FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
No problems with cologne sent all original box unopened. Shipping time slightly delayed due to customs? Overall very happy. Have ordered 3-4 times and never a problem!
Date of experience: April 7, 2023
Ships fast from Canada with FedEx--and I can redirect shipment for pickup at FedEx Office location to avoid porch pirates. No sales tax for US sales, great selection and prices. Green packaging, all cardboard and compostable packing peanuts. Fragrancebuy also has a great rewards/frequent buyers program. Products are genuine, no knockoffs or counterfeit items.
Date of experience: October 27, 2022
Woow! Where do I begin!? Fragrance buy CA is excellent in all that they do from purchase to delivery! My shopping experience has been excellent. It's easy to find fragrances, save them to a wish list and/or request notices for restock items. The packing and shipping experience is top notch! I always get notices when orders are shipped, in transit, or out for delivery. I love the membership tier program with certain level discounts for each! The prices are totally unbeatable and FBCA has every scent type from designer to niche to some indie brands. I've made several purchases and will continue shopping for my scents on FBCA. Oh and should you need to return, the process is seemless, the FBCA customer service team is very responsive via email and professional. They've set the bar in my book.
Date of experience: November 11, 2022
Can't say any word than "Awsome".
I am so amazed with their price tags compared to other virtual fragrance store so immediately placed five order in my wish list.
In terms of shipment, estimated time of arrival is just bang on. I recieved the items all in good condition and secured propely.
Thank you fragrance buy.
Date of experience: October 6, 2022
Fragrance had the exact scent. Will purchase next time loved the packaging
Date of experience: July 28, 2024
So fragrancebuy has finally gotten the Layton clone back in stock and it seemed like forever, but "It's back" and OMG it smells so much like PDM Layton that it's insane. You better grab you a bottle before they sell out again. I purchased two just to be on the safe side and I'm so glad I did. At the moment no other site is carrying the fragrance "AL HARAMAIN DETOUR NOIR" if I can't bet on any other place to find my fragrances at a cheaper price I can always depend on Fragrancebuy.ca and thanks Ms. Asley at Fragrancebuy for always keeping me up to date.
Date of experience: January 11, 2023
Only one thing that you should do is try to change your shipping courier, specially "Shippie".
Last two times i had very very bad experience with them they have Zero percentage of experience of shipping, Zero percentage of experience of customer handling, never delivered on time, deliver product to wrong address
So my kindly request to you that please change this "Shippie" courier service as soon as possible.
Products used:
Cologne
Date of experience: September 14, 2022
I contacted Fragrance Buy via email to inquire about an out of stock fragrance that I've been wanting to purchase for my husband. I've submitted to be on the list to get notified when back in stock-but I wasn't notified when it was back in stock and I missed out on the buying opportunity. A nice representative located the fragrance and set up a special purchase order for the fragrance. Awesome customer service! Fragrance Buy is the best fragrance discounter hands down! Thanks so much!
Date of experience: November 1, 2022
Fragrancebuy.ca is my go to online fragrance store. They ship quick, I usually get my order in about a week. Packaging is great, never damaged. I will continue buying from this online store.
Date of experience: October 26, 2023
Fast shipping compared to other fragrance sites. Fragrances were packaged very well. Will continue to buy from this site
Date of experience: September 3, 2023
Many fragrance prices are better than I can get in the USA even with the cost of shipping. New releases are available here before they're available in the USA. Less than a week from Toronto to Sacramento California. My go to fragrance site!
Date of experience: December 29, 2022
I haven't yet received my 1 million royal, but my overall experience with fragrancebuy.ca is great this site is my go to when I want a new fragrance they have a huge collection.
Date of experience: March 23, 2023
I purchased it knowing there was no cello but there were a few other issues with the fragrance. Fragbuy sent me a return label and gave me a full refund on the purchase.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
This was the first fragrance I've ever purchased for myself and it was great. I picked up a tester of Layton by Parfums De Marly and wow is it impressive. Everything arrived quickly and the product itself is great.
Date of experience: November 26, 2022
I find what I like all the time. The best place for parfums
Date of experience: June 23, 2024
Hard to reach your group by phone to reorder. Delivery service does not follow instructions.
Date of experience: June 16, 2024
Products great. Communication with staff unacceptable.
Date of experience: November 15, 2022
I had to cancel my order as the coupon I had didn't apply properly and was emailed back quickly and given a new code to use. This is my 2nd time ordering from fragrancebuy.ca and I will definitely keep buying as my wishlist is growing. I love the super safe and secure packaging they use, I can't imagine it breaking even if a courier kicked it off a truck. My perfumes smelled exactly like the previous bottles or samples I had so no worries about fake perfume. I would recommend this company to anyone over any other source for perfume.
Date of experience: November 10, 2022
Item arrived on time not damaged and as described.
Date of experience: June 22, 2024
Perfume came as described, shipping was as expected. Good pricez
Date of experience: April 21, 2024
Always happy with my purchases from this company and will be happy to buy again as always!
Date of experience: August 1, 2024
Everything was great on Fragrancebuy.ca's end. FedEx on the other hand was horrible with transporting, getting the item delivered at the expected time (late by 3 whole days LOL) and when I went to pick it up in person at FedEx I was told it would be ready for pickup at 6:30pm…I arrived at 7:20 and was standing until 8:05 when someone finally arrived with my package. Fragrancebuy.ca deserves 5 stars but the delivery with FedEx really kills it. I may or may not be buying from them again just based on the fact the partner with FedEx. (This is not just FedEx slander this is legit. $971 of fragrance some was supposed to be a birthday gift and arrive on the 22…on the 25th they said they tried to deliver but I gave specific instructions to call me so I can let them in the gate or meet them out front. They never called. Not updated saying that it was out for delivery? Their tracking with email and text system sucks. When u go to track a item it feels like ur tracking a letter being delivered by pigeon. FedEx is dog sh*t terrible) -Ka Leb
Tip for consumers:
This site is very useful but very dangerous for ur wallet if u love fragrance. If u plan on buying in the USA (I live in the west coast) be prepared to wait almost 12 non-business days AT LEAST. Unless they change shipping partners with someone other than FedEx I’m not sure if I will return which is a shame. Great service, products, and prices but FedEx really kills it for me. Cheers. -Ka Leb
Products used:
Men&women’s fragrances.
Date of experience: February 27, 2023
I was a little worried about ordering from a Canadian site and dealing with currency and customs but I shouldn't have been concerned. Great customer service and quick shipping!
Date of experience: September 16, 2023
Easy to navigate website. Extensive selection of niche and designer fragrances at competitive prices. I am a repeat customer and I will come back to Fragrabcebuy to purchase more.
Date of experience: May 29, 2023
Felt like white glove service from the order confirmation, tracking, to the unboxing experience. Fragrances came in perfect condition. Will definitely order from them again.
Date of experience: June 5, 2023
I've been ordering from Fragrancebuy for many years now. They have the best deals on fragrances. This is where I find a lot of hidden gems. One request would be to have an indication on how many of a frag are in stock. I and assume many other frag heads keep a wishlist of perfumes in the cart to watch when they get low to know when to pull the trigger and buy.
Date of experience: October 11, 2022
I've been having a blast blind buying and discovering scents I wouldn't have been able to get without overpaying for shipping and VAT fees being from Canada.
Shipping is prompt and products are authentic.
Just had a bit of a hickup with perfume leaking in one of my orders but they rectified partially and decided I can live with that.
I will continue to order from this amazing site!
Date of experience: October 1, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.