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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,065
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,131)

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Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (556) rewards program (35)
Thumbnail of user deanp312
Canada
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

Spent over 200 dollars and never seems to fail me. Verified customer btw. Also if u think non of the fragrances are real. They are 100 percent real. Ask me or dm me ill show proof. Amazing website for amazing deals.

Date of experience: December 26, 2022

Thumbnail of user trevorr170
Canada
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

EDIT- Fragrance Buy have contacted me and were insistent on correcting the issue. Although the problem was either manufacturer's issue or a shipping issue, they've took it upon themselves to find a solution to correct this. Updated service to 5 stars, based solely on the customer service and the fact it wasn't their issue.

Ordered 4 bottles of cologne, 2 came damaged. Both were just the caps, one was completely smashed, the other had leaked and the coating (dye) on the cap had run everywhere, and it was red, so it was very messy

Products used:
Cologne

Date of experience: December 24, 2022

Thumbnail of user jamesonc10
Pennsylvania
1 review
1 helpful vote
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July 7th, 2022
Verified purchase

All my purchases so far so good. When the box arrives they are top notch packed. I love that, however i jave never receive free samples all other site have gave me some, but is ok because the price is nice.

Tip for consumers:
no tips it always been easy to buy here

Products used:
Terroni Orto parisi and some other fragrance i dont remember

Service
Value
Shipping
Quality

Date of experience: July 6, 2022

Thumbnail of user michaelg5399
Washington
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

I have had several orders through FragranceBuy, and have nothing but praise for them. All items arrived quickly, safely, and were as described. Their pricing is very competitive, and thus far, I have not encountered duties coming south across the border.

Service
Value
Shipping
Quality

Date of experience: December 3, 2022

Thumbnail of user zainaa5
Canada
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

I order the blue dior addict and i received the other one

Date of experience: August 14, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Zaina, we truly apologize for the wrong item sent and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards.
The FragranceBuy Team

Thumbnail of user walterw658
Virginia
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

As always awesome experience being involved with your company. Thank you once again. I'll keep coming back.

Date of experience: June 7, 2024

Thumbnail of user ysmithm
Washington
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Fast shipping and very helpful for my order because I was confused about the Canada exchange to USD.
I love my perfume Dolce and Gabbana Italian love.

Date of experience: May 20, 2024

Thumbnail of user phuongn92
Oklahoma
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

I believe shipping only took about a week from Canada to the US (Oklahoma). The prices were good, they had more in stock than compared to other sites. I would buy from them again, I wished I bought from them before because you'll pay more at any main store. There is less in stock right now because of the holidays so I am glad I bought when I did. The package was also nicely packed, and sealed nicely too.

Date of experience: December 13, 2022

Thumbnail of user sarahb2883
Canada
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I was honestly scared to buy from here but after watching some reviews I decided to trust in the website. This website is amazing, I bought the black opium intense from YSL for half the price & not only was the scent so lovely, packaging & delivery was great. I guess I live near their department area so I received my package in 1 day, and the box was such a pleasant experience to open. Definitely recommend to any new buyers!

Date of experience: October 16, 2022

Thumbnail of user jermainec63
Texas
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Decent fragrance. I picked to up after watching a few YouTube frag influencers. Frangrancebuy.ca is awesome as always. Great prices and decent shipping speed!

Date of experience: February 12, 2024

Thumbnail of user thomasw2591
Texas
1 review
1 helpful vote
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November 7th, 2022
Verified purchase

I received my order earlier than I expected, and it was an event - great packaging (I've never had an online seller make any attempt like this with the beautiful, colorful box and the care with which the items were enclosed inside). I am still testing out the fragrances and enjoying the full presentation. I appreciate what you do and look forward to my next purchase.

Date of experience: November 7, 2022

Thumbnail of user ginab696
Texas
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Bought on line. Had no idea the smell would be like this. I will NEVER buy a fragrance without a smell test 1st.
Internet descriptions and you tube can NOT substitute for a real sniff test.

Date of experience: March 18, 2023

Thumbnail of user zachm293
Pennsylvania
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

These guys are great at what they do! Good prices, good buying experience, and relatively fast shipping! Have yet to have a single issues with any of my orders and will continue to buy from them!

Date of experience: August 26, 2023

Thumbnail of user hebertc2
Michigan
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I love the fragrance I got from FragranceBuy.ca.
Very reliable company and provide great selection of fragrances.

Date of experience: July 16, 2024

Thumbnail of user suzis54
Alabama
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

I order frequently and the products are always authentic, at a great price and I am kept up to date on delivery times. One of my favorite places to buy fragrance.

Date of experience: February 12, 2023

Thumbnail of user mohammada416
Rhode Island
2 reviews
0 helpful votes
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March 30th, 2023
Verified purchase

Fragrance buy is my goto online store for all colognes & perfumes, the only drawback is that some of the hot items sells fast.

Oh, & I love their rewards system

Date of experience: March 30, 2023

Thumbnail of user nathalieb146
Canada
2 reviews
0 helpful votes
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June 16th, 2024
Verified purchase

Good price, fast delivery, received the package in mint condition; great shopping experience. Thanks a lot!

Date of experience: June 6, 2024

Thumbnail of user phillipp370
Florida
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

I was super excited to catch a sweet deal on Stronger With You Absolutely. IFragrance Buy shipped the package via FedEx and I followed the tracking all the way until it was listed as out for delivery. It never came. FedEx investigated but found nothing. And FragBuy is out of the fragrance again so I can't replace it. However, Fragrance Buy has responded to my inquiries promptly and courteously and have gone above and beyond to rectify the issue as best they can. I can't thank them enough for their customer care and support. The villain in this instance was FedEx which has became a third rate delivery service. I will avoid them like the plague henceforth.FrangranceBuy's only misstep in this transaction was enlisting FedEx as their delivery service. I highly recommend FragranceBuy. They are a small business and they care about their customers and it shows in the way they treat them.

Products used:
Stronger With You Absolutely.

Service
Value
Shipping
Quality

Date of experience: November 4, 2023

Thumbnail of user billym405
Oklahoma
1 review
0 helpful votes
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June 17th, 2024
Verified purchase
• Updated review

I love this place great prices fast shipping excellent service and the best loyalty program of all discounters will continue to shop here

Date of experience: June 7, 2024

Fragrancebuy.ca
October 27th, 2023
Verified purchase
• Previous review

My favorite discounter great selection affordable pricing and loyalty rewards that are actually worth something will continue to shop here

Date of experience: October 27, 2023

Fragrance buy ca
September 29th, 2022
Verified purchase
• Previous review

Great company great prices huge selection good customer service fast shipping and loyalty points what else can you ask for

Tip for consumers:
bundle fragrances for free shipping

Products used:
franck olivier pure addiction

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2022

Thumbnail of user henockt
Washington
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Order arrived. Box in perfect condition. Poorly protected fragrances inside unphased. Somehow the le male in the solid can offering the most protection arrived damaged and i was told it must have happened in transit. No way. That was shipped out damaged. Customer service insisted it was a fedex issue. It was a leaky mess and atomizer busted and its a matte bottle so who knows how much was left in the bottle. They dont have any more 200mls in stock so they told me i can now wait for the time it takes to ship it back and for them to process the return before i get a refund or accept a $40 voucher and do what i can to salvage the bottle….thats insane.my time wasnt respected here. My intelligence wasnt respected here. Pretty sure i wont be ordering from here again. Already deleted everything off my wishlist.

Date of experience: July 29, 2023

Thumbnail of user thomasc3645
New York
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I'm a long time customer and I always come back to Fragrancebuy.Ca when looking for hard to fine or new fragrances. All my purchases have resulted in 5 star service and I'll always remain a customer.

Date of experience: April 2, 2024

Thumbnail of user raydelf2
Florida
2 reviews
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

I always receive my products (perfumes) spot on, and with the highest packaging quality in the world. Excellent shipping process and good navigational website Recommended!

Date of experience: April 2, 2023

Thumbnail of user zenk2
Canada
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

I've always had a positive experience buying from this site. The prices were always better than retail and the selection is unbeatable with fast shipping.

Date of experience: January 2, 2023

Thumbnail of user davidh10342
Maryland
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Shipped in timely manner. Great prices.genuine fragrances.

Date of experience: July 9, 2024

Thumbnail of user jeremys1464
Canada
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Came across this website recently and fell in love with the prices and selection. Super fast shipping to top it off 5/5!

Date of experience: May 10, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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