca. And frequent them often as their selections and prices are unmatched.
Date of experience: June 4, 2024
I have never had a problem with selections or delivery. I will continue to shop and order from fragrancebuy, best fragrance site I have used!
Date of experience: November 11, 2023
So far they've delivered I'm expecting continuous top notch service. The delivery of my items were on time and so far the items look and smell great. Just made another purchase of about 5 bottles, i love the tester feature. Hoping this new order comes as quick as the first one did, really cant wait to try my fragrances out.
Tip for consumers:
trust em and read comments before purchase
Products used:
salvatore ferragamo
Date of experience: October 3, 2022
Just WOW! This a show stopper. If you love the EDT, then this takes it deeper, richer, ambery, boozy. Stays true to the original. And Fragrancebuy got this to me in the US in 3 days! U R da Bom!
Date of experience: May 6, 2024
This rare and spectacular gem is almost never available and I'm ecstatic to have it in my collection. So, no surprise to find it at FragBuy. Best discounters in the business. Great selection, solid packaging, and fast response. I'll be back!
Date of experience: January 19, 2024
Thank you FragranceBuy.ca for having the most unique items in-stock and ready to deliver. Received two fragrances in a tightly wrapped and secure package in just a few days after ordering. Great selection and wonderful service - 5 stars and 10 thumbs up!
Date of experience: August 25, 2023
Worst business ive ever bought from by far, i purchased two Xerjoff and insurance totaling 270 USD. Upon recieving my package the bottom was soaked and reaked of cologne, i opened it up and behold the colognes had busted and broken all over the place. I took what pictures I could and contacted support. 2 days later they replied and by then I had tossed the box away and the trash had run. They would not refund me due to not having enough pictures calling me a liar. Horrible customer support i am extremely unhappy and was robbed of 270 USD. Had their customer support gotten back to me promptly or if they had an active number to call I could have easily provided proof. Why would I keep broken colognes anywhere but the trash?
Date of experience: November 20, 2023
Ordering on line works fine and the product is always perfect but I have issues with the app everytime I try to use it. The answer is always uninstall and reinstall. I refuse to do that everytime so I'll just continue to purchase from the web site.
Date of experience: February 16, 2023
My first time ordering from FragaranceBuy will not be my last. Selection was great, with most items in stock. Prices were very good and free shipping on 5 or more items is a huge plus.
Date of experience: March 29, 2024
Very happy with the fast, efficient way with the purchase of my perfumes. I am totally satisfied and I'll be order again soon
Date of experience: June 4, 2024
I've ordered many times on the site. Very good service and experience. Frangrances with excellent discounts
Date of experience: June 21, 2024
First experience buying in the site.
Great choices of fragrance, quick delivery.
Had a great experience and will buy again.
Date of experience: December 9, 2023
My favorite fragrances were out of stock so I put in a notification request so I would know when these frags came back in stock. I kept checking in but no stock. Finally, one day checking in, the stock was available and so I ordered. There was no notification at all...I just got lucky by checking in from time to time. Not reliable service. Otherwise I love FragranceBuy...great selection, prices, and shipping. I was just disappointed with this notification aspect.
Date of experience: September 5, 2023
This is a review about Fragrance Buy, but still...
I've been a loyal FragBuy customer for over a decade. My wife's favorite, Paloma Picasso EDP 100 ml is no longer available in that size. It is now sold in 50 ml only. After research, we found Narciso Rodriguez "MUSK NOIR for her" EDP 100 ml. Comparable scent but slightly more intense. Time will tell.
Personaly, I am a Burberry nut. I have 4. (Mr Black, Touch, London, Brit)
What has not changed, with FragBuy, is the ease of ordering and the fast, well packaged delivery. Prices, compared to stores and other on line competitors, are still the best Quality/Price option I can find. Over time, I ordered from a competitor only once, because FragBuy was out of stock for what we needed. It was the only time in more than a decade.
Do I recommend Fragrance Buy?
I rave about FragBuy to anyone who dares to ask.
Date of experience: May 22, 2023
I'll first say i love the smell of dior homme parfum. I'm very happy with my experience at Fragrance buy, my package arrived in good time and no problems with the product. Thank you guys
Date of experience: February 26, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello, we're truly sorry to hear about your experience, and we completely understand your frustration. It’s incredibly disappointing to receive a damaged order, especially after spending a significant amount of money. We apologize for the way this has been handled. Regrettably, our third party insurance requires photos of the items and shipping box to process the claim. We kindly reached out on help@fragbuy.ca to discuss this issue further.
Best regards,
The FragranceBuy Team