- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fragrance Buy has a rating of 4.8 stars from 5,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
Swift Delivery and Right Product. My first time purchasing from them and glad i could get it from Fragrancebuy.ca
I always return because prices are very good, shipping super fast and customer service just in case you need it are always available, very happy
Prices are good, perfumes are legit and shipping is fast, this is my third time but not the last one, very happy with this company and their products, highly recommended.
Fragrancebuy.ca has been my most shopped sites since I discovered it. Absolutely amazing prices and super helpful customer service team. Highly recommend!
For the pest it's worth it and the shipping is super fast! Legit website
The shipping is very fast, at the most it takes three days to reach my house
Same experience I've had with all the other purchases made,exceptional service,price was very good and delivery was fast.
Placed my name on the waiting list for an out of stock item. They notified me by email quickly when it was available. I made the purchase and as usual the sale was flawless and shipped within 2 days. Well done!
Completely satisfied with the professional service provided by Fragrance Buy.
After placing my order I was kept informed when it was shipped and when to expect delivery and within 3 days I had the item in my hands. The item was extremely well packaged and arrived in perfect condition. Fragrance Buy is dialed in and knows what they are doing, from start to finish the order and delivery process was seamless and fast. I will definitely be a repeat customer, there is no need to look at other online Frag stores, this is the place to buy from. Already attempting to make a couple more orders but at the moment the items are not in stock. Congratulations Fragrance Buy, keep doing what you are doing, Thank you.
I was able to receive everything with 100% authenticity. I had some issues with the shipping but FragranceBuy responded to my email quickly and allowed me to rectify the issues with the post office.
As always, Fragrancebuy has great prices, even better with sales and promotions. I got Parfums De Marly Althair this time and it came nicely packaged and smells awesome! Thank you.
I'm not sure how many times I've been asking you guys not to ship these items on your typical branded boxes. It tells the carrier and others about its contents. Secondly, stop using FedEx. This, company always leave my packages outside the lockers, sitting in a room where everyone can easily take them. I always have to come rushing to the package room to get my stuff because FedEx won't even try to contact me for picking up anything.
Updated.
Im always buying my fragrances from this website the said above is true and it is true that the customer service is trying to solve this issue;
Thanks for getting back to me on this.
The parcel was well packed and came with a free sample. The perfume was reasonably priced and certainly is one of the best freshie out there
Everything arrived on time and my order was correct. Excellent service and great prices, what else could you want.
The package was delivered safely and packaged nicely, although it stayed at the warehouse without shipping for multiple days
Fragrance Buy offers low prices for high end perfumes. The vast selection is great too. I was able to buy all 6 bottles of perfume on this website. When I searched elsewhere, not all 6 were available and higher costs.
Great online selection, great prices, and fast shipping. Wonderful first experience purchasing from FragranceBuy.
I couldn't be more satisfied with my purchases from FB.ca and will continue to buy from them.
I got what I wanted at a great price, just wish they had more supply.
My bottle arrived and the glass portion of the pump was snapped clean off, perfume saturated the entire box. I messaged the customer service email and heard absolutely nothing. Never again
I am editing this review to note they EVENTUALLY got back to me. They were apologetic and refunded the money I spent. Their initial service was awful, but they responded to this review right quick
Been shopping at FragranceBuy for a long time. Alway great selection and shipping has been very quick and reliable. Great job.
Found what I wanted, at a good price. Came in a box completely paded with foam peanuts safe and sound. Happy with transaction.
Very satisfied with my purchase and service will definitely come back and shop more in the near future!
It was an awful experience. Two of the three bottles I bought were delivered broken. This is coning from a long time Fragrancebuy client.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Akaash, we sincerely apologize for the broken fragrances you received and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I always check FragranceBuy before I purchase anywhere else as chances are, they are going to have a better deal. Great selection and even better prices. Ordering and shipping is efficient and hassle-free.
Very impressed with packaging and handling and the tester I purchased was essentially 'new.' I would recommend to all others.
Really great shopping experience, I eventually got perfume I intended to buy for long time because it was the best price and free delivery.
Gain trust and grow your business with customer reviews.
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Robin, we're truly sorry to hear your fragrance arrived damaged and for the frustration, inconvenience, and disappointment this has caused. I'm afraid the email sent most likely ended up in our spam/junk folder and we sincerely apologize for these unfortunate circumstances.
Best regards,
The FragranceBuy Team