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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,067
Neutral
13
Negative
103
View ratings trends
114
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How would you rate Fragrance Buy?

Reviews (6,128)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user camdeng11
Canada
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I'm always happy with the shipping experience and time, even during busy times of the year for parcel services. Can't wait to purchase new fragrances again.

Date of experience: January 10, 2023

Thumbnail of user m.m13
Canada
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Arrived sooner than expected. Updates and tracking provided which is great, plus a text received as soon as the package was laid on my door step. Moreover, they have very competitive prices and products are legit. Have been a customer for years now. Only wishing that samples are provided every time I order. Sometimes, I get zero samples even if I've ordered a couple of fragrances. But nonetheless, still highly recommended

Date of experience: November 8, 2022

Thumbnail of user alv94
Colorado
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Fragrance Buy kept me informed on when some items would be restocked. They provided quick shipping and the items were carefully packed to prevent damage.

Date of experience: March 13, 2023

Thumbnail of user shelinderg
Canada
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Great to have a Canadian owned and operated company doing well in this discounted fragrance retailing industry!
Proud to support them via large purchases! Thanks.

Date of experience: July 21, 2023

Thumbnail of user leffertt
Minnesota
2 reviews
0 helpful votes
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April 8th, 2023
Verified purchase

All excellent, but for us FedEx always arrives later than the expected delivery date that is initially projected. Sometimes a week later, so plan accordingly.

Date of experience: April 8, 2023

Thumbnail of user rumailk
Canada
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Edited: Thank you for reaching out! Never seen anyone reach out so concerned and so quickly to assess and evaluate dissatisfaction faced by the customers part. Kudos!
(Old 3star post: Salutations, ordered quite a few things, sadly the Burberry bottles were defective, the spray nozzle is off therefore it doesn't spray the cologne, I have to use it like an aftershave dab or pull off the spray thingy from another cologne bottle. Pain in the … but. It's all good.(and the return policy is a joke, it's actually more expensive than most of their cologne). Hm.(3 star cause my other items were good). Didn't even get any samples.)

Tip for consumers:
Simply, the best place to buy authentic fragrances and reasonable prices in CANADA !!

Service
Value
Quality

Date of experience: November 18, 2022

Thumbnail of user jodym299
New York
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Best prices on the internet and a wide selection of perfumes. Fast shipping and reliable packaging. I will definitely continue to purchase from this company.

Date of experience: June 3, 2023

Thumbnail of user alisons434
Canada
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I made my first order after checking customer reviews on Trustpilot. Fragrance Buy did not disappoint! I've now ordered twice from them and the service and prices are fantastic.

Date of experience: March 27, 2023

Thumbnail of user lm442
Washington
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

So glad I found out about this company! Great deal on some wonderful fragrances. Shipping was super fast and product was well packed. I'll definitely be a repeat customer.

Date of experience: March 9, 2023

Thumbnail of user michaelc8252
Canada
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Fast and easy to order, everything well packed, prices are still reasonable during this inflation... the rewards program is a sham though, not enough time to save up before they expire.

Date of experience: March 27, 2023

Thumbnail of user brianr1835
Michigan
1 review
0 helpful votes
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January 26th, 2023

Best place by far to find new release fragrances that you may not be able to get right away in the USA. Shipping is relatively swift for being out of country. Authentic fragrances from tip to bottom with below competitors prices!

Tip for consumers:
Authenticity, affordable, reliable

Products used:
Fragrance

Service
Value
Shipping
Quality

Date of experience: September 20, 2022

Thumbnail of user irinam97
Canada
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Wonderful above and beyond delivery. Placed late night revived next morning remarkable. All the purchases are exactly as they where described on the label.

Date of experience: August 8, 2023

Thumbnail of user mylom4
Maryland
2 reviews
0 helpful votes
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October 7th, 2022
Verified purchase

This has been one of the most positive experiences I've had from a top tier fragrance vendor. It's pretty self-explanatory due to the numerous fragrances I purchased in conjunction with their rewards program.

Date of experience: October 7, 2022

Thumbnail of user davidm8901
Texas
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Great service takes awhile but i live so far from canada, who cares if you get your fragrance a little late its not really a third world problem anyways.

Date of experience: February 1, 2023

Thumbnail of user mariov181
California
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Best prices and huge selection, this is why I enjoy shopping here. So happy you were able to get that perfume back in stock. Can always trust and count on Fragrance Buy!

Service
Value
Shipping
Quality

Date of experience: May 5, 2023

Thumbnail of user blakem239
New York
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

None of my orders have taken longer than 3-5 business days and the orders always come very well packaged with no travel damage. Can't say enough good things and will be a loyal customer forever!

Date of experience: May 8, 2023

Thumbnail of user brandis299
West Virginia
2 reviews
0 helpful votes
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August 24th, 2023
Verified purchase

I appreciate FBC's exceptional customer service (especially when we are talking discounters) and lowest prices available for authentic products. These guys are my favorite to buy from!

Date of experience: August 24, 2023

Thumbnail of user terrellh34
California
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

The best no need to buy anywhere else. Packages always arrive in great condition never had a problem at all and the prices you can beat always my rewards sprays are so satisfying aswell.

Date of experience: February 24, 2023

Thumbnail of user paull2483
Nevada
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

For a Canadian company i was shocked how quickly my order arrived. Everything was exactly as described. Very happy with the price points. Highly recommend

Date of experience: September 3, 2023

Thumbnail of user royk256
Ohio
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Fragrance buy is one of the best cologne places I've ever ordered from! My box was packaged so great and shipping was fast! Definitely will be ordering again real soon! Thank you!

Date of experience: February 27, 2023

Thumbnail of user ranir15
Canada
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Authentic fragrances, great service. I have ordered fragrances from this website multiple times. Shipping was really fast, order arrived promptly in good condition.

Date of experience: September 6, 2023

Thumbnail of user michaela4468
Illinois
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Prices are competitive with other fragrance discounters. Very nice that they carry the products from some of the cloning houses. Packaging is awesome! Only things that could be better: (1) faster fulfillment getting package to shipper and (2) faster free shipping option. Still, a great overall experience and definitely will be buying from this site many times!

Date of experience: December 12, 2022

Thumbnail of user mk656
Canada
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Order came in a timely fashion, box was well padded and contained everything I ordered. I am enjoying my new fragrances and will certainly be purchasing from the site again

Service
Value
Shipping
Quality

Date of experience: November 15, 2023

Thumbnail of user anthonyb2732
Colorado
1 review
1 helpful vote
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January 30th, 2024
Verified purchase

I attempted to make a return of an unopened product and was told it would take 4-5 weeks to get a refund. Item was to be shipped to New Jersey in the US and refunds would only be made once the item arrived to Canada thereafter. While the policy that customers must pay for their own shipping on returns, it's a bit outdated as all other reputable fragrance sellers will give you a shipping label. So after paying $15 for shipping and $11 for return shipping I would have needed to wait over a month for the refund to initiate which does not include the actual processing time of the funds. Also offered no option of exchange. I ended up selling the product on a forum instead of initiating a return and got my money back the same day.

Just not up to standard with other discounters that will pay for return shipping and process returns significantly faster. I've spent a lot of money with this company but feel like I'll be better off going with other companies from here on out in the event a refund is needed.

Date of experience: January 6, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Anthony, we sincerely apologize for the ongoing difficulties you faced with the return of this item and the frustration, disappointment, and inconvenience this has caused. I'm afraid our returns are only processed once they arrive in Canada and we completely understand how frustrating this is for our customers. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user darthheedere
Canada
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Team was super helpful with providing my birthday points so I could get free shipping. Scent is lovely and as described as always.

I've purchased from this team a number of times.

Date of experience: June 20, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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