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FragranceBuy has a rating of 4.7 stars from 6,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I will definitely be ordering more perfumes from this site. The shipping was extremely fast and everything was as described.
Date of experience: September 24, 2023
Fastest delivery and the packaging is great! I've bought 3 perfumes already and like that it's actually in Canadian currency.
Date of experience: May 8, 2023
One of the parfum bottles had leaked. No clue how much has leaked out. Delivery also took longer than normal.
Date of experience: June 18, 2023
Based on other reviews and word of mouth, we decided to give this site a try. Everything was as expected as well as being competitive price wise. Thanks!
Date of experience: October 20, 2022
I have been purchasing from Fragrance Buy for a while and have been very satisfied with my purchases.
Date of experience: April 15, 2024
Got my 'Amouge-Interlude' for a good price and got it pretty soon, was skeptical about the website now I am gonna keep buying from here often.
Date of experience: April 16, 2024
So I decided to blind buy a bottle of Armaf club de nuit oud and sadly I did not enjoy the fragrance at all. At first I was super excited with this stunning presentation from Armaf and I went ahead and unboxed the perfume and straight ahead sprayed it on my arm. I was overwhelmed by the scent and did not like it at all. Instant headache. Then came the saddest part... I was going to take some pictures of the thing and that's when I noticed that my bottle's chain ornament was broken. I was really disappointed and sad because even tho I don't like the fragrance, I won't be able to keep that bottle on display in my collection and will have to sell it.
The saddest part is I only noticed the broken chain after I tried the perfume... Otherwise I would've returned... Initially I though I broke it but I unboxed on video and it was broken inside the presentation box.
I've bought from fragrancebuy before and they're packaging is always perfect and secure. So this defect had to be from factory unless the original box was opened before shipping but I didn't even check for finger prints as I was filming the unboxing.
Date of experience: January 21, 2024
I was looking for an older generation perfume that hasn't been found in 5 years, and they carried it! Every time I use Fragrance Buy I am happy!
Date of experience: May 23, 2023
I was extremely impressed with the quality of the shipping materials and the effort they took to make sure my new fragrance arrived safely. Would recommend very much.
Date of experience: September 22, 2022
I love this site primarily because it has hard to find fragrances and the shipping usually is pretty fast for being on the other side of the boarder.
Date of experience: January 28, 2023
The selection is great, the prices are amazing and the shipping is extremely fast (3 days both times i placed an order)
Date of experience: April 15, 2024
I love this place! Maybe one day when my fragrance channel grows we can do business together! Thank you guys for all of my fragrance needs and no one should hesitate buying from them.
Date of experience: September 14, 2022
Due to an oversight my ordered had been cancelled but fragrancebuy went out of their way to make it right and special ordered the fragrance.
Date of experience: March 25, 2024
10/10 as always. All my fragrance needs are supplied by FB!
Date of experience: June 9, 2024
Good customer service and also easy returns. At the end of the good cooperation between customer and customer representative
Products used:
Refund depends on the perfumes status. If its opened you only get partial refund but if in same packaging you get full
Date of experience: April 19, 2024
I was supposed to receive my package a few days ago and I didnt. I checked around my family & neighbors and nobody has seen anything! I emailed Fragrancebuy.ca and they refunded my order and are working with authorities to see how my package was stolen. It wasn't their fault that my package was stolen, and I love that they actually engage with their wronged customers. Order if you want good service.
Date of experience: October 1, 2022
Great buying from you.
Overall experiences are very very good and satisfying.
Thank you
Date of experience: July 23, 2024
Order was placed in USD but somehow ended up in CAD.
Needed an invoice for that purchase, finally when the invoice was sent via email, it did not indicate the amount is in CAD, so had to contact you again just to ask you to indicate on the invoice, the amount paid is in CAD instead of USD.
Kind of a headache to have to go through that process.
The cologne arrived ok and in perfect condition.
Thank you
Date of experience: November 16, 2022
As always, my products arrived very quickly with no hassle. Prices are always the lowest around. Another great experience.
Date of experience: December 8, 2023
Messed up Order on Canada day, promised to fix it and then messed it up again
Date of experience: July 23, 2024
Doesn't fulfill Promises, ordered some perfume based on promises which was notr kept.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Doesn't fulfill Promises, ordered some perfume based on promises which was never kept
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Slowest Shipping ever and didn't get samples as promised.
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2024
They have the best deals and great customer support. Deliveries are also always one Time/fast and easy to track
Date of experience: December 1, 2023
From the customer support all the way to the prompt delivery, everything was incredible. Will keep buying with Fragrancebuy
Date of experience: April 12, 2024
Every bottle was well packaged. I love my fragrances and will definitely order more! Thanks Fragrance Buy!
Date of experience: April 20, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
