• Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    291
  • Value
    298
  • Shipping
    299
  • Returns
    115
  • Quality
    292

Proactively asks for customer feedback

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 94.3%
Positive
2,159
Neutral
16
Negative
115
108
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How would you rate Fragrance Buy?
Top Positive Review

“Fair prices, good service”

Mark L.
10/2/24

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.

Top Critical Review

“Mixed Experience with Authentic Colognes and Shipping Issues”

Salem A.
9/27/24

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

Reviews (5,686)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (44) delivery time (62) quality products (50) customer service (470) rewards program (33)
Thumbnail of user joeb2497
1 review
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October 6th, 2022
Verified purchase

Prices are better than anywhere else on most of the fragrances. Shipping was timely & packed well.

Thumbnail of user roscelp
1 review
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September 8th, 2022
Verified purchase

Great customer service, prompt delivery. I will be buying more. Thank you

Thumbnail of user raym826
1 review
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June 5th, 2023
Verified purchase

I have finally found a source for my favourite fragrance!
Fast, easy and convenient.
Thank you

Thumbnail of user michealg56
1 review
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June 5th, 2023
Verified purchase

Fast delivery came within a couple days of ordering, good customer service as always!

Thumbnail of user meaghanf12
1 review
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January 4th, 2023
Verified purchase

Great prices and super fast shipping! Will definitely be a retiring customer. Very happy!

Thumbnail of user clydes117
1 review
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January 4th, 2023
Verified purchase

Received package before the estimated delivery date and in perfect condition.

Thumbnail of user candicew174
1 review
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June 3rd, 2023
Verified purchase

It arrived in good condition and the smell is so great.

Thumbnail of user joez464
1 review
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November 11th, 2022
Verified purchase

Best prices around friendly service will order again soon

Thumbnail of user devendrap16
1 review
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October 5th, 2022
Verified purchase

Very nice and fast shipping system. Satisfied with service.

Thumbnail of user davyarsenem
1 review
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June 2nd, 2023
Verified purchase

Perfume last for days. Good quality came in a nice box

Thumbnail of user theok39
1 review
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January 4th, 2023
Verified purchase

FB had what I wanted at a price that was reasonable.

Thumbnail of user natalieh682
1 review
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June 2nd, 2023
Verified purchase

Everything went perfectly! Great price, selection and service! I Love my new perfume!

Thumbnail of user michaelr5978
1 review
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June 1st, 2023
Verified purchase

Shipping
packaging
Great fathers day gift to self….will order again!

Thumbnail of user michaelr5973
1 review
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May 31st, 2023
Verified purchase

Prices were good, items delivered fast in great condition.

Thumbnail of user prentissm3
1 review
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November 11th, 2022
Verified purchase

It has always been a pleasure. Great price and fast shipping.

Thumbnail of user keving1870
1 review
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May 30th, 2023
Verified purchase

Purchase came quickly and as described at a great price.

Thumbnail of user erickd58
1 review
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May 29th, 2023
Verified purchase

The sprayer arrived leaking and.CS issued a return label right away.

Thumbnail of user jorged221
1 review
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November 10th, 2022
Verified purchase

Great product, best price, incredible service.
Will use your services again!

Thumbnail of user allanc279
1 review
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May 29th, 2023
Verified purchase

Everything arrived safe and very fast the only problem is two items were smaller than expected

Thumbnail of user victorr765
1 review
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January 4th, 2023
Verified purchase

Fast shipping, better prices, my first option when I'm buying perfumes, Thanks guys!

Thumbnail of user nicholasp753
1 review
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January 4th, 2023
Verified purchase

Fast an love the packaging will be shopping again!

Thumbnail of user sarkoy
1 review
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May 28th, 2023
Verified purchase

Great selection on affordable fragrances and prices

Thumbnail of user aidaa67
1 review
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November 10th, 2022
Verified purchase

I was expecting goodies as mentioned on your special offer

Thumbnail of user ms1445
1 review
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October 5th, 2022
Verified purchase

Very happy with my purchase! I haven't had some of these scents in years!

Thumbnail of user erich2313
1 review
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May 27th, 2023
Verified purchase

Excellent quality, amazing variety! I am so pleased

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 19 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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