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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,049
Neutral
15
Negative
101
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
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Reviews (6,094)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (553) rewards program (34)
Thumbnail of user traceys904
Canada
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

As always I received my package in a timely fashion and everything was fully intact with no damages.
I will continue to purchase fragrances from your website as I am always satisfied with both the product and the service.

Date of experience: December 22, 2024

Thumbnail of user victorc677
New York
1 review
0 helpful votes
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December 30th, 2024
Verified purchase
• Updated review

Decided to buy a couple fragrances for this winter and I couldn't be more satisfied. Although delivery time was longer than my previous orders, I understand that it's probably because of the holidays. FragranceBuy.ca good as always!

Date of experience: December 20, 2024

FragranceBuy.ca is a frag head's paradise!
January 12th, 2024
Verified purchase
• Previous review

If you're ever in the hunt for a new fragrance, and don't know where to find the best price because most websites with good prices seem skeptical, look no further then FragranceBuy.ca! Wide selection, 100% authentic, fast shipping & great packaging. Couldn't be happier!

Date of experience: January 12, 2024

Great stuff, prices & service!
December 19th, 2022
Verified purchase
• Previous review

I was a bit weary about buying from a Canadian based website (I'm in USA). I thought shipping time and prices specifically would be high, but I was wrong. Shipping price is good, and the time was fast, though I am in NY. Nevertheless, I bought twice already and will continue to buy here. Great online store!

Date of experience: December 19, 2022

Thumbnail of user raquell168
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Fragrancebuy has been nothing short of amazing! The inventory is always being updated and added to with new perfume houses and old! I've been shopping from this sight almost exclusively. They value their customers and offer incentives! I love the rewards system! Thank you for being authentic and first class, always!

Date of experience: December 9, 2024

Thumbnail of user isabelam25
Texas
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: December 1, 2024

Beyond pleased
January 3rd, 2025
Verified purchase
• Previous review

Everything arrived very fast and in perfect condition

Date of experience: January 3, 2025

Rare gems
July 30th, 2024
Verified purchase
• Previous review

All products original, a huge variety,rare gems all in perfect condition, in terms, very easy to find something you need,very well packed,wrapped like I bought them myself from the store. I'm living in USA and the orders arrived very quickly, love fragrancebuy

Date of experience: July 20, 2024

Thumbnail of user ronalda1622
California
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

First time customer, based in the U.S. It was a great purchase experience with very fair pricing. They shipped very quickly, the order got to me in just a few days (honestly, even faster than most companies located within the U.S.) and was packaged professionally and safely.

Oh, and the boxes are as cool as everyone said. Very impressed with FragranceBuy!

Date of experience: December 19, 2024

Thumbnail of user mateop23
Washington
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

I've been buying from fragrancebuy.ca for a while now and I gotta say even in busy holiday seasons they always been accurate about orders however even with some bottles being damaged from manufacturer I know it wasn't a shipping issue or a handling issue on the part of fragrance buy plus the prices are very reasonable.

Date of experience: December 21, 2024

Thumbnail of user mattd378
Georgia
2 reviews
0 helpful votes
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December 18th, 2024
Verified purchase
• Updated review

FragranceBuy has a great selection of fragrances at competitive prices. I shop at other online discounters as well but FragranceBuy is probably the best. Shipping is good and usually pretty quick. I've only had one issue out of many orders. One product had leaked while in transit. Customer service was responsive and handled the issue promptly. I would recommend FragranceBuy if you have never given them a try.

Date of experience: December 8, 2024

Great shopping experience!
January 15th, 2024
Verified purchase
• Previous review

Selection, service, and shipping are all outstanding! I've placed a few orders with FragranceBuy and it's always been a great experience. I won't hesitate to shop here again.

Date of experience: January 15, 2024

First shopping experience at FragranceBuy
April 25th, 2023
Verified purchase
• Previous review

Great selection and prices. Shipping was fast and customer service was excellent! I will definitely shop with FragranceBuy again.

Date of experience: April 25, 2023

Thumbnail of user christopherl1977
Maine
1 review
0 helpful votes
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December 18th, 2024
Verified purchase
• Updated review

I've purchased several times from Fragrancebuy.ca. I'm in their top tier loyalty program which also offers you benefits and perks. I would definitely recommend them for selection and price. They also do a great job shipping and excellent customer service. I will happily continue purchasing from them in the future.

Date of experience: December 8, 2024

One of my favorite Discounters
October 15th, 2024
Verified purchase
• Previous review

I've ordered plenty of times from Fragrance Buy and I would suggest them to everyone. I'm happy with all my purchases and plenty of times they are the first to receive new releases,etc and a great assortment of low price,designers and niche fragrances.

Date of experience: October 5, 2024

Thumbnail of user danielt2995
Canada
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

FragranceBuy really tries to get the customer's satisfaction and it shows. All of my purchases of fragrances have been through this site. The customer reviews are mostly honest and dependable. I've done many blind buys here. The shipments are fast and well documented. They have many sales going on.You can't go wrong here.

Date of experience: December 12, 2024

Thumbnail of user michaelv3675
California
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Made a big order of 6 fragrances or so. One bottle (Kismet Magic) has a leaking sprayer that oozed perfume over the bottle. Leaks when it turns upside down. Idk if it was a problem with shipping or maison alhambra but either way fragrancebuy is responsible for material that they sell. Still a 3/5 because the rest came fine and the fragrances were cheap. If it was expensive, it would be a 1/5 for sure.

Date of experience: December 21, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Michael, we truly apologize for the Kismet Magic arriving with a leaking sprayer and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user michaelg10644
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This was my first purchase from FB and it was so easy to research the colognes within my budget. The search features are exceptionally well done and the buying process was simple. I received my order in 5 days. I will definitely be buying again.

Date of experience: December 15, 2024

Thumbnail of user nataliec1544
Canada
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Dealing with fragrance buy was really quick and easy. Within minutes of placing an order I received notification it was ready to ship! Shipping was a bit delayed but understandably not fragrance buy's fault! I ended up getting my product in perfect condition thanks to their dutiful packaging!

Date of experience: November 26, 2024

Thumbnail of user mariep1711
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I discovered Fragance buy from a referral by Sébastien the perfume guy on YouTube. I've since made about 4 purchases and referred many others. The prices are good the delivery is fast and the fragrances come in original packaging always sealed. I have full confidence every time I buy I will get what I asked for. The prices are excellent too! Thanks you for supporting me to build my perfume wardrobe!

Date of experience: December 15, 2024

Thumbnail of user robertw9675
Iowa
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I chose FragranceBuy.ca because of its good reviews. My order arrived promptly and was carefully packaged. I ordered three fragrances, all of which were in their original boxes. I will be buying more from FragraneBuy.ca in the future.

Date of experience: December 14, 2024

Thumbnail of user arina10
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

This is my go to place to order frangrances at discounted prices. Their customer service is great. Have had some issues which were resolved promptly. The order arrived on time and safely. Great prices compared to other discounters in Canada.
Plus, their loyalty program is one of the best. It lets you stack (some) dicount on top of an ongoing sale.

Date of experience: December 19, 2024

Thumbnail of user irwinr28
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase
• Updated review

I have bought many perfumes from Fragbuy and I always asked/request for some help of some sort (mostly change of delivery address). As always the customer / help service always comes through with flying colors... it makes all the difference in shopping experience for me.

Date of experience: December 19, 2024

Satisfied Customer
November 26th, 2024
Verified purchase
• Previous review

It was a pleasant experience buying from Fragrancebuy. Will be a repeat customer.

Date of experience: November 16, 2024

Thumbnail of user ettoe
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies:
1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles.
2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be.
3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances.

I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.

Date of experience: December 7, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Etto, we sincerely apologize for the issues you're experiencing with the Creed Aventus you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user krisb613
New Jersey
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Fragrancebuy.ca is one of the most reliable fragrance sites I use, and often has things that other sites don't have. I wish they gave free shipping on purchases of fewer than 5 bottles, but no one is perfect. And in this case, they had a fragrance for about $20 less than the few other sites that even had this rare EDT, so I was very satisfied. Will definitely use again.

Date of experience: December 2, 2024

Thumbnail of user arthurb731
Nevada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase
• Updated review

Fragrancebuy.ca is the only fragrance discounter I trust. All of the colognes I have bought from them were real and have delivered in terms of performance. Before I discovered Fragrancebuy.ca, I tried another discounter called Joma Shop. I ordered 5 colognes and 4 of those 5 disappeared within 15 minutes of application. I'm not sure if the colognes were fake or defective. I never ordered from Joma Shop again. The only downfall of ordering from Fragrancebuy.ca is that it takes a while to get my order. I live in Nevada and they are based out of Canada.

Date of experience: December 7, 2024

Legit
June 13th, 2024
Verified purchase
• Previous review

I've made a few purchases from FragranceBuy.Ca and have been very satisfied. All of my fragrances have been authentic.

Date of experience: June 3, 2024

Very Happy With My Purchase
November 11th, 2023
Verified purchase
• Previous review

I have been having bad luck with fake products and poor service from other discount retailers (Jomashop&Fragrance.net). All of the colognes I bought from FragranceBuy.CA smell the way they should and perform they way they should. They don't disappear 10 minutes after I spray it on my skin. This was my first purchase from them and there were five colognes in all. All five are genuine and I got them all at a great price!

Date of experience: November 11, 2023

Thumbnail of user andresp218
Texas
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Love the latest releases from Mancera. Amberful with its bright opening and that wonderful drydown. Eternal woods that spicy and woody that I get off my skin is very nice and both last a good amount of time on my skin

Date of experience: December 23, 2024

Thumbnail of user lisan1754
Canada
1 review
0 helpful votes
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December 10th, 2024
Verified purchase
• Updated review

I ordered Tim Ford Bkack Orchid as a blind buy but surprisingly I really really like it more than I thought. It is definitely authentic. The "perfume" version lasted forever on my skin. Great buy, highly recommended

Date of experience: November 30, 2024

Best customer Service
August 21st, 2024
Verified purchase
• Previous review

I've placed an online order without a discount code which I wasn't aware it was sent to my email. I then contacted customer service by email regarding this, and right away the next day my request was fulfilled and they've replied back politely and said that they would be hlad to honour it. Very professional and appreciates customer loyalty, I've never been disappointed in any products from Fragranebuy

Date of experience: August 11, 2024

Thumbnail of user olgac303
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Despite initial skepticism and doubts my experience with FragranceBuy ended up to be amazing. Not only the products are genuine but so far everything I purchased came in a pristine condition. Selection of niche perfumes is incredible and service is spot on. Plus I love the loyalty program!

Date of experience: November 22, 2024

Thumbnail of user daniell2745
California
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

Just read my emails to *******@fragbuy.
After being a customer for awhile and having an account you would think you could see I purchased several fragrance off your site.
I have now asked to be removed from future emails and close my account.
They're are just so many other options for discount websites.
Plus they ship quicker.
Update...
They try to resolve issue by offering samples now if I email ahead of my order.
Still not worth the time of shipping and bad service. I am using a few other discount fragrance shops instead.
Oh well it was nice while it lasted.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Daniel, we truly apologize for the ongoing issues you faced with your order and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thier price is right and the selection of fragrances is quite large.
May 7th, 2024
Verified purchase
• Previous review

I have been delving into fragrances in the last few years and have purchased more from this site than any other. The shipping time is reasonable and you can find some real deals. My favorite part is the fragbuy insurance. For.99 cents Canadian money you can insure your shipment. With the purchase of the insurance they will send you a sample of a fragrance or other random item. These samples were super expensive fragrances I would never be able to buy. I have already purchased two fragrances this month.

Date of experience: April 23, 2024

Thumbnail of user jimg3031
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

A friend of mine got me onto your site a short while ago and I have been having so much fun.
I have so many I would like to get however Im leaning towards Creed.
I can not say this enough how great my experience with you has been.
It is absolutely the start of something big!

Thank you
Jim G

Date of experience: December 19, 2024

Thumbnail of user sergiov150
Canada
1 review
0 helpful votes
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January 1st, 2025
Verified purchase
• Updated review

Pretty good, but I wish I can sort the products based on brand name on the app as well. Ordering was easy. I wish FedEx would have provided a better service. That could find my address. The products I ordered was exactly what I asked for.

Date of experience: December 19, 2024

Pleased
September 24th, 2024
Verified purchase
• Previous review

What I order arrived. It was well packaged and in good condition. Armani Code Parfum is exactly I wanted. Givenchy EDT intense is lovely and the Versace Homme is a good safe clean frag.

Date of experience: September 14, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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