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Fragrance Buy has a rating of 4.8 stars from 5,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
As usual I received my order in less than a week.
I have yet to try my fragrances but I have seen good reviews about them.
I've made many purchases at Fragrancebuy.ca and am continually impressed by the entire experience. Product selection is huge and even when things are out of stock, I often get restock notifications much quicker than expected. All products I've received have been authentic and ship very fast. Whenever I contact support, I get very quick and effective responses too. As a bonus, the rewards program is pretty good -- free shipping benefits are nice even if you're not spending enough per year to get some of the larger rewards. This is always the first place I look to buy my fragrances and will continue to be in the future!
This transaction was smooth. The prices were fantastic, and the buy 5 for free shipping hit the sweet spot. I will definitely be a returning customer.
I was worried as this was my first purchase but the perfume arrived quickly, sealed, and was authentic. Very happy with the service.
Great price and fast shipping. I've always had a great shipping service. I will continue to shop here
Fragrancebuy is my go to for all my scents! Good prices and fast reliable shipping makes me come back every time!
I've fallen hard into the world of fragrances. Watching reviews and looking at posts to hear people's thoughts and opinions on the best scents available. Wherever you fall in the scent game rest assured that FragranceBuy will have a solid selection at amazing prices. Fast reliable shipping tops off a class A online shopping experience!
Pleased with service provided, I bought it because of the reviews and I like the perfume but not my favourite.
The item arrived as scheduled and the product was in perfect condition. Services were exactly as promised.
Product was clearly left in extreme heat for prolonged period of time (may have potentially caused premature breakdown of fragrance ingredients), glue connecting plastic inner cap piece came completely melted all over the atomizer and leaving multiple components displaced and sticky. Customer service never responded, overall extremely disappointed with my purchase. I almost never write reviews but felt the need to in this case from how awful my customer experience was. 100% using Jomashop next time
EDIT: Shortly following posting my review I was contacted by fragrancebuy to mediate the problem. I will say the customer service was kind, helpful, and straight forward. However I do find it a little frustrating that despite three emails and over a month of waiting with no response whatsoever I was contacted almost immediately after I left a sub par review. I was thankfully able to get a full refund on my defective product. Will I use fragrancebuy in the future? Maybe, I can understand that mistakes happen — however multiple mistakes chained together can be a very deterring factor when choosing a company as a customer.
As always, and this is probably at least the 15th time I have ordered from you folks, great price/good selection/quick service and delivery.
Very satisfied with price, speed of order fulfillment, and shipping process. Easy to track and you use very strong boxes for shipping. Thank you.
When not buying locally I do all my online shopping at FraganceBuy, I have the confidence that the products are not fake, orders are well packed and have great prices.
Received product well packed, as described, fast and in excellent condition.
As usual with all my orders product in excellent condition, packed and delivered fast.
They had what I wanted and had fast delivery. The product was of great quality and I was very satisfied in my purchase.
From ordering to shipping to receiving experience was wonderful very easy prices never changed no hidden fees I will recommend fragrancebuy to everyone I know it felt like Christmas and I got the package and unboxed fragrances amazing quality amazing presentation 10 Stars out of five
I got two times Fragrance from this website i received it the shipment very fast and everything is good and the fragrance is original
Great service and Great product. I appreciate and loved the delivery time. They got a excellent stock and at Great prices.
Francebuy.ca provides speedy shipping. The fragrance is placed in a very sturdy box and is well-packed.
Good price, items packed very well, and fast delivery.
Order went smoothly, and sent in a timely fashion. Would definitely purchase from FrangranceBuy again.
Easy selection. USA conversion made it easy for purchase price. Shipping pretty quick considering shipping to US. Website clear about shipping date. Package arrived well protected.
Always great prices and fast delivery. I have bought multiple perfumes and they have been always great.
Fast delivery, fast email communication and overall a great shopping experience.
Also perfumes as exactly as described.
Plus unbeatable prices.
I received every fragrance of this order. None of the fragrances were damaged. I am satisfied with every fragrance for this order.
FedEx lost my package and I paid for extra insurance. This site never insured the package and told me if I wanted them to do something about it I would have to go to the police department and file a report claiming the package was stolen from my house. I provided camera footage proving FedEx never delivered anything and this still refused to do anything but tell me to file false police reports. Then they finally offered to refund me half of the value. Customer is a joke here
Tip for consumers:
The insurance they offer is a scam and they won't unholy it
Products used:
Never got anything because the shipping company failed to deliver and the website refused to replace
Hello James, we truly apologize for the trouble you’ve had with your package. We understand how disheartening it must be to deal with this, particularly when you provided evidence that the package was never delivered. We sincerely apologize for the way this has been handled and for any distress it has caused you. It’s never our intention to make our customers feel unsupported. I'm afraid for high-value orders, we do need police reports as part of our third-party insurance requirements. We kindly ask customers to file these reports as lost or missing packages, which can typically be done online in about 5-10 minutes. We apologize once more for the frustration, inconvenience and disappointment this process has caused you.
Best regards,
The FragranceBuy Team
Nothing else needs to be said. But I will add further comments for the 50 character minimum. Cheers.
The bulk of my scent collection is from Fragrance Buy. I exclusively buy all my fragrances from them as an immediate go to. What does that tell you? Just buy from Fragrance Buy.
Impeccable customer service beyond reproach. Even when things go south, the rare instance it does, they do the utmost best to make things right. Very trustworthy. Buy from them!
All you Frag "Warriors" need not go anywhere else except right back to Coney.
FragranceBuy is THE PLACE to go in Canada for all your fragrance needs.
The prices can't be beat even from "The Baseball Furies".
Can you dig it?
A large inventory, easy to use ordering process and reasonable delivery times, could not ask for better customer service.
I have always had excellent satisfaction from this site for my fragrance purchases. Highly recommended!
Perfect product. Seamless delivery. Very happy. Always a good experience dealing with Fragrance Buy.
Gain trust and grow your business with customer reviews.
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Aidan, we sincerely apologize for the damaged item and the lack of response from our team. I'm afraid your email most likely ended up in our spam/junk folder, we truly apologize for any frustration or inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team