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Fragrance Buy has a rating of 4.8 stars from 5,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
I'm tryna talk to you since a week you forgot to put 2 perfume I pad for that and no one answer me at the customer service
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I recently made a purchase from FragranceBuy.ca, and I couldn't be more impressed with my experience. From the moment I visited their website, I was greeted with an easy-to-navigate interface and exceptional customer service. The support team is incredibly knowledgeable and helped me find the perfect fragrance that suits my style and preferences through their online chat feature.
The store offers a wide variety of high-quality perfumes and colognes, featuring both popular brands and unique, hard-to-find scents. I was able to read detailed descriptions and customer reviews before making my decision, which made the selection process so much easier.
The website's design is clean and inviting, making it a pleasure to browse through their extensive collection. I also found their prices to be very reasonable, and they often have great promotions and discounts. My order arrived promptly, beautifully packaged, and in perfect condition.
Overall, FragranceBuy.ca has become my go-to destination for all my fragrance needs. I highly recommend this store to anyone looking for a fantastic selection, excellent customer service, and a truly enjoyable shopping experience. Five stars all the way!
I've never been surprised when ordering from Fragrance Buy, and that's a good thing! I always get exactly what I order, in a reasonable time (considering shipping from Canada to US) and it's incredibly well packaged. I'll keep adding to my collection through Fragrance Buy
My selection was out of stock initially, but Fragrancebuy notified me as soon as it was in, and delivered on time. Awesome company for hard to find fragrance
Prompt delivery. Great selection. A little disappointed in the quality of the product given the cost.
Satisfied with my fragbuy experience as always. Very quick, safe and pleasant experience. Thank you fragbuy.
I ordered and received dozen times with fragrancebuy and I was satisfied with my experience every time: delivery and purchase
Thank you Gary@al.
I wanted to add an extra perfume to a pending order without paying additional shipping costs. I emailed customer service, and they combined the two orders and refunded me the shipping fee for the second order.
I'm very satisfied with fragrance buyca. Authentic fragrance and great customer service also great prices. Thx
Very satisfied with overall service from fragbuy... Tracking n emails n deliveries were on time n well package. Thanks
Thank you fragranceby. I am very happy with the service and the quality of the products that I received.
I've had several transactions with fragrancebuy, and they never fail!
Selection: 10
Price: 10
Packaging: 10
Speed: 10
It's always a pleasure dealing with this company.
I have purchased from fragrancebuy several times, and have had the best experience. Love the selections, love the prices, and love to see those little red boxes on my doorstep!
My order came promptly, and in great condition. I had an issue understanding the conversion process. Wrote an email and was quickly responded with an explanation. Looking forward to many more purchases!
I am so happy with my Purchase! It got on time and everything was nicely packed and delivered! Thanks
Got a few summer freshies in this haul. This is third order from Fragrance Buy. Too bad I wasn't the first 750 customers to receive a free gift during the Canada Day sale. I tried tho.
I had no problem at all with my order, it was a great price, and the shipping was super-fast.
All my experience was great, my order arrived very quick and safe.
What I like about FragranceBuy.ca is that I can get colognes I can't find at other merchants for a really good price. The shopping is experience is great and the website is laid out well.
Came back from Paris in LOVE with this fragrance, and I'm so happy I found it on Frangrancebuy. This my 4th order from Fragrancebuy and it won't be my last... in fact... about to place another order. Excellent pricing on authentic fragrances with good shipping. I've never had an issue and confidently recommend this site for those wanting to build an incredible fragrance collection!
I am SO happy to finally own Rosendo Mateu No.5. Of the leathey spiced vanillas on the market, it's the OG and my absolute fave!
Fragrancebuy.ca is a go-to fragrance discounter. Great communications, great prices, well packaged and 100% authentic items. So glad they are a Canadian company as it makes shopping for us Canadians way more convenient. (No customs and not having to wait weeks for an order).
I grabbed a few new perfumes I was eyeing up during the Canada Day sale. They have a great selection and great prices and I don't have to worry about any unexpected duty fees!
I enjoyed my unboxing experience and the care that when into packaging but it said my package would arrive within 5-10 business days and it did not it took much longer than that.
Fragrancebuy.ca
Good price for authentic fragrance, secure packaging with 1 sample.
Tom Ford Tuscan Leather (February 2023 batch 100 ml)
$375 + shipping + taxes = $451
Thank you
Products used:
Tom Ford Tuscan Leather 100 ml fragrance
I was happy to receive my order within a few days. My only concern is that I was not notified by the delivery company.
I had some missing items from one order. It took one email to resolve the issue and fast
Very fast delivery
Genuine perfume
Cheaper than perfume store
Prices are OK, packaging is very good. However shipping sometimes gets delayed. But, since these are non-essential items, I can live with it.
I'm constantly coming back to buy these fragrances because there's nothing like this out there. I have pretty good collection of fragrances. I understand that the price is a little steep but you have to take in consideration, the quality of the product you're getting. The website is so easy to use, I've had to email for help and I get a response quickly and always with a resolution. Fragrance One will keep getting my money because the products do not miss!
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Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Mansour, we sincerely apologize for the missing perfumes from your order and for the frustration, inconvenience, and disappointment this has caused. I'm afraid our voicemail follow up email most likely ended up in your spam/junk folder, we truly apologize for any inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team